Terms and Conditions of Rental

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Requirements for the Rentee:

• The Rentee and any additional drivers must be 21 or older and have at least 1 year of driving experience, except for drivers aged 30 and over.
• The Rentee must be at least 23 years old in order to rent any of the following car classes: FVMD, FVMR, DDAV, CFAR, CTAR, DFAR, IDAH, IWAH, FDAR, FDAD, FWAR, SFAR, IFAR, RFBR, PDAR, FVAR, EDAE, HDAE, DDAE, CDAE, CFAV.
• The Rentee must be at least 25 years old with at least 5 years driving experience respectively in order to rent any of the following car classes: FFAD, LDAR and WDAR.
• The Rentee and any additional drivers must have valid identity documents: passport/ID card and driving licence. In case the customer provides a Driver's license that is NOT issued by a member state of the European Economic Area (EEA) or the Swiss confederation, he must provide an international driving license or a legalized translation of the original driving license (an original driving license must always be provided). An international driver's license can be applied for and obtained online on this page.
• A partial or full prepayment of the rental price must be made when booking, with any balance paid when picking up the car. A security deposit must also be provided when picking up the car.

Please note: Operator licences are not accepted. Identity documents and driving licences must be valid throughout the rental period.

Information about SIPP codes can be seen here.

What the rental price includes:

• Car rental
• Third-party liability insurance
• Standard CDW + TP coverage
• Full vignette (road tax) for Bulgaria
• Unlimited distance
• Winter tyres (1 November – 31 March)
• Replacement car if the rental breaks down due to normal wear and tear or a factory defect
• Free cancellation (up to 72 hours before rental)
• 20% VAT
• Any fees for paying by Visa or Mastercard are included in the price

Rental Period

Minimum rental period: 24 hours. If a customer makes an enquiry for a period shorter than 24 hours, the rental price will be calculated for a full 24 hours. If the car is returned after the agreed period the customer will be charged as follows: up to 1 hour – оne-time fee (OTF) is applied according to the period: Period 1 (01.05-30.09) – BGN 70.41 / € 36, Period 2 (01.10-30.04) – BGN 35.20 / € 18; 1 to 4 hours – OTF + 1 rental day + additional fees; 4 to 24 hours – OTF + 2 rental days + additional fees, more than 24 hours – each subsequent day – OTF + 2 rental days + additional fees

Fuel

The car is provided with a full tank and, according to the contract, must be returned with a full tank. If the car is not returned with a full tank, the customer will pay a "missing fuel" charge of € 1.50 per litre and an administrative charge of € 15, except where they have paid the “Prepaid Fuel” charge.
Electric vehicles are provided with a charge of 80% to 90%. If the vehicle is returned with less then 80%, the customer has to pay for the missing electric power 0.50 € per kWh and administrative fee of € 15.

Security Deposit

When renting a car, the Rentee must put down a deposit by a credit card (Visa or Mastercard) issued in their name. The card must be valid at least until the end of the rental period. The deposit is valid for 25 days after the start of the rental. If the rent lasts more than 25 days, the RENTER is obliged to visit the nearest office of the company or through a link for deposit renewal provided by the LESSOR in order to make a new deposit, before the 25th day from the start of the tenancy.
The deposit amount depends on the car class and coverage type selected by the customer. For luxury cars, the deposit can only be made by credit card.
If “Going Abroad” is chosen, the deposit will be doubled.
If the customer is a young driver, the deposit will be doubled.

Credit Card Pre-Authorisation and Cancellation of Pre-Authorisation:

On the day you pick up the car, the deposit amount will be blocked (pre-authorised) on your credit card and then unblocked (the pre-authorisation will be cancelled) as soon as the car is checked upon its return. More information can be found here.

