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Cars
Electric Cars
Cargo
Reviews from independent websites
Customer reviews
Rating
94.4 %
from 4391 reviews from verified customers
(8326)
(2224)
(1568)
(1543)
(1303)
(412)
(390)
(348)
(277)
Latest reviews:
Holger Schulze
(over 6 bookings)
Germany
14.03.2023
Service rating:
bad
Staff rating:
average
Time to pick-up/drop-off:
average
Car rating:
bad
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Schulze,
I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. 
Jan Bronstein
(4-5 bookings)
Israel
08.03.2023
Service rating:
bad
Renting with you in Varna is totally different from Sofia. I was standing waiting in line for more than 50 minutes until I was attended. Your employee made a mistake when collecting the money from the deposit of 300 euros and instead of that I was charged again on the credit card. A charge of 600 BGN appears on my credit card that I hope will be returned soon.
When returning the car, the employee in the office told me that it is not possible to return the deposit and that it will be done at 7:00 in the morning, the time at which I am no longer in Bulgaria.
Now to wait for my money, Very bad experience for a GOLD client who will soon be PLATINUM
Staff rating:
very bad
Renting with you in Varna is totally different from Sofia. I was standing waiting in line for more than 50 minutes until I was attended. Your employee made a mistake when collecting the money from the deposit of 300 euros and instead of that I was charged again on the credit card. A charge of 600 BGN appears on my credit card that I hope will be returned soon.
When returning the car, the employee in the office told me that it is not possible to return the deposit and that it will be done at 7:00 in the morning, the time at which I am no longer in Bulgaria.
Now to wait for my money, Very bad experience for a GOLD client who will soon be PLATINUM
Renting with you in Varna is totally different from Sofia. I was standing waiting in line for more than 50 minutes until I was attended. Your employee made a mistake when collecting the money from the deposit of 300 euros and instead of that I was charged again on the credit card. A charge of 600 BGN appears on my credit card that I hope will be returned soon. When returning the car, the employee in the office told me that it is not possible to return the deposit and that it will be done at 7:00 in the morning, the time at which I am no longer in Bulgaria. Now to wait for my money, Very bad experience for a GOLD client who will soon be PLATINUM
Renting with you in Varna is totally different from Sofia. I was standing waiting in line for more than 50 minutes until I was attended. Your employee made a mistake when collecting the money from the deposit of 300 euros and instead of that I was charged again on the credit card. A charge of 600 BGN appears on my credit card that I hope will be returned soon. When returning the car, the employee in the office told me that it is not possible to return the deposit and that it will be done at 7:00 in the morning, the time at which I am no longer in Bulgaria. Now to wait for my money, Very bad experience for a GOLD client who will soon be PLATINUM
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Abada,
Thank You for Your feedback.
We apologize that you had to wait during the registration - usually the process of picking the car up takes not more than 10 minutes. but sometimes some of our customers, who arrive at the same time have to wait for a while.
Regarding Your security deposit we already have information that the amount has been returned to Your credit card. We apologize for the slight inconvenience and hope to see you again.
Have a nice day! 
Aptula Zaydin Cholak
(2-3 bookings)
Bulgaria
04.03.2023
Service rating:
bad
Staff rating:
average
Kogato az naex avtomobila ot gn Bogoliub toy kaza az vsicko proverix trqbva samo dase podpisete zastot nqma vreme da doyde sas men az proverix i vsicko bese ok ,na vrastane na avtomobila Gn-Xristo mi kaza kora na bagajnika lipska obqsnox mu che taka vzemax toy kaza trqbva da proverim za da varnem vaseto kaparo Za tova che korata lipsva trqbva G-n Bogoluib da napise v protokola edin normalen chovek platil kaparo kakvo da pravi s taz kora 🙃 sled kato trqbva da q plati az si napravix edno video imam i svideteli che nqmase kora,neka gn Bogoluib da proveri oste vednaj ida si pravi rabotata kakto trqbva.
Toi prosto iskase da si svarse rabotata kakto trqbva 👍 no v protokola nee napisal che stolchetata sam gi varnal toy bese tam i gi vidq mislq che ste si popravi greskata😊
Toi prosto iskase da si svarse rabotata kakto trqbva 👍 no v protokola nee napisal che stolchetata sam gi varnal toy bese tam i gi vidq mislq che ste si popravi greskata😊
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте г-н Чолак,
Благодарим за Вашия отзив.
