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Customer reviews
Rating
94.5 %
from 4942 reviews from verified customers
Rewiews by nationality:
(9878)
(1792)
(1546)
(1534)
(470)
(453)
(397)
(327)
Latest reviews:
Aleksey Bonch-osmolovskiy
(1 booking)
Russia
24.09.2023
Service rating:
very bad
За царапину на колесе с нас взяли 850 евро! Это ужасно, царапина не может столько стоить! Мы разочарованы и это так не оставим! Больше никогда не воспользуемся вашими услугами и никому не будем рекомендовать. Требуем вернуть наши деньги!
Взеха ни 850 евро за драскотина на колело! Това е ужасно, една драскотина не може да струва толкова много! Разочаровани сме и няма да го оставим така! Никога повече няма да използваме вашите услуги и няма да ви препоръчаме на никого. Искаме парите си обратно!
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Здравствуйте г-н Бонч-Осмоловский,
Нам очень жаль, что Вы остались разочарованы своей арендой. Удовлетворённость и комфорт наших клиентов играют для нас ключевую роль, так как мы всегда стремимся предоставить самое высокое качество обслуживания.
Пожалуйста, обратите внимание, что сумма за повреждение была с вас снята согласно условиям договора, где так же подробно описаны условия при повреждениях, без полной страховки, за которые нет предоставленного полицейского протокола.
Мы понимаем, что Ваше недовольство связано с начисленной таксой и сожалеем, что это повлияло негативно на ваше общее впечатление от аренды, но у нас есть чёткие правила, которым мы придерживаемся и мы расчитываем, что наши клиенты будут так же им следовать.
Мы желаем Вам успешного дня и остаёмся на Вашем расположении для дальнейшей коммуникации по и-мейлу: customer.service@toprentacar.bg.
C Уважением,
Top rent a car `
Senad Begzic
(1 booking)
Germany
28.08.2023
Service rating:
very bad
Staff rating:
bad
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Begzic,
I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include some more details of your experience.
Thank you in advance!
Top Rent A Car 
C***** B*****
(2-3 bookings)
United Kingdom
24.08.2023
Service rating:
very bad
Kaloyan Manev lied to my face about my dog saying he told me when I picked up the car?? . He said he told me then about no animals in the car !! ABSOLUTE LIAR. My dog is a support dog and is registered . My dog goes in a bag and I cleared the car of rubbish but there are a few hairs on the floor and Seat. I took a photo and he wants 50 euro to clean ONE seat. I went to the police and they said ask if you can clean the seat but he refused. I am in Bulgaria 17 years and a regular client of rent a car but it’s disgusting service
Staff rating:
very bad
This man lied to my face. The police suggest I offer to clean car .. my home 5 minutes away and I could hoover the hairs but he refused.
What do you do is small children are in the car ?? Make a penalty of 50 euro
He should be reprimanded for lying. Why would I take my support dog if he said this in pick up? You should tell clients to clean the car themselves
He should be reprimanded for lying. Why would I take my support dog if he said this in pick up? You should tell clients to clean the car themselves
Time to pick-up/drop-off:
average
Car rating:
average
USE ANOTHER COMPANY NOT THIS ONE!
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mrs. Barton,
Thank you for taking the time leave Your feedback about our services.
From our part, we would like to clarify few important aspects that you did not mention in your narrative.
To begin with, the rules of our company allow the transportation of pets in our vehicles, but only in specially designated cages. You were informed about that at the beginning of the rental and it is clarified in details in terms of the contract that you signed. Upon your return of the car in your presence, it was found that this condition was not met, the interior of the car was very dirty, full of wool and with wet spots on the back seat, which makes it absolutely unsuitable for subsequent use by other customers.
Please note that we are very meticulous about providing cars to our customers in perfect clean condition, and after your rental, this vehicle has to pass deep cleaning and disinfection which will take several days as we need to bring the car to the same high standard as we provided it to you. The collected fee does not cover either the costs for cleaning and disinfection or the days of the car's stay.
We understand that you are frustrated by the sanctions imposed and this is most likely the reason for your negative review, but we encourage you to put yourself in the shoes of other customers, especially with children, health conditions and allergies who will have to rent a car after your use. We hope for your understanding, as our goal is not to charge our clients without regulation, but to offer a high quality of service so that everyone is satisfied and comes back to us again.