Car Class SIPP Code	Card deposit with purchased additional coverage TOP PROTECTION	Card deposit without purchased additional coverage TOP PROTECTION	Card deposit with purchased additional coverage PREMIUM PROTECTION
EWMR, ECMR, EDMR, MCAE	200 € by debit/credit card	800 € by credit card	30 € by credit card
HDMV, HZMV, HDMR, EDAE	250 € by debit/credit card	1000 € by credit card	30 € by credit card
CDMR, DDMV, IDMR, IVMR, HDAR, HDAV, HDAE	300 € by debit/credit card	1200 € by credit card	30 € by credit card
CDAR, DDAV, CFAV, CFAR, DFAR, IWAH, IDAH, CWAR	400 € by debit/credit card	1600 € by credit card	30 € by credit card
FVMR, SFAR, FDAR, FWAR, IFAR, RFBR, PDAR, CDAE, DDAE, CTAR, FDAD	500 € by debit/credit card	2000 € by credit card	30 € by credit card
LDAR*	600 € by credit card	2400 € by credit card	30 € by credit card
WDAR*, FFAD*	800 € by credit card	3200 € by credit card	30 € by credit card

Information about SIPP codes can be seen here.
*The deposit is required by credit card

Method of Payment

When booking, you can make a partial prepayment (20% of the final price) or a full prepayment:

• by credit/debit card
• by bank transfer
• at any EasyPay location

Once your card is charged, the name of our company, Modul EOOD, will come up on your statement as the reason for payment. If a partial prepayment is made, the Rentee must pay the remainder when picking up the rental. Payment may be made by Visa, Mastercard or bank transfer.
The prices shown on our site are in EUR and BGN. Payments are made in Bulgarian levs at the Bulgarian National Bank exchange rate.
If you need an INVOICE, you must request it at the time of payment. Invoices are issued within 5 calendar days from the date of payment.

Coverage and Insurance

• Third-party liability – included in the price and mandatory in Bulgaria
• CDW + TP – collision damage waiver (CDW) or theft protection (TP) up to the deposit amount. Only valid if you provide a traffic police report when you return the rented car documents and keys. Not valid if the driver has used drugs, alcohol or other intoxicants, or committed a traffic offence. Included in the rental price.
• "TOP PROTECTION" and "PREMIUM PROTECTION" fees limit the RENTEE's liability for damages to the exterior of the car, fire or theft, subject to compliance with the General Terms and Conditions of the Rental agreement.

Cancellation

Confirmed bookings may be cancelled/changed free of charge up to 72 hours before the start of the rental period. If the booking is cancelled/changed less than 72 hours before the start of the rental period, a fee of 20% of the final rental price will be charged, but no less than the rental price for 1 day, as well as the value of the delivery fee in case of cancellation/change of the reservation, less than 24 hours before the start of the rental period. Additional services included in the reservation are not included in the penalty.

“Stay Flexi” Fee

It allows for changes to be made to a reservation up to 12 hours prior to the start of the rental period. The fee is due in its full amount, regardless of the prepayment being full (100%) or partial (20%). The fee is refundable if the booking is cancelled more than 72 hours before the start of the rental period. In case of less than 72 hours remaining until the start of the reservation, the fee is non-refundable.

No Show

If the Rentee does not show to pick up their booked car within 4 hours after the agreed rental time, the booking will be considered cancelled, and the customer owes a penalty in the full amount of the delivery fee and 20% of the reservation amount, but not less than one rental day. Additional services included in the reservation are not included in the penalty. “No show” means a situation where the Rentee:

• wishes to cancel the booking, but does not notify us before the rental period starts;
• is, for some reason, unable to pick up the car at the agreed date and time and fails to notify the Renter thereof. Exceptions are made for Rentees who have indicated that they will arrive by airplane and have provided the flight number, and they show up late due to a delayed flight;
• fails to provide a valid ID card, driving licence and international driving licence, which are required when the car is picked up;
• does not have sufficient funds to pay the full price of the booking and/or is unable to put down the deposit required for the relevant car class.

Changes to Upcoming Bookings

The Rentee may make changes to the booking by email request or by calling our head office. Confirmed bookings can be changed free of charge up to 72 hours before the start of the rental period. If the rental period is changed, the rental price will be recalculated at the current prices for the new period.
If the Rentee books a car via our partner booking system, all changes before the start of the rental period are processed directly by the booking system via which the Rentee has booked the car. You need to contact our partner if you would like to make any changes to the booking. In these cases, Top Rent A Car only performs the service.

