I chose you because of the great experience I had last year in Plovdiv with your customer service; I was disappointed this time around - 1) I had to call and wait for an agent even though I paid 40 euros for our of hours pick up, 2) the agent would not walk me to the car park (where another agent was waiting for me) even though all airport car parks look the same and it is not sign - posted; 3) your agent was borderline rude when I explained I was unable to find the particular car park - similarly he was not polite when I came in to drop off the car; 4) finally - the car has issues with the brakes - had to be replaced mid way through the rental - so lost a day of my holiday in getting it fixed
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