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Customer reviews
Rating
94.3 %
from 22404 reviews from verified customers
Rewiews by nationality:
(9681)
(1769)
(1544)
(1505)
(468)
(439)
(393)
(318)
Latest reviews:
Yordan Georgiev Yordanov
(over 6 bookings)
Bulgaria
16.12.2025
Service rating:
bad
Автомобилът имаше много неизправности- чистачка на шофьора, дисплей за управление, шум в ходовата част и т.н. Това са допълнителни забележки, към тези които вече бяха описани в протокола. Аз често взимам коли от вас, но тази кола не отговаря на очакваните изисквания. Моля да се свържете с мен и да обясните как проверявате автомобилите, ча за в бъдеще не съм сигурен дали ще мога да се доверя. Благодаря
Staff rating:
excellent
Time to pick-up/drop-off:
good
Car rating:
very bad
Препоръчвам само базирано на предишен наем
Would you recommend us:
yes
no
C***** A*****
(1 booking)
Israel
14.12.2025
Service rating:
bad
Staff rating:
average
Time to pick-up/drop-off:
average
Car rating:
bad
Would you recommend us:
yes
no
Petar Rumenov Hristov
(over 6 bookings)
Bulgaria
26.11.2025
Service rating:
bad
Despite the fact I was charged 260 euros for a scratch and didn't get any compensation for 4 full days - 1 hours earlier drop off other things was ok. But this made the whole experience not pleasant. Agents are fine.
Staff rating:
excellent
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
S***** S******
(over 6 bookings)
Austria
23.11.2025
Service rating:
bad
Дълго чакане за получаване и взимане на паркинга извън летището
Staff rating:
good
Служителят беше супер няма вина за опашката на гишето
Заради опашката върнах ключа без да чакам оглед
Заради опашката върнах ключа без да чакам оглед
Time to pick-up/drop-off:
good
Car rating:
average
Would you recommend us:
yes
no
Georgi Krastev
(4-5 bookings)
Bulgaria
14.11.2025
Service rating:
bad
При взимането на автомобила имаше само едно работещо гише, което не беше достатъчно за текущия наплив от клиенти.
След известно време започна да работи 2ро гише и след това и 3то, но повечето клиенти бяха обработени преди това от момичето, което беше само.
Автомобилът не беше с пълен резервоар при взимането му.
Видимо е на снимката от приемането на автомобила, че е с 1/4 по-малко гориво.
Това беше неочаквано и промени плановете ни за спиране по пътя.
Въпреки разликата в очакваното и полученото гориво в началото, автомобилът беше върнат с пълен резервоар.
Бих желал да получа обратна връзка за този проблем.
Staff rating:
excellent
Милена обслужваше всички клиенти с усмивка. Много лъчезарна, въпреки че беше сама на гишето и трябваше да се справи с дългата сутрешна опашка.
Много бързо и детайлно обслужване при предаването на автомобила. Марио веднага съдейства, когато му казахме, че сме взели автомобила с по-малко гориво и провери как е взет.
Много бързо и детайлно обслужване при предаването на автомобила. Марио веднага съдейства, когато му казахме, че сме взели автомобила с по-малко гориво и провери как е взет.
Time to pick-up/drop-off:
good
Car rating:
good
Прекалено тесен за повече от 3ма човека на дълъг път.
Would you recommend us:
yes
no
M**** F*********
(1 booking)
Russia
07.11.2025
Service rating:
bad
The time for pick up was around 2 hours!!! = 120 minutes in a hot, noisy office with angry customers and not friendly employees.
I was said in summer that I will get discount for my next reservation, and I wasn't suggested and didn't get.
I posted a feedback that my wait was 1 hour + and was blamed with lie publicly at google :( - so I realized you are mafia and deleted it.
But I need to rent a car for around 2-3 months next summer and waiting personal proposal from you.
Staff rating:
very bad
Milena tried, but was tired.
It was long, with made mistake (?), and now I am contacted to pay more with a link and I am trying to verify that it authorized and not scammers trying to steel my data :(
It was long, with made mistake (?), and now I am contacted to pay more with a link and I am trying to verify that it authorized and not scammers trying to steel my data :(
Time to pick-up/drop-off:
bad
Car rating:
good
do not like French cars :(
Would you recommend us:
yes
no
Tamar Rechnitz
(1 booking)
Israel
17.10.2025
Service rating:
bad
Car was good but the staff were rude, unpleasent, rolled their eyes, didn't understand my questions and even blame me in their late. Plamen was the only kind person, so this review is not about him.
