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Reviews from independent websites
Customer reviews
Rating
94.4 %
from 4391 reviews from verified customers
(8326)
(2224)
(1568)
(1543)
(1303)
(412)
(390)
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(277)
Latest reviews:
Kristian Kristiansen
(1 booking)
Norway
21.07.2023
Service rating:
very bad
Staff rating:
very bad
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Kristiansen,
I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.
Top Rent A Car
Dietmar Heinz Immanuel Dresp
(1 booking)
Germany
28.03.2023
Service rating:
very bad
70 Euro for cleaning the car is a complete rip off- never again!
Staff rating:
average
Very good start, good car, good price, good service!
Poor understanding of customer excellence- poor communication skills, needs basic training! With employees like him you will definitely kill the company in a short time. He charged Eiro 70,- extra cost for cleaning a rental car! This is ridiculous - cleaning a rental car AFTER return us a must and needs to be considered in the rental price - charging extra means making additional money from stupid customers.
Poor understanding of customer excellence- poor communication skills, needs basic training! With employees like him you will definitely kill the company in a short time. He charged Eiro 70,- extra cost for cleaning a rental car! This is ridiculous - cleaning a rental car AFTER return us a must and needs to be considered in the rental price - charging extra means making additional money from stupid customers.
Time to pick-up/drop-off:
good
Car rating:
excellent
Rip off! Very good offer turned into a rip off because of extra charging of additional cost which are completely unusual!!! No explanation given, just showing the contract, and under „miscellaneous „ they are allowed to charge 70,- Euros for cleaning!!!!
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Dresp,
Thank You for Your feedback!
We are sorry to hear, that You had a bad experience with our company. We understand how unpleasant it is to face unexpected charges during Your rent. However, we want to draw your attention to the fact that any amount that we charge our customers is accompanied by proof, in connection with which this fee will be or has been withheld from the deposit. Of course, we do not have a policy to take money from customers at any cost, we understand that there are external factors and some dust and small particles can fall from shoes onto mats. The high standard and appearance of our vehicles is very important to us, so we always strive to provide cars in perfect condition. We hope you understand that when a car is returned in dirty condition, we cannot give it to other customers as it takes time to make a deep clean and disinfection. We do not have hidden fees and motives, all fees are indicated on our website and in the rental terms and conditions and can be seen at any time. Cooperation with each of our clients is very valuable to us, but we cannot neglect the conditions of our company. We really hope that you will still consider to use the services of our company again and we look forward to seeing you again. We remain at your disposal and wish you a successful day! 
S********* S***
(over 6 bookings)
Germany
03.03.2023
Service rating:
very bad
Staff rating:
average
Die Tank Anzeige war defekt obwohl wir vollgetankt haben wurden 25 € berechnet. Als wir sagten das ist unser letztes Mal bei Ihnen sagte der Herr das ist Ihm egal.
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Sens,
Thank You for Your feedback.
We would like to clarify, that you filled the tank up in Dobrich, which is a 45-minute drive from Varna. Until you got to the airport, the car could not stay with a full tank. We always try to leave only pleasant impressions from our services and charging our customers at any cost is not how our company made its name through years that is why our colleague suggested You to return to the gas station near the airport and refill the tank so that you do not have to face additional costs, but unfortunately you refused and then we acted solely on the terms of the contract.
We really hope that you will still consider to use the services of our company again and we look forward to seeing you again.
We remain at your disposal and wish you a successful day!
R***** R***** B******
(1 booking)
Germany
13.02.2023
Service rating:
very bad
Keine Ordentliche Übergabe des KFZ und bei der Abgabe war der Mitarbeiter alleine am F z und hat Schaden festgestellt ohne uns das zu Zeigen, es war kein Schaden am Fahrzeug die Bilder die er uns gereift hat waren wahrscheinlich nicht von unserem gemieteten Auto, wir wurden einfach so abgehandelt und mein Widerspruch wurde ingnoriet , die Kaution von 616,73 wurde einbehalten und noch mehr zurück gezahlt . Für mich steht fest , nurmehr Top Rent A Car bg Bitte Vorsicht
Staff rating:
very bad
Nicht ok
Time to pick-up/drop-off:
very bad
Car rating:
very bad
Niemehr diese Firma
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Benkert ,
Thank you for your feedback.
Your deposit was temporarily held to investigate the case.
Our colleagues made sure that everything is fine with the vehicle and had already released your deposit and sent you a check for void/authorization of the amount by email.
We're sorry this has created additional stress and we look forward to seeing you again.
Sincerely
Michael Zaumseil
(over 6 bookings)
Germany
04.02.2023
Service rating:
very bad
I let the car fill up 30 minutes before delivery. However, the fuel gauge did not show Full. When I handed over the vehicle, I was told that the vehicle is not fully refueled. I said that I let it fill up and the fault lies with the car. I was told that an employee drives to the gas station to fill up the car, I said again that the car is fully tanked. After 1 hour I was told that the employee had refueled 4 liters. how he refueled these 4 liters I do not know, I think he has tank until it came out again at the top. Then I was told that this "servic" costs 40,- leva. For 40,- leva I can also take a taxi, I don't need a car from you and I won't rent a vehicle from their company. According to vehicle documents, the C3 has a 65 liter tank this alleged 4 liter misfiring 6%. The processing fee for refueling corresponds to approx. 25% of the rental price.
Staff rating:
average
Time to pick-up/drop-off:
average
Car rating:
average
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Zaumseil,
When renting and picking up the vehicle, you agree to the terms that the vehicle is being rented out and must be returned with a full tank. For this reason, our colleagues expect the return to be 100%. Due to the fact that the vehicle was not returned with a fuel tank, the given immediate check was imposed, during which it was found that the vehicle can be filled with almost 5 liters. Unfortunately, for this reason, you have been charge by the conditions of the contract for the missing fuel and for administrative fee.