Booking Change/Extension after Start of Rental Period

If the Rentee wishes to extend their booking, they must request this in writing, at least 48 hours before the expiration of the contract. The extension of the term of the contract and, accordingly, the Rentee’s use of the car will only become valid upon receipt of written confirmation from the Renter and if payment for the extension is made within 24 hours after confirmation for the extension. When extending a booking, the price is calculated according to the current price list, based on the total number of rental days. We recommend you ask for an extension of your booking as early as possible due to the risk of running out of stock. If the customer does not pay for the extension before the expiration of their current contract, they may be subject to the penalties for delay specified in the Terms and Conditions of the rental contract.
When the customer needs to extend their rent that includes going abroad, the amount of 50% of the initial charge should be paid for extending the validity of the power of attorney and the documents required to go abroad must be reissued and received from the customer.

IMPORTANT: After the Renter confirms the rental may be extended, the Rentee must pay for the additional rental days within 24 hours of receipt of the confirmation to confirm the extension of the contract. The extension will be confirmed only after payment is received within the period mentioned above, but no later than the date and time until which the contract is valid. After making the payment, the necessary documents will be available at the office where the car was provided. Top Rent A Car is not responsible for any consequences if the customer fails to show to pick up the documents.

Additional Charges

TOP PROTECTION – Additional Cover Charge

This can be added to the contract at the customer’s request, when making the booking or picking up the car from our office, as well as during the rental period. A new contract and certificate of delivery and acceptance will have to be drawn up to reflect the change.

The TOP PROTECTION option has the following benefits:

• In the presence of damage, with the exception of those on the lower surface of the car, which occurred as a result of one event, to up to 3 adjacent elements with up to one deformation in one of the three, without the integrity of the element being violated, for which there is no legal basis according to the Traffic law or other legal acts, a document certifying the occurrence of an event is issued by the competent state authorities, the TENANT's deposit will be refunded in full after filling out a "Declaration of Occurrence" in front of a representative of the RENTOR.
• In the event of an accident, damage, fire or theft on the territory of the Republic of Bulgaria, the RENTEE will receive a replacement car at the RENTOR’s nearest office within 3 working days.
• In the event of an accident, damage or fire on the territory of the Republic of Bulgaria, the costs of transport and roadside assistance of the damaged car will be paid by the RENTOR. In the event of an accident or damage outside the borders of the Republic of Bulgaria, the RENTEE is obliged to cover only the costs of moving the rented car to the border of the Republic of Bulgaria.
• Limits liability for damages: for glasses in full size, for tires and hubcaps in the amount of up to BGN 195.58 / 100 EUR., for rims in the amount of BGN 391.17 / 200 EUR, when filling in the "Declaration Occurred event"
• Reduces the RENTER's responsibility if necessary payment of the administrative fee under Art. 10.33 with 50%.
• Four times lower deposit

If there are damages other than those described above, the TOP PROTECTION option will only apply to damages certified by document from Traffic police, Police or another competent authority in accordance with the Road Traffic Act and other regulations or by another document serving as proof of the event and provided that the RENTER is notified of the incident no later than 24 hours after its occurrence.

The "TOP PROTECTION" fee limits the RENTER's liability for damages arising from up to ONE event during the rent. If the RENTER wants to continue his rental with "TOP PROTECTION" included, he must again pay the corresponding fee for the days until the end of the rental period. If the RENTER refuses to pay the relevant fee, in the case of occurrence of other events, he shall be fully materially liable pursuant to Art. 10.27.

Car Class SIPP Code	TOP PROTECTION Coverage
MCAE	8 €
EDMR, ECMR	12 €
HDMV, HZMV, HDAR	13 €
HDMR, CDMR, IDMR, HDAV, CFAV, EDAE, CWAR	15 €
IVMR, DDAV, CFAR, DFAR, IDAH, IWAH, HDAE, CTAR	18 €
FVMR,FDAR, FWAR, SFAR, RFBR, PDAR, CDAE, FDAD	20 €
LDAR	25 €
WDAR, FFAD	30 €

Information about SIPP codes can be seen here.

PREMIUM PROTECTION – Additional Cover Charge

At the customer's request, it can be added to the contract when booking or on the spot in our office, when picking up the car, as well as during the rental, for which a new contract and delivery-acceptance protocol is drawn up.