We remain available for further communication by email: customer.service@toprentacar.bg.
Best regards,
Top rent a car 
J**** Z******
(4-5 bookings)
United States
11.08.2023
Service rating:
very bad
I'm getting stiffed for damages but I didn't damage anything. Seems like I'm getting conned.
Staff rating:
average
Time to pick-up/drop-off:
very bad
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Zachary,
Thank you for your review. We are sorry that you had bad situation upon returning the car. Our company has been operating on the rental car market for many years and we never charge our customers unreasonably, since our main goal is to develop our business by having satisfied customers who use our services and recommend them to friends, but not to plant fictitious evidence to our customers in order to take money from them. We respect our customers, but we have our terms and conditions and we follow them, we rely on our customers to respect them too.
Kind Regards,
Top rent a car
N******* M*****
(1 booking)
Bulgaria
04.08.2023
Service rating:
very bad
Не съм доволно от сервиса и от държание позволяват да повишават тон. Затова няма повече да ви ползвам услугите. Платих допълнителна застраховка и на караха да заплати още допълнително 60 лев за това че намериха от предишен клиент малко петно от вода който с мокри кърпички се изчиства. Това не сериозно и самата колата не беше в идеално състояние.
Staff rating:
very bad
Не беше много възпитан.
Time to pick-up/drop-off:
average
Car rating:
very bad
Да проверяват всичко и да правят снимки защото после ще ги карат да плащат.
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте г-жо Митова,
Благодарим за Вашия отзив.
Случаят Ви беше предаден на отдел" "Къстомер сервиз". След направената проверка е било установено, че петната са нови и таксуването беше регламентирано от нашата страна. Ние държим на нашите клиенти и никога не бихме си позволили да таксуваме някой извън условията на договора.
Много внимателно се отнасяме към подбирането на нашия персонал, понеже комфорта и удовлетвореността на нашите клиенти играят ключовата роля в нашия успех. След проверката от отдел "Качество и контрол" получихме потвърждение, че колегата не превишаваше правата си обясняваше правилата и отговорностите спокойно и учтиво.
Съжаляваме, че имахте непредвидени разходи. Разбираме, че това никога не е приятно, но имаме стриктни условия, към които се придържаме и очакваме клиентите ни също да ги спазват.
Оставаме на вашето разположение при възникнали въпроси по имейл: customer.service@toprentacar.bg
С Уважение,
Top rent a car
Kristian Kristiansen
(1 booking)
Norway
21.07.2023
Service rating:
very bad
Staff rating:
very bad
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Kristiansen,
I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.
Top Rent A Car
Dietmar Heinz Immanuel Dresp
(1 booking)
Germany
28.03.2023
Service rating:
very bad
70 Euro for cleaning the car is a complete rip off- never again!
Staff rating:
average
Very good start, good car, good price, good service!
Poor understanding of customer excellence- poor communication skills, needs basic training! With employees like him you will definitely kill the company in a short time. He charged Eiro 70,- extra cost for cleaning a rental car! This is ridiculous - cleaning a rental car AFTER return us a must and needs to be considered in the rental price - charging extra means making additional money from stupid customers.
Poor understanding of customer excellence- poor communication skills, needs basic training! With employees like him you will definitely kill the company in a short time. He charged Eiro 70,- extra cost for cleaning a rental car! This is ridiculous - cleaning a rental car AFTER return us a must and needs to be considered in the rental price - charging extra means making additional money from stupid customers.
Time to pick-up/drop-off:
good
Car rating:
excellent
Rip off! Very good offer turned into a rip off because of extra charging of additional cost which are completely unusual!!! No explanation given, just showing the contract, and under „miscellaneous „ they are allowed to charge 70,- Euros for cleaning!!!!
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Dresp,
Thank You for Your feedback!
