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Customer reviews
Rating
94.5 %
from 4942 reviews from verified customers
Rewiews by nationality:
(9878)
(1792)
(1546)
(1534)
(470)
(453)
(397)
(327)
Latest reviews:
Oren Naftali
Israel
Israel
14.10.2017
Service rating:
bad
baby chair is very old and poor condition
Staff rating:
excellent
good service man
good service man
good service man
Time to pick-up/drop-off:
bad
Car rating:
excellent
excellent car
Would you recommend us:
yes
no
Anthony Brian Plumb
(1 booking)
England
07.09.2017
Service rating:
bad
When I dropped of the car near sofia airport I was told I had to pay 20euro because I was early i.e it was before the 1 day rental expired at 11:00hrs that day. I had to catch a plane at 09;00hrs. Nobody explained this very weird rule to me until I got to sofia and I was told if i didn't pay 20 euro my deposit of 150 euro would be withheld? I rent cars in other countries all the time including Bulgaria but have never come across such a stupid rule, hence will not hire from top car again.
Staff rating:
average
All OK but nobody told me I would have to pay 20euro if I dropped it off (early) before 11:00hrs the next day???
I had to catch plane so unable to do that. I have used car rental in at least 6 other countries and have never been ripped off like that before
All OK but nobody told me I would have to pay 20euro if I dropped it off (early) before 11:00hrs the next day??? I had to catch plane so unable to do that. I have used car rental in at least 6 other countries and have never been ripped off like that before.
All OK but nobody told me I would have to pay 20euro if I dropped it off (early) before 11:00hrs the next day??? I had to catch plane so unable to do that. I have used car rental in at least 6 other countries and have never been ripped off like that before.
Time to pick-up/drop-off:
average
Car rating:
good
Very good and economical
Would you recommend us:
yes
no
M***** Y******** K*****
Belgium
Belgium
14.08.2017
Service rating:
bad
It was not explained to us that Sofia airport drop-off desk is NOT actually at the Sofia airport but about 2km away, so we were lucky we had planned plenty of buffer time before our flight, or we would have missed it due to this lack of communication and having to drive to the airport, call customer service, etc, trying to figure out how to drop off the car.
Staff rating:
average
The rental agent refused to give us the car at 8:30, as online we have pointed 9:00 as the pick-up hour. The argument given was that they only start working at 9 and he is only there for another customer but cannot give us our car. This is the first time a car was denied to me because I managed to get out of arrival hall 30 min earlier...
It was not explained to us that Sofia airport drop-off desk is NOT actually at the Sofia airport but about 2km away, so we were lucky we had planned plenty of buffer time before our flight, or we would have missed it due to this lack of communication and having to drive to the airport, call customer service, etc, trying to figure out how to drop off the car.
Apart from that, a friendly service overall.
Time to pick-up/drop-off:
very bad
Car rating:
bad
The car was not powerful enough, so it makes it hard to feel safe in, especially when having to take over others on a one-lane road.
Would you recommend us:
yes
no
Joergen Just Andresen
(1 booking)
Denmark
05.08.2017
Service rating:
bad
I am normally very pleased with your service and have used you every year for the past 6-7 years. This time I rented wifi which seldom worked. I was told that I should have called you then you could have done something with the signal. If you often experience problems with wifi you should tell clients before hand that they can get it fixed. We just ended up not using the wifi.
I also got a call/mail from you that I had to have the car checked in the middle of the rental period. It would have been better if you had done it before the rental.
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Aleksandr Tokhtuev
(4-5 bookings)
Russia
03.08.2017
Service rating:
bad
Основная претензия к страховке. Данный сервис в компании "TOP rent-a-car" не работает.
Staff rating:
bad
Ужасно
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Алексей
England
England
03.01.2016
Service rating:
bad
Не доволен. Брал в аэропорту Бургаса с 18 по 28.12.15. Не, получили и сдали нормально. Все быстро, вежливо и аккуратно.
Но сама машина полное г.вно. При бронировании спросили, не хочу ли за дополнительные деньги, жалкие полтора евро, взять машину "класса Шкода Рапид?" Надо понимать, что это совсем новая модель, и Шкода это Шкода, я на них 10 лет откатался, вот и раскатал губу. Согласился. Запросили доп. денег за зимнюю резину, да я и не против был, мне же в Банско нужно было. А вот самое интересное началось при получении, оказалось, что Рапид, это седан, и поэтому получите Шеви Авео седан, с эргономикой табуретки. Формально зимняя резина - это куски гуано, с остаточным протектором от 2 до 4 мм, трещинами и дисбалансом. Жаль не могу приложить фотографии. И за нее взяли по 3.6 евро за день...... Пару дней мучился, т.к тянуло вправо, проверил давление, переднее левое 3.0, правое 1.5 Атм...(нормальный такой сервис). Есть подозрение, что амортизаторы уже умерли своей смертью. На неровностях в повороте заднюю ось постоянно переставляло. Панели салона скрипят так, что музыку не слышно. Пришлось визитками все стыки торпеды "прокладывать".... Да, и кстати, хотя бы иногда НАДО менять щетки стеклоочистителей, они имеют свойство изнашиваться. Ну а в остальном, все просто прекрасно. Машина 2012 г.в. Декларируемый пробег на момент получения был 51950, сдал на 53383. Расход по серпантинам и автомагистрали 6.5-7.0 л. Скоростной режим старался не нарушать, везде понатыкали камер, буквально в каждой деревне.
Top Rent A Car:
Здравствуйте Алексей,
Благодарим Вас что Вы сообщили Ваши впечатления, ето очень важно для нас!
Приносим наши искреннье сожеленья что мы не выполнили Ваши ожидания и серьезно обратим внимание на этот случай, потому что мнение наших клиентом самое важно!
Мы сделаем все чтобы следуищий раз удовлетворить все Ваши высокие стандарты!
Пожалуйста свяжитесь с нас на етом адресе: customer.service [at] toprentacar.bg чтоб прислать нам более подробную информацию, для расследования этого дела.
Команда Топ Рент а Кар