Ще направим обстойна проверка по случая и колегите ни ще се свържат с вас по имейл в най-краткия срок.
Благодарим за разбирането и Ви пожелаваме успешен ден!
Wojciech Radoslaw Lukaszewski
(4-5 bookings)
Poland
31.01.2023
Service rating:
bad
Some of the people from Customer care are helpful but some of them behave like this is punishment that they have to work. There were few situations I asked some question and the reposnse was like "leave me alone, I dont want to talk with you" you can check email history to get more details...
Staff rating:
bad
Regarding pick-up: Ms. Nia charged us more than she suposed to - I was explaining to her that her calculations are wrong but she didn't want to listen. THis was for additional driver. Difference was gave back by after review by Darina Georgieva
on 8th of NOV 2022, 10:26.
Drop-off was quite good - Mr. Hristo did the work in acceptable time frame and we didn't had any problems.
Drop-off was quite good - Mr. Hristo did the work in acceptable time frame and we didn't had any problems.
Time to pick-up/drop-off:
bad
Car rating:
good
There are two things about the car you should take care of. First are the winter tires - the one that were installed are worse than bad, this are the cheapest chinese/indian tires that do not have much friction while road is wet even if its more than 10 celcius degree. The safety level given by this tires is less than bad - there are plenty of other much better tires in the same price like nexen/debica etc. Second thing are rubber car mats. This are the same like tires the cheapest car mats that do not fit to this car at all. There were few situation when it goes under the pedals and block it which in more than unacceptable. I propose to purchase not OEM if you are looking for cheap ones but dedicated for given car. There are plenty of such on the market.
Would you recommend us:
yes
no
Mario Yuliyanov Balashev
(over 6 bookings)
Bulgaria
07.01.2023
Service rating:
bad
Получих мръсна кола - както отвън, така и вътре. Колата, която ми беше дадена беше заместващ автомобил съгласно офертата, но изобщо не разполагаше с удобствата на първоначално избрания от мен автомобил.
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
bad
Would you recommend us:
yes
no
G*** C**** C*********
(1 booking)
Italy
25.12.2022
Service rating:
bad
I only rented for 1 days but got charged for 3 days. "Payment hold" according to Top Rent A Car means payment charge. I was misled into paying more . Vladislavd the rental agent was misleading, shady, and showed no remorese. Seemed more like a scam than anything. Beware.
Staff rating:
bad
Misled me into paying for 3 days when I only rented for 1.
Misled me into paying for 3 days when I only rented for 1. Was very shady and untalkative when I returned the car. No remorse.
Misled me into paying for 3 days when I only rented for 1. Was very shady and untalkative when I returned the car. No remorse.
Time to pick-up/drop-off:
good
Car rating:
bad
I only rented for 1 days but got charged for 3 days. "Payment hold" according to Top Rent A Car means payment charge. I was misled into paying more . Vladislavd the rental agent was misleading, shady, and showed no remorese. Seemed more like a scam than anything. Beware.
Would you recommend us:
yes
no
R*** C*****
(2-3 bookings)
Belgium
05.11.2022
Service rating:
bad
Staff rating:
good
Time to pick-up/drop-off:
good
Car rating:
average
Would you recommend us:
yes
no
Top Rent A Car:
Dear Customer,
Please contact us at the following email customer.service@toprentacar.bg and describe to us what did not meet your expectations and what we can improve in order to examine your situation in detail.
Thanks in advance!
Top Rent A Car
Veselin Antonov Mechkuev
(over 6 bookings)
Bulgaria
31.10.2022
Service rating:
bad
Датчикът за гориво беше развален и персоналът (не този от снимката) ме накара да ходя отново да зареждам. При презареждането се оказа че резервоарът е пълен , върна , и целият ме заля с бензин.
Staff rating:
bad
Time to pick-up/drop-off:
good
Car rating:
bad
Would you recommend us:
yes
no
Izhak Vaknin
(1 booking)
Israel
27.10.2022
Service rating:
bad
long time for tacking the car.
un fulfil the promases.
let you wait long timewhen return the car.servis very bed.
chack in and out very long process .
thay let me wait long time
Staff rating:
average
Time to pick-up/drop-off:
bad
Car rating:
bad
Would you recommend us:
yes
no
K**** P**** R****
(1 booking)
England
12.10.2022
Service rating:
bad
Staff rating:
bad
Time to pick-up/drop-off:
bad
Car rating:
good
Would you recommend us:
yes
no