Staff rating:
average
The peraon in the airport desk and the person who gave me the car both were unpleasent and kept rolling their eyes. In the airport the person let others my line
Plamen was good, the other person was really rude, his colleague kept blaming me basically in everything he did himself.
Plamen was good, the other person was really rude, his colleague kept blaming me basically in everything he did himself.
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
A******** I*****
(1 booking)
Israel
12.10.2025
Service rating:
bad
В этот раз очень плохо.
Процесс получения автомобиля стал более долгим, так как площадка получения авто переместился из аэропорта. Теперь до нее нужно добираться на шаттле, превраительно ожидая, пока наберется необходимое количество получателей машины.
По сравнению с прошлыми годами непропорционально увеличилась сумма залога, и возросли цены за автомобили, но при этом ухудшились условия аренды автомобиля ( при мне пытались сдать в аренду туристу автомобиль с дефектами багажника после аварии). А от меня потребовали вернуть машину помытой. Такого раньше не было никогда. Приезжающий в страну турист не думает о том, чтобы помыть машину. Особенно если возврат автомобиля назначен на 3 часа ночи. Я вернул машину чистой и внутри и снаружи, но на ковриках в салоне было немного песка. Песок я смыл самостоятельно, но на ковриках остались следы: так как накануне несколько дней шли дожди, невозможно сесть в машину в идеально чистой обуви. За эти следы мне назначили штраф в 73 болгарских лева (36.5 евро). при этом согласно проверке цен в Интернете средняя цена полной автомойки - наружной и внутренней - составляет в Варне 10-15 болгарских левов (7.5 евро). Думаю, что компания в худшем случае платит за мойку машин не розничную цену, а в идеале - имеет свою автомойку.
Если есть возможность выбрать другую компанию по разумным ценам - рассмотрите этот вариант.
-----------------------------------------------------------------------
This time, it's really bad.
The car pickup process has become longer since the pickup area has moved from the airport. Now you have to take a shuttle, waiting agonizingly for the required number of people to pick up the car.
Compared to previous years, the deposit amount has increased disproportionately, and car prices have gone up, while the rental conditions have worsened (I witnessed company try to rent a car with a damaged trunk after an accident to a non-speaked English tourist). And they demanded that I return the car washed. This has never happened before. A tourist arriving in the country doesn't think about washing the car, especially if the return is scheduled for 3:00 AM. I returned the car clean, inside and out, but there was a bit of sand on the floor mats. I washed the sand off myself, but there were marks on the mats: since it had rained for several days the day before, it was impossible to get into the car with perfectly clean shoes. For these marks, I was fined 73 BGN (36.5€). Moreover, according to an online price check, the average price for a full car wash—exterior and interior—in Varna is 10-15 BGN (7.5 €). I think the company, in the worst case, doesn't pay retail prices for car washes, and ideally, it has its own car wash.
I don't recommend this company.
Staff rating:
bad
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
David Sussman
(1 booking)
Israel
10.10.2025
Service rating:
bad
To take the car it took more then 2 hour . 1 hour to transfer from air port and more then 1 hour waiting for the support.
And the we receive a car with summer tires so we had a flat tire and spent more then 4 hour of vacation waiting for the car .
And we had to pay 30 euro and no compensation for the lost time.
Staff rating:
average
To wait at the airport port more then 1 hour is not OK. This is bad service.
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Todor Penushev
(over 6 bookings)
Bulgaria
04.10.2025
Service rating:
bad
Проблемът не беше в служителката, а в това, че колата не беше със зимни гуми. Това за мен е несериозно отношение към клиентите ви и към безпоасността. Предложих аз да отида да сменя гумите, но се оказа, че днес не работела техническата поддръжка. При положение, че вчера валя сняг в страната, да няма кой да смени гумите днес е жалко. Оказа се, че няма нито една кола във Варна със зимни гуми в момента, която може да се наеме. Провалихте ми пътуването.
Staff rating:
bad
Time to pick-up/drop-off:
good
Car rating:
very bad
Would you recommend us:
yes
no