The "PREMIUM PROTECTION" fee includes the rights under the "TOP PROTECTION" Fee and gives the RENTEE the following additional rights:

• In the event of damage to the car, including damage to the lower surface of the car, which occurred as a result of an event for which there is no legal basis according to the Road traffic law or other normative acts to issue a document certifying the occurrence of an event by the competent state authorities, then the RENTEE’s deposit will be refunded in full after filling out a "Declaration of Occurred event" in front of a representative of the LESSOR.
• In the event of an accident, damage, fire or theft on the territory of the Republic of Bulgaria, the RENTEE will receive a replacement car to an address specified by the RENTEE located on the territory of the country, within 1 working day.
• Exempts from responsibility for damage caused to tires, hubcaps, rims and glass, when filling in the "Declaration of Occurred event ".
• Reduces the RENTER's responsibility if necessary payment of the administrative fee under Art. 10.33 with 50%.
• Deposit of 30 €, regardless of the chosen vehicle class. The deposit for this coverage can be blocked only be credit card.

The "PREMIUM PROTECTION" fee limits the RENTER's liability for damages arising from up to ONE event during the rent. If the RENTER wants to continue his rental with "PREMIUM PROTECTION" included, he must again pay the corresponding fee for the days until the end of the rental period. If the RENTER refuses to pay the relevant fee, in the case of occurrence of other events, he shall be fully materially liable pursuant to Art. 10.27.

Car Class SIPP Code	PREMIUM PROTECTION Coverage
MCAE	20 €
ECMR, EDMR, HZMV, HDMV, HDMR, CDMR, DDMV, IDMR, HDAR, HDAV, CDAR, CWAR, EDAE	25 €
IVMR, DDAV, CFAV, CFAR, CTAR, DFAR, IDAH, IWAH, HDAE	30 €
FDAR, DDAE, CDAE	35 €
FVMR, FDAD, FWAR, SFAR, IFAR, RFBR, PDAR, LDAR	40 €
WDAR, FFAD	50 €

Information about SIPP codes can be seen here.

CROSS BORDER Charge

Upon prior request and approval, rentals can be taken outside Bulgaria to its neighbouring countries (Greece, Northern Macedonia, Serbia, Romania and the European part of Turkey). An administrative fee will be charged depending on the rented car class. The indicated administrative fee applies to visiting one of the countries listed above. For any subsequent country, the customer will pay an additional 50% of the charge for the first country. Power of attorney is issued with a validity period until the end of the rent, but no longer than 25 days. When the rent is longer than 25 days, the customer must pay the full charge for crossing the border again.

After confirmation by Top Rent A Car, the Rentee must send a scanned copy of the driving licence and passport details (required for the issue of the necessary documents) at least 1 business day before the start of the rental period. Limitations may apply.

Car Class SIPP Code	Administrative fee	Deposit with purchased additional coverage TOP PROTECTION	Deposit without purchased additional coverage TOP PROTECTION	Deposit with purchased additional coverage PREMIUM PROTECTION
EWMR, ECMR, EDMR	80 €	400 € by debit/credit card	1600 € by credit card	30 € by credit card
EDAE	80 €	500 € by debit/credit card	2000 € by credit card	30 € by credit card
HDMV, HZMV, HDMR	90 €	500 € by debit/credit card	2000 € by credit card	30 € by credit card
CDMR, DDMV, HDAR, HDAV	90 €	600 € by debit/credit card	2400 € by credit card	30 € by credit card
CDAR, CWAR	90 €	800 € by debit/credit card	3200 € by credit card	30 € by credit card
IDMR, HDAE	100 €	600 € by debit/credit card	2400 € by credit card	30 € by credit card
DDAV, CFAV	100 €	800 € by debit/credit card	3200 € by credit card	30 € by credit card
IVMR	110 €	600 € by debit/credit card	2400 € by credit card	30 € by credit card
CFAR, DFAR, IDAH, IWAH	120 €	800 € by debit/credit card	3200 € by credit card	30 € by credit card
DDAE, CDAE, CTAR	120 €	1000 € by debit/credit card	4000 € by credit card	30 € by credit card
FVMR, FDAR, FWAR, SFAR, IFAR, RFBR, FDAD	130 €	1000 € by debit/credit card	4000 € by credit card	30 € by credit card
PDAR	160 €	1000 € by debit/credit card	4000 € by credit card	30 € by credit card
LDAR	160 €	1200 € by credit card	4800 € by credit card	30 € by credit card
WDAR, UFAR, FFAD	160 €	1600 € by credit card	6400 € by credit card	30 € by credit card

Rentals can be taken into countries other than the above after express confirmation by the Renter. A custom quote for the administrative charge and deposit will be prepared.