We are sorry to hear, that You had a bad experience with our company. We understand how unpleasant it is to face unexpected charges during Your rent. However, we want to draw your attention to the fact that any amount that we charge our customers is accompanied by proof, in connection with which this fee will be or has been withheld from the deposit. Of course, we do not have a policy to take money from customers at any cost, we understand that there are external factors and some dust and small particles can fall from shoes onto mats. The high standard and appearance of our vehicles is very important to us, so we always strive to provide cars in perfect condition. We hope you understand that when a car is returned in dirty condition, we cannot give it to other customers as it takes time to make a deep clean and disinfection. We do not have hidden fees and motives, all fees are indicated on our website and in the rental terms and conditions and can be seen at any time. Cooperation with each of our clients is very valuable to us, but we cannot neglect the conditions of our company. We really hope that you will still consider to use the services of our company again and we look forward to seeing you again. We remain at your disposal and wish you a successful day! 
S********* S***
(over 6 bookings)
Germany
03.03.2023
Service rating:
very bad
Staff rating:
average
Die Tank Anzeige war defekt obwohl wir vollgetankt haben wurden 25 € berechnet. Als wir sagten das ist unser letztes Mal bei Ihnen sagte der Herr das ist Ihm egal.
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Sens,
Thank You for Your feedback.
We would like to clarify, that you filled the tank up in Dobrich, which is a 45-minute drive from Varna. Until you got to the airport, the car could not stay with a full tank. We always try to leave only pleasant impressions from our services and charging our customers at any cost is not how our company made its name through years that is why our colleague suggested You to return to the gas station near the airport and refill the tank so that you do not have to face additional costs, but unfortunately you refused and then we acted solely on the terms of the contract.
We really hope that you will still consider to use the services of our company again and we look forward to seeing you again.
We remain at your disposal and wish you a successful day!
R***** R***** B******
(1 booking)
Germany
13.02.2023
Service rating:
very bad
Keine Ordentliche Übergabe des KFZ und bei der Abgabe war der Mitarbeiter alleine am F z und hat Schaden festgestellt ohne uns das zu Zeigen, es war kein Schaden am Fahrzeug die Bilder die er uns gereift hat waren wahrscheinlich nicht von unserem gemieteten Auto, wir wurden einfach so abgehandelt und mein Widerspruch wurde ingnoriet , die Kaution von 616,73 wurde einbehalten und noch mehr zurück gezahlt . Für mich steht fest , nurmehr Top Rent A Car bg Bitte Vorsicht
Staff rating:
very bad
Nicht ok
Time to pick-up/drop-off:
very bad
Car rating:
very bad
Niemehr diese Firma
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Benkert ,
Thank you for your feedback.
Your deposit was temporarily held to investigate the case.
Our colleagues made sure that everything is fine with the vehicle and had already released your deposit and sent you a check for void/authorization of the amount by email.
We're sorry this has created additional stress and we look forward to seeing you again.
Sincerely
Michael Zaumseil
(over 6 bookings)
Germany
04.02.2023
Service rating:
very bad
I let the car fill up 30 minutes before delivery. However, the fuel gauge did not show Full. When I handed over the vehicle, I was told that the vehicle is not fully refueled. I said that I let it fill up and the fault lies with the car. I was told that an employee drives to the gas station to fill up the car, I said again that the car is fully tanked. After 1 hour I was told that the employee had refueled 4 liters. how he refueled these 4 liters I do not know, I think he has tank until it came out again at the top. Then I was told that this "servic" costs 40,- leva. For 40,- leva I can also take a taxi, I don't need a car from you and I won't rent a vehicle from their company. According to vehicle documents, the C3 has a 65 liter tank this alleged 4 liter misfiring 6%. The processing fee for refueling corresponds to approx. 25% of the rental price.
Staff rating:
average
Time to pick-up/drop-off:
average
Car rating:
average
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Zaumseil,
When renting and picking up the vehicle, you agree to the terms that the vehicle is being rented out and must be returned with a full tank. For this reason, our colleagues expect the return to be 100%. Due to the fact that the vehicle was not returned with a fuel tank, the given immediate check was imposed, during which it was found that the vehicle can be filled with almost 5 liters. Unfortunately, for this reason, you have been charge by the conditions of the contract for the missing fuel and for administrative fee.
The information provided by you about the car is not up-to-date and can be checked in the information about the car on our website www.toprentacar.bg
If you have any further questions during next bookings or if you have any further questions, you can contact our 24/7 call center who would be happy to assist you.
Best regards,
Top Rent A Car 
