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Customer reviews
Rating
94.5 %
from 4942 reviews from verified customers
Rewiews by nationality:
(9878)
(1792)
(1546)
(1534)
(470)
(453)
(397)
(327)
Latest reviews:
S******** B*******
(4-5 bookings)
Bulgaria
03.12.2024
Service rating:
bad
Не компетентен . Постоянно търсеше съдействие от колега по телефона
Staff rating:
average
Time to pick-up/drop-off:
very bad
Car rating:
excellent
Would you recommend us:
yes
no
Svetlozar Nedev Simeonov
(over 6 bookings)
Bulgaria
28.11.2024
Service rating:
bad
Автомобила беше с 6-7литра гориво по-малко.
Върнах колата с пълен резервоар и очаквам да бъда компенсиран при следващия път когато наема автомобил от Вас, защото тази ситуация е недопустима по отношение на Ваш ВИП клиент.
Поздрави!
Staff rating:
good
Time to pick-up/drop-off:
excellent
Car rating:
good
Would you recommend us:
yes
no
Michael Schmidt
(4-5 bookings)
Germany
03.11.2024
Service rating:
bad
Schlechter Übergabe und absolut überzogene Rückgabe.
Staff rating:
bad
Schlechter Service. Das Fahrzeug wurde nicht gezeigt und man wurde auch nicht eingewiesen. Der Schlüssel wurde mir mit dem Hinweis gegeben, gehen Sie auf den Parkplatz und drücke die Fernbedienung, dann siehst du welches Fahrzeug es ist. Insbesondere auf schon vorhandene Schäden gab es keinen Check und keine Übergabe. Auch wenn es in der Nacht war, sollten die Abläufe sauber sein. Das einzige was positiv was, der ganze Vorgang ging sehr schnell..
Bei der Rückgabe wurde ein Mangel an der Radkappe festgestellt der schon vorhanden war. Nur wie schon beschrieben aufgrund der nicht vorhandenen Übergabe ohne Check bei Erhalt des Fahrzeuges konnte ich keinen der Mitarbeiter überzeugen das der Kratzer schon vorher vorhanden war. Es wurden die 100 Eur und 40 Eur Administrativer Aufwand berechnet. Die Berechnung völlig überzogen, da eine Radkappe.nicht mehr als 10-20 Eur kostet. Unglaublich...Erstaunlich auch das sich bei Rückgabe 4 Mitarbeiter damit beschäftigt haben, bei dem Erhalt des Fahrzeugs nicht mal ein Mitarbeiter richtig.
Bei der Rückgabe wurde ein Mangel an der Radkappe festgestellt der schon vorhanden war. Nur wie schon beschrieben aufgrund der nicht vorhandenen Übergabe ohne Check bei Erhalt des Fahrzeuges konnte ich keinen der Mitarbeiter überzeugen das der Kratzer schon vorher vorhanden war. Es wurden die 100 Eur und 40 Eur Administrativer Aufwand berechnet. Die Berechnung völlig überzogen, da eine Radkappe.nicht mehr als 10-20 Eur kostet. Unglaublich...Erstaunlich auch das sich bei Rückgabe 4 Mitarbeiter damit beschäftigt haben, bei dem Erhalt des Fahrzeugs nicht mal ein Mitarbeiter richtig.
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Georgi Svetoslavov Mitev
(over 6 bookings)
Bulgaria
18.10.2024
Service rating:
bad
Тотално разочарован съм! Поради огромното задръстване във Варна пристигнах с час и половина закъснение. Да нормално е да има наказателна такса, но не съм съгласен да бъда таксуван с още наем за ден + застраховка = за 1.30 закъснение 87лв не мисля че е справедливо!!
Staff rating:
good
Компетентен и бърз
Ще се въздържа от мнение.
Ще се въздържа от мнение.
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Gary Charny
(4-5 bookings)
United States
16.10.2024
Service rating:
bad
Company charge me 25 euro for not waiting until return office opens in Varna airport, to return the car.
