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Cars
Electric Cars
Cargo
Reviews from independent websites
Customer reviews
Rating
94.2 %
from 20037 reviews from verified customers
(8420)
(2231)
(1583)
(1542)
(1312)
(415)
(391)
(353)
(280)
Latest reviews:
M**** A********
Bulgaria
Bulgaria
31.01.2025
Service rating:
bad
Staff rating:
bad
Time to pick-up/drop-off:
average
Car rating:
average
Car is very low and definately not a good match for roads in Bulgaria
Would you recommend us:
yes
no
Petko Stoyanov Genov
(4-5 bookings)
Bulgaria
13.01.2025
Service rating:
bad
Жената която беше на работа в офис Младост на 10.01 е хубаво да не лъже клиентите
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
average
Would you recommend us:
yes
no
R******** P*********
(1 booking)
Bulgaria
07.01.2025
Service rating:
bad
Пристигнахме на летище София в 22ч, очаквайки колата да ни чака отпред. Вместо това, почакахме ние в студа (и снега) да дойде микробуса да ни закара до офиса. Когато ми дадоха договора, ми съобщиха, че колата е електрическа (не бях обърнала внимание при резервирането), и че е заредена на 90%, ще изкара... Ще изкара, но как?! Добре, че живея само на 70км, та успяхме да се приберем през нощта вкъщи. Какво ли щеше да стане, ако трябваше да пътувам до Пловдив или Бургас през нощта??!! Михаил, който ни даде ключовете, не можа да ни обясни къде трябва да заредим, колко време се зарежда, и каква е цената... На следващата сутрин вече имах 18% батерия, и когато позвънях в офиса да поискам да ми сменят колата, защото нямах намерение да треперя на всеки 30мин и да се чудя къде да я зареждам- казаха, че могат да ми дадат Пежо, но ако доплатя още 80евро! Да не говорим, че при взимането на колата ми поискаха 2000лева за депозит, ако нямам застраховка! Наложи се да платя 100евро застраховка, и тогава ми удържаха само 250евро за депозит!
Staff rating:
average
Не беше на компетентно ниво. Би трябвало да обяснявате на клиентите си с електрически коли къде са кабинките за зареждане, как става зареждането, колко време и горе-долу цената.
Колата беше заскрежена и трябваше ние да си я изчистим за да потеглим
Много бързо и професионално - предадохме ключовете, отпусна ни депозита, провери състоянието на колата и ни взеха с микробуса за летището. Доволни сме от обслужването на Йоаким
Много бързо и професионално - предадохме ключовете, отпусна ни депозита, провери състоянието на колата и ни взеха с микробуса за летището. Доволни сме от обслужването на Йоаким
Time to pick-up/drop-off:
average
Car rating:
bad
Никога повече такава малка електрическа кола!!! Би трябвало на сайта да се споменава с големи букви, че това е кола с пробег само от 100тина километра, че е подходяща за градско, но не и междуградско ползване.
Would you recommend us:
yes
no
Gordon Cameron Lukehart
(1 booking)
Usa
07.12.2024
Service rating:
bad
The agent recorded the wrong time for return and we were given an extra charge for late return
Staff rating:
average
Time to pick-up/drop-off:
bad
Car rating:
bad
Clean but had large advertisements on all sides of the vehicle
Would you recommend us:
yes
no
S******** B*******
(4-5 bookings)
Bulgaria
03.12.2024
Service rating:
bad
Не компетентен . Постоянно търсеше съдействие от колега по телефона
Staff rating:
average
Time to pick-up/drop-off:
very bad
Car rating:
excellent
Would you recommend us:
yes
no
Svetlozar Nedev Simeonov
(over 6 bookings)
Bulgaria
28.11.2024
Service rating:
bad
Автомобила беше с 6-7литра гориво по-малко.
Върнах колата с пълен резервоар и очаквам да бъда компенсиран при следващия път когато наема автомобил от Вас, защото тази ситуация е недопустима по отношение на Ваш ВИП клиент.
Поздрави!
Staff rating:
good
Time to pick-up/drop-off:
excellent
Car rating:
good
Would you recommend us:
yes
no
Yosif Nikolaev Anchev
(over 6 bookings)
England
19.11.2024
Service rating:
bad
I had not used Toprentacar’s services for a few years and I had stopped entirely because of the ridiculous stickers on the cars, while I had been more than happy with everything else. This time however, I am finding the service significantly bad. Here are a few points:
1. No desk in Terminal 1. If I knew, I would have not rented the car at all.
2. Customer contact barriers. Phone service is automatic with dialling choices and badly prepared agents responding. Customer service on this point - none. Just for comparison, your competitors have met me at T1 after calling me after plane landing, despite stated pick-up point at T2. The customer care here is demonstrated at so many levels. I guess torrents car is now too big to care, which is a common phenomenon where managerial skills are lacking.