More about Cross border can be found here.
Information about SIPP codes can be seen here.

Additional Driver Charge

When picking up the car, the Rentee and any additional driver who will drive the rented car must personally show the following valid documents: driving licence and ID card or passport valid until the end of the rental period. Each additional driver needs to be registered in the contract and sign a copy thereof. All drivers are jointly and severally liable during the rental.

Young Driver Charge

Rentees aged 21 to 23 are treated as a “Young Driver”. If at least one of the drivers is a “young driver”, the following conditions apply:

• The Rentee may drive a limited number of car classes as follows: ECMR, EDMR, HZMV, HDMV, HDMR, CDMR, DDMV, IDMR, IVMR, HDAR, HDAV, HDAH, CDAR, CWAR, MCAE
• An additional fee of EUR 7,20 per day will be charged
• The deposit is doubled unless additional PREMIUM PROTECTION coverage is purchased

Information about SIPP codes can be seen here.

Late Service Fee

Please check the business hours of the office of your here. Airport offices may serve customers around the clock.
When booking for the cities of Varna, Burgas, Plovdiv in the time range from 19:01 to 08:29 and for the city of Sofia in the time range from 21:01 to 08:29, the price includes a "Late service fee".
Please note that if during the initial booking, pick-up and/or return times of the car other than the above mentioned ranges are specified and subsequently the times are changed and they fall within the above-mentioned ranges, an additional fee of 24 € including VAT for each delivery and/or acceptance of the car will be charged for "Late service fee".

Public Holidays

During the public holidays of Easter, Christmas (24, 25 and 26 December), New Year (31 December and 1 January), our city offices are not open to customers, so all customers will be directed to our airport offices. When picking up or returning a car during public holidays, an additional EUR 24 fee will be charged for handling purposes.
From 31 December 19:00 to 1 January 10:00, the offices of Top Rent A Car are not open to customers.

Delivery or Collection and One-way Rental

Top Rent A Car has a network of offices serving customers at all international airports, city offices in Sofia, Plovdiv, Burgas and Varna, as well as seasonal offices on the Black Sea coast.
You can rent a car from any Top Rent A Car office and return it to the same or another company office (an additional One-Way Rental fee will be charged). You can find a list of all addresses here.

One-way Rental

On request a vehicle can be delivered and picked up in other city or office of Top Rent A Car. Delivery to neighboring countries is possible. Examples for one way rentals:

Pick up Drop off	Amount	Pick up Drop off	Amount
Sofia Mladost Sofia Airport	20 €	Sofia - head office Sofia Airport	20 €
Sofia Burgas	€ 150	Burgas Varna	€ 85
Sofia Varna	€ 160	Burgas Primorsko	€ 65
Sofia Plovdiv	€ 85	Burgas Sozopol	€ 25
Sofia Bansko	€ 100	Varna Albena	€ 25
Sofia Borovets	€ 80	Varna Obzor	€ 40
Sofia Pamporovo	€ 170	Varna Balchik	€ 40
Sofia Thessaloniki	€ 300	Sofia Bucharest	€ 510

When returning a car at our Sofia Airport office, an additional "In terminal drop off" fee of 20 euros is charged.
More about One-way rentals can be seen here.