The information provided by you about the car is not up-to-date and can be checked in the information about the car on our website www.toprentacar.bg
If you have any further questions during next bookings or if you have any further questions, you can contact our 24/7 call center who would be happy to assist you.
Best regards,
Top Rent A Car
Nikolay Petkov Petkov
(1 booking)
Bulgaria
06.01.2023
Service rating:
very bad
Като цяло незадоволително
Staff rating:
bad
Колата взех сам, беше паркирана на тъмно така че и да съм искал да я огледам щеше да е невъзможно
Бяха ми удържани £50 за петно, с големина около две стотинки и трудно забележимо, на предна лява седалка което не е било описано в предавателния протокол. Подобни петна имаше по предна и задна десни седалки и най-вероятно петното на шофьорската седалка е същото, но са пропуснали да опишат. Жалък мошенник
Бяха ми удържани £50 за петно, с големина около две стотинки и трудно забележимо, на предна лява седалка което не е било описано в предавателния протокол. Подобни петна имаше по предна и задна десни седалки и най-вероятно петното на шофьорската седалка е същото, но са пропуснали да опишат. Жалък мошенник
Time to pick-up/drop-off:
good
Car rating:
excellent
Колата е ОК
Would you recommend us:
yes
no
G****** R*****
(1 booking)
Israel
05.01.2023
Service rating:
very bad
Принуждение к оплате 2 общей страховки; увеличение рента в 2 раза; и требование оплаты царапины на диске - по цене 2 новых дисков в Болгарии.
Staff rating:
very bad
Принуждение к покупке общей страховки второй раз. Я заплатил агрегатору booking ~350 €
За полную страховку !
Просто попытка кражы моих денег и использование карточки моей компании.
Просто попытка кражы моих денег и использование карточки моей компании.
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Я не посоветую в интернете среди читателей FB в Израиле - заказывать у вас в аэропорту Варны машину. Увеличение цены в 2 раза вместо 423.05 левов и требование оплаты в 450 евро- это просто воровство !
Требование общей страховки в компании( тем более ранее я заплатил общую страховку в агрегаторе booking- это наглость. Требование оплаты за царапину на 1 диске - по цене покупке новых 2 дисков в Болгарии: это воровство и наглость !
Я пошлю письмо официальное от имени моей компании в агрегатор возврата денег по страховке по цене вашего требования по ущербу. Я лично направлю запрос в мастеркард- запрет платы по аренде. И отправлю официальное письмо в полицию аэропорта варны за использование кредитной карточки моей компании в воровстве моих денег !
Would you recommend us:
yes
no
Byulent Ismail
(2-3 bookings)
Bulgaria
21.12.2022
Service rating:
very bad
Staff rating:
very bad
It’s not my first time renting a car from here.Usually when I rent a car someone comes with me to pick the car and take pictures aswell but when I went to pick up the car this time no one came with me to pick up the car or take pictures.Also because I picked up the car when it was dark I didn’t realise that the car was very dirty inside and outside aswell as some damage.I took some pictures with the damage when I went to pick up but you couldn’t tell because of the dirt until after the car was washed.I have proof from the next day showing the scratch on the car aswell as how dirty it was.
When I went for drop of they inspected the car and claimed that there was not enough fuel but im sure I had enough fuel .They charged me for this.I was also charged for the scratch I didn’t do .I’m not happy with the service and won’t be coming back here again.I’ve told my solicitors about this situation as I also have proof.
When I went for drop of they inspected the car and claimed that there was not enough fuel but im sure I had enough fuel .They charged me for this.I was also charged for the scratch I didn’t do .I’m not happy with the service and won’t be coming back here again.I’ve told my solicitors about this situation as I also have proof.
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Stefan Hans Pleune
(over 6 bookings)
Netherlands
20.12.2022
Service rating:
very bad
Pay 97 lv for a wet spot from clotes , i tell them 10 time i can clean it it was not possible.. last time i rent by top rent a car what a bad people in varna airport.. i come every year 6 times to rent a car you can be also polite to youre quessts.. and i want my deposit for 503 lv back still now resive it on my credit card..!!!!!
Staff rating:
bad
Easy fast profesional
Some new boy trainer .. let me pay 97LV for a wet spot what a bad serivce not posible to speak and explain never again. My 502lv deposit still not back on my account..
Some new boy trainer .. let me pay 97LV for a wet spot what a bad serivce not posible to speak and explain never again. My 502lv deposit still not back on my account..
Time to pick-up/drop-off:
average
Car rating:
very bad
No comment
Would you recommend us:
yes
no
Jivko Dimitrov Georgiev
(4-5 bookings)
Bulgaria
18.12.2022
Service rating:
very bad
Car was great, however, customer service was terrible. Absolute rip-off, they tried to charge me for damages on the alloy wheel not caused by me. On top of that, they claimed I was a smoker and charged me 50 euros for dust and leaves. I will not leave this matter like that.
Staff rating:
average
Rude and arrogant behaviour. Could not be asked to do his job 40 min before the end of the working day.
Time to pick-up/drop-off:
average
Car rating:
excellent
MAKE SURE YOU TAKE A DETAILED VIDEO OF THE EXTERIOR AND THE INTERIOR OF THE CAR. OTHERWISE YOU WILL END UP PAYING FOR ABSOLUTE NON-SENSE MADE-UP “DAMAGES” WHICH WERE ALREADY THERE.
Would you recommend us:
yes
no