3. Remote pick-up point. Now this is bad - some remote field in the mud, where you can be taken to by a shuttle which is badly communicated so at first you don’t know where to collect, until you find out about the shuttle, and then you waste ages being taken to the place (respectively- from). Additional fee for terminal pickup is just a joke - not only it shouldn’t be paid, but this whole messing about with shuttles should be apologised for.
4. Car. Immaculate condition, indeed, but this Citroen C3 has horrendously bad acceleration as it lacks power and this is with me alone in the car with no luggage. I cannot imagine how you’d overtake a slow vehicle if the car is full. I will avoid C3 in future.
5. Drop off is not at the place where it says, but the next office. This caused me confusion and time waste.
The only side that has not changed is the customer service received at the pickup/drop off. The agent was absolutely brilliant.
I hope this has been useful
Staff rating:
excellent
Brilliant service, world-class customer care
Brilliant service, world-class customer care
Brilliant service, world-class customer care
Time to pick-up/drop-off:
very bad
Car rating:
very bad
C3 - only for in-town in Sofia.
Would you recommend us:
yes
no
Zdravko Branimirov Dimitrov
(1 booking)
Bulgaria
14.11.2024
Service rating:
bad
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Michael Schmidt
(4-5 bookings)
Germany
03.11.2024
Service rating:
bad
Schlechter Übergabe und absolut überzogene Rückgabe.
Staff rating:
bad
Schlechter Service. Das Fahrzeug wurde nicht gezeigt und man wurde auch nicht eingewiesen. Der Schlüssel wurde mir mit dem Hinweis gegeben, gehen Sie auf den Parkplatz und drücke die Fernbedienung, dann siehst du welches Fahrzeug es ist. Insbesondere auf schon vorhandene Schäden gab es keinen Check und keine Übergabe. Auch wenn es in der Nacht war, sollten die Abläufe sauber sein. Das einzige was positiv was, der ganze Vorgang ging sehr schnell..
Bei der Rückgabe wurde ein Mangel an der Radkappe festgestellt der schon vorhanden war. Nur wie schon beschrieben aufgrund der nicht vorhandenen Übergabe ohne Check bei Erhalt des Fahrzeuges konnte ich keinen der Mitarbeiter überzeugen das der Kratzer schon vorher vorhanden war. Es wurden die 100 Eur und 40 Eur Administrativer Aufwand berechnet. Die Berechnung völlig überzogen, da eine Radkappe.nicht mehr als 10-20 Eur kostet. Unglaublich...Erstaunlich auch das sich bei Rückgabe 4 Mitarbeiter damit beschäftigt haben, bei dem Erhalt des Fahrzeugs nicht mal ein Mitarbeiter richtig.
Bei der Rückgabe wurde ein Mangel an der Radkappe festgestellt der schon vorhanden war. Nur wie schon beschrieben aufgrund der nicht vorhandenen Übergabe ohne Check bei Erhalt des Fahrzeuges konnte ich keinen der Mitarbeiter überzeugen das der Kratzer schon vorher vorhanden war. Es wurden die 100 Eur und 40 Eur Administrativer Aufwand berechnet. Die Berechnung völlig überzogen, da eine Radkappe.nicht mehr als 10-20 Eur kostet. Unglaublich...Erstaunlich auch das sich bei Rückgabe 4 Mitarbeiter damit beschäftigt haben, bei dem Erhalt des Fahrzeugs nicht mal ein Mitarbeiter richtig.
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Donald Zuehlke
(1 booking)
Netherlands
03.11.2024
Service rating:
bad
We requested 3 car seats in advance and when we arrived we were told that none of the cars were big enough to accommodate them all. I wish they had told me in advance as I would have brought my own. When we dropped off the car, they charged us a late fee because it was 5am, and they never told us in advance of this charge. The huge stickers over the car doors made us feel like a target in every small city we visited. We waited 30 minutes for a shuttle in the morning.
Staff rating:
average
Time to pick-up/drop-off:
bad
Car rating:
average
Would you recommend us:
yes
no