Deliveries

You can also book a car to be delivered to a hotel, flat, car repair shop or any address. Locations for example:

Destination	Amount	Destination	Amount
Sofia - Airport	€ 0	Byala	€ 10 / € 40
Sofia - Delivery to address	€ 20	Dobrich	€ 50
Plovdiv - Airport	€ 0	Elenite	€ 10 / € 20
Plovdiv - Office	€ 0	Golden Sands	€ 10 / € 15
Plovdiv - Delivery to address	€ 10	Kiten	€ 65
Varna - Airport	€ 0	Nesebar	€ 10 / € 20
Varna - Office	€ 0	Obzor	€ 10 / € 40
Varna - Delivery to address	€ 10	Pamporovo	€ 80
Burgas - Airport	€ 0	Pomorie	€ 10 / € 20
Burgas - Office	€ 0	Ravda	€ 10 / € 20
Burgas - Delivery to address	€ 10	St Constantine and St Helena	€ 10 / € 15
Albena	€ 15 / € 25	Sveti Vlas	€ 10 / € 20
Aheloy	€ 10 / € 20	Sunny Beach	€ 10 / € 20
Balchik	€ 20 / € 40	Sunny Day	€ 10 / € 15
Bansko	€ 100	Sozopol	€ 10 / € 25
Blagoevgrad	€ 80	Thessaloniki, Greece	€ 300
Borovets	€ 80	Bucharest, Romania	€ 300

All locations for which the deliveries have two values refer to summer / winter season. The summer season starts from 01.05 until 30.09, the winter season starts from 01.10 until 30.04, unless otherwise stated in the information about the office serving the destination.
You can view a detailed list here.
If the car is returned to the place of delivery, a second fee will be charged.

Prepaid Fuel Charge

In paying the “Prepaid Fuel” charge, the customer prepays the cost of the fuel and receives the right to return the car without filling the tank completely.

Car Class	Prepaid Fuel/Electriciry Charge
Citroen C3 ECMR	75 €
Hyundai i20 EDMR	70 €
Renault Clio V HDMV	90 €
Peugeot 208 HDMR	75 €
Citroen C4 CDMR	85 €
Opel Astra DDMV	85 €
Toyota Corolla IDMR	85 €
VW Caddy IVMR	85 €
Ford Custom FVMR	130 €
Renault Clio V aut HDAR	90 €
Peugeot 208 aut HDAV	75 €
Peugeot 308 CDAR	85 €
Peugeot 308 estate CWAR	85 €
Opel Crossland CFAV	75 €
VW Golf aut DDAV	85 €
VW T-Roc CFAR	85 €
VW T-Roc Cabrio CTAR	85 €
Peugeot 2008 aut DFAR	70 €
Toyota Corolla sedan HYBRID IDAH	75 €
Toyota Corolla estate HYBRID IWAH	75 €
VW Passat/Arteon Estate aut FWAR	110 €
VW Passat aut FDAR	110 €
VW Arteon sedan aut FDAD	110 €
Hyundai Tucson aut SFAR	90 €
VW Tiguan IFAR	100 €
Hyundai Tucson 4x4 aut RFBR	90 €
BMW 118i PDAR	75 €
Mercedes C-class LDAR	110 €
Mercedes E-class WDAR	110 €
VW Touareg 2019 aut FFAD	125 €
Dacia Spring Electric EDAE	15 €
Peugeot e-208 electric HDAE	25 €
Opel Mokka-e electric DDAE	25 €

Additional equipment and services

Additional equipment and services are charged per day:

Option	Price per Day	Maximum Price
Additional driver	€ 4,20	€ 80
Child seat	€ 4,80	€ 80
Booster seat	€ 3,60	€ 40
Snow cables/chains (purchased and kept by the customer)	€ 35 one-off charge	—
Mobile WiFi HOTSPOT	€ 3,00	—
Prepaid internet card 25 GB (purchased and kept by the customer)	€ 15 one-off charge	—

After prior written request by the RENTEE and written approval by the RENTER, the advertising stickers can be removed from the booked car. There is a one-off € 20 fee for a car and a custom fee for 9-seaters and cargo vehicles. Limitations may apply.

Other Questions

MyTop Loyalty Program

The MyTop Program is designed for our regular customers. With a personal account, you can easily manage your bookings via email.

Top Rent A Car gives discounts to its loyal customers. After their first confirmed booking, the Rentee will be registered on our website and receive the following discounts for subsequent bookings:

• After 1st confirmed booking: - 3%
• After 2nd confirmed booking - 5%
• After 3rd confirmed booking: - 10%
• After 6th confirmed booking - 15%

You can see more about our loyalty program  here.