Should i be cancelling my flight and wait till your office opens?
Staff rating:
very bad
Took too long , no instruction how to return the car if the office is closed.
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Sappir Goren
(over 6 bookings)
Israel
03.09.2024
Service rating:
bad
I reurn the car on time fuel full. How ever they claim I had to clean the car and charged me with 70 Euro! for it.
I reserved from you several time in the past and never cleaned the car ( it was a bit dirty inside) as I had a flight I can't argue with your guy there neither take it for cleaning. Of course if i was aware that i had to clean the car I would do it in advance and the cost was maybe 5 euro. I kindly ask to return the money back! By the way your pick up guy showed me only your ruler for damages (and I had full insurance) he didn't mentioned cleaning!
Staff rating:
average
Ok, Good and polite service
Rude and blackmail me for cleanung. I had no choice as had flight to catch. BTW I took the car 18:00 and return 10:30 so you got few more hours paid for by me ( I could return 18:00)
Rude and blackmail me for cleanung. I had no choice as had flight to catch. BTW I took the car 18:00 and return 10:30 so you got few more hours paid for by me ( I could return 18:00)
Time to pick-up/drop-off:
average
Car rating:
excellent
only if you will be fair and return the 70 Euro
Would you recommend us:
yes
no
Mark Kiddy
(2-3 bookings)
United Kingdom
08.08.2024
Service rating:
bad
The actual agent who delivered and collected the car was polite and courteous .However when the vehicle was collected it had picked up a scratch on the plastic wheel trim which I explained to the agent,I was charged £112 GBP to replace a single wheel trim which is a ridiculous cost for a plastic trim,I also paid extra for insurance which apparently reduced this figure.Come on be reasonably to your customers this has put me off using Top Rent.I have hired several vehicles in the past but feel I have been exploited financially.
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Sergey Fedorov
(over 6 bookings)
Bulgaria
01.05.2024
Service rating:
bad
Be careful - staff fraud
rent for 9 days cost 130 euros and when returning the car I paid 50 euros for cleaning the interior - the receptionist said that there were greasy stains on the back seat (although this is not obvious, it was rain at that time and I did not see different from the rain stains).
But the employee who accepted the car said that he found stains (I was waiting in the office at that time).
I used the car very carefully.
I know 100 percent that I did not use the back seat during the rental period and I understand that the staff is dishonest.
Therefore, I advise everybody to take photos of all sides of the car, outside and inside.
When you have a deposit at the time of return and the workers will return (or want to detain if you refuse claims). Especially when you don’t have time for proceedings and it’s raining heavily.
I have a bad impression
Staff rating:
bad
??
Time to pick-up/drop-off:
excellent
Car rating:
average
Would you recommend us:
yes
no
P**** I*****
(over 6 bookings)
Germany
25.10.2023
Service rating:
bad
The tyre was instantly damaged after my first stop after 5 minutes of driving. Not only did that cause me stress and I had a flat after a few days but also you still haven’t returned my deposit. It’s beyond bad service. Didn’t expect that from you.
Staff rating:
good
He is very nice and super helpful but as I said, I told you guys on the phone that the system fault notification was there from the beginning and still he made me sign to keep my deposit. I think he is very polite and great but the communication within your company sucks.
Time to pick-up/drop-off:
good
Car rating:
bad
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mrs. Ivanova,
Thank You for Your feedback.
Your case has been forwarded to our technical department and when the colleagues will make a through check, we will contact You with our standpoint. We apologize for making you wait for a while.
Please, do not hesitate to contact us for further assistance on customer.service@toprentacar.bg.
Thank You for Your patience!
Top rent a car 
Radwan Shurbaji
(1 booking)
United States
16.10.2023
Service rating:
bad
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Shurbaji,
I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include the rental location, rental agreement or reservation number and your contact information. Thank you. - Top Rent A Car 