What is not covered by insurance and additional charges

• Missing parts or accessories (equipment)
• Damage to the car interior
• Missing or damaged personal belongings of the rentee
• Damages resulting from a traffic offence
• All types of damage sustained while the car was driven by a person not registered in the rental contract
• Any damage sustained after the end of the rental period specified in the contract

Rights of Rentee

• If there was a delay in renting the car due to a fault of the Renter, the Rentee has the right to ask for the rental period to be extended by the same period as the length of delay
• If the Rentee is unable to rent the car they have booked on time due to a fault of the Renter, the former has the right to request a refund of part of the prepayment in proportion to the period of delay. If the Rentee cancels the services due to a delay by the Renter, the prepayment must be refunded to the Rentee
• If the Renter cannot provide a car for a confirmed booking, the Renter has the right to request a free upgrade or refund of the prepayment made by them
• No other compensation is available

Responsibilities of Rentee:

• To comply with the Road Traffic Act
• To ensure the safety and security of the rented car
• To keep the car securely locked
• To return the car within the period specified in the rental contract
• To pay any fines issued by the Traffic Police and the Police
• To pay all costs in case of an accident or theft (if the Top Protection option has not been purchased and the conditions of the rental contract have not been met)
• To cover the cost of any lost parts, accessories, keys, documents and registration plates, etc. according to the price list
• To pay a fee for smoking in the car and cover the cost of dry cleaning the interior in case of substantial contamination
• To cover the rental costs for the entire period of non-use of the car, if it is taken off the road by traffic police due to a traffic offence committed by the Rentee

Rental Car Don’ts

• Smoking in the car
• Renting the car to third parties
• Driving under the influence of alcohol or drugs
• Repairing the car by yourself
• Taking part in races
• Towing another motor vehicle or trailer
• Using the car to train inexperienced drivers
• Carrying greater loads and/or more passengers than allowed by factory specifications
• Handing over the car to third parties not specified in the rental contract
• Driving the car off road
• Transporting animals, outside of travel cages, designed for this purpose
• Using the car for commercial purposes, paid carriage of people, goods and others
• Using the vehicle to transport illeagel residing citizens

Responsibilities of Renter

• The Renter guarantees the car class. If the Renter is unable to provide a car of the booked class, it must provide a higher-class car at its own expense or cancel the booking and refund the entire advance paid by the Rentee.
• The Renter guarantees that the provided vehicle is in working order, has all the necessary documents, including a registration card and technical inspection card, third-party liability insurance and paid vignette (road tax).
• The Renter must provide the booked rental car to the customer at the pre-agreed date and time, allowing a normal delay of up to 30 minutes.
• In case of a prepaid confirmed booking, the Renter must wait for the customer to show within 4 hours after the pre-agreed rental time. After this time, the booking can be cancelled as a “no show” and removed from the car schedule.
  Exceptions are made for bookings made by prior request to an address other than the company office address. In such cases, the Renter must wait for the customer to show within 20 minutes after the pre-agreed rental time. After this time, the Renter does not have to wait for the Rentee. The booking will still be valid for 4 hours and may then be cancelled as a “no show” and removed from the car schedule.
• The Renter or its employees/representatives are not liable for losses (direct/indirect/subsequent) of profit/income or expenses incurred by the Rentee, or for damages incurred by the Rentee or other persons as a result of or in connection with the use, inability to use or a delay in providing a car. The Renter is not liable for missing personal belongings or personal belongings stolen from the vehicle.

Rights of Renter

• The Renter has the right to refuse to provide its services to the Rentee due to security considerations without giving a reason. In such situations, the Renter must refund the customer’s prepayment.
• The Renter has the right to terminate the contract early and have their car returned if:
  • The Rentee breaches the terms of the contract
  • The Rentee has committed fraud to obtain the car
  • The car is abandoned
  • The car is not returned within the agreed time and at the place specified in the contract
  • The vehicle is damaged
  • The Renter or a police officer or another competent authority has reason to believe that the Rentee’s driving (or the driving of the authorised driver) may pose a real danger to themself and/or any other person

All prices include VAT
Customer Support Phone Number: +359 700 89 050 or +359 890 170 170
To read the full Terms and Conditions, please click here.
See the Terms and Conditions of cargo vans here.
Visit our page with Frequently Asked Questions here.