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Customer reviews
Rating
93.1 %
from 3775 reviews from verified customers
Rewiews by nationality:
(9601)
(1761)
(1543)
(1489)
(466)
(436)
(390)
(315)
Latest reviews:
Laurens Erik Stibbe
(over 6 bookings)
Netherlands
06.11.2022
Service rating:
very bad
We got around 10 minutes before take up called by Top-Rent-A-Car. We got a message that our 2 baby seats would not be delivered.
This raised for us serious problems since it is not allowed by law to drive around with small children.
Therefore we had to buy additional seats. We choosed a seat which we had before in other countries and normally would suit. Since we had a flight back home we simply also had to leave the seat in the car.
I have a photocopy of the receipt of the seat, which was 150Lev. I want to settle on a proper way the costs we had to make. You, Top-Rent-A-Car now have an extra seat avaiable which you can earn back in around 2/3 weeks of rental, for which you did not pay for. See also our earlier mail correspondence.
Staff rating:
average
Told that she had reached to use also in the morning by phone. We were only called once, 10 minutes before arrival.
We not really helpfull with our case and said he could not do anything. This surprised me.
We not really helpfull with our case and said he could not do anything. This surprised me.
Time to pick-up/drop-off:
average
Car rating:
good
Costs for renting the car was relatively high since we had to make extra costs for the baby-seat.
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Stibbe,
We apologize for the inconvenience. We already have done a full investigation into the case and taken the necessary measures for which we contacted you by email. Best regards, Top Rent A Car 
N****** K******
(1 booking)
Belgium
02.11.2022
Service rating:
very bad
Unqualified staff, no explanation on the conditions,
lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Staff rating:
very bad
Unqualified staff, no explanation on the conditions,
lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Unqualified staff, no explanation on the conditions, lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Unqualified staff, no explanation on the conditions, lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Time to pick-up/drop-off:
good
Car rating:
average
Would you recommend us:
yes
no
Top Rent A Car:
Dear Customer,
We apologise for the inconvenience. We will do a full investigation into the case and take the necessary measures.
Best regards,
Top Rent A Car
A**** K**********
(1 booking)
Austria
31.10.2022
Service rating:
very bad
Bad Service. No solutions for problems, no efforts for good customer Service. Once you have paid, nobody there is furthermore interested in you.
Staff rating:
very bad
Helpdesk officer, not interested in customers request.
Time to pick-up/drop-off:
very bad
Car rating:
very bad
Dont take the electric cars. you will not reach the next loading Station with the low electric mileage. In Varna there is a poor infrastructure of loading stations.
Would you recommend us:
yes
no
Ivan Nikolov Vlahov
(over 6 bookings)
United States
27.10.2022
Service rating:
very bad
If you want to have the definition of D bad service, this is tap rent a car by the return of the car. The staff was so rude I wouldn’t recommend this company to anybody.
Staff rating:
excellent
Was friendly
Helpful
Helpful
Time to pick-up/drop-off:
bad
Car rating:
average
Don’t use this company stick with the bid companies
Would you recommend us:
yes
no
J******** S**
(1 booking)
South Korea
22.10.2022
Service rating:
very bad
hello
I tried to travel to Bulgaria and Turkey, but I was unable to cross the Turkish border due to missing documents and had to return.
I don't know why the documents were missing, but there seems to be a communication problem. This problem messed up my trip and doubled the cost of the trip. However, no compensation was received for the damage.
So I have no choice but to give it the worst score.
Staff rating:
average
For pickup I had to wait some time
After returning the vehicle, I requested the documents office in advance to board the plane and was able to use the quick return service.
After returning the vehicle, I requested the documents office in advance to board the plane and was able to use the quick return service.
Time to pick-up/drop-off:
good
Car rating:
good
Vehicle condition and performance were superb, However, on the way home, the tire pressure warning light alarm was displayed, so I was anxious. As a result of inquiring with the rental car company, they answered that there was no problem in driving, but I was worried.
Would you recommend us:
yes
no
Krassimir Kirilov Petrov
(over 6 bookings)
Netherlands
21.10.2022
Service rating:
very bad
Имаше голямо недоразумение по отношение на мястото за връщане на автомобила поради което почти изпуснахме полета.
Staff rating:
good
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
G** S**** D*****
Australia
Australia
06.10.2022
Service rating:
very bad
They charged us 50 Euro for some minuscule marks on the side of the car. Over promised and under deliver
The car was great but they were unprofessional and a real hassle to deal with. Take photos of ALL the car before you take it out. Unhappy Jan…Gai from Australia
Staff rating:
bad
Didn’t deliver what they promised
Really bad…we have rented cars for 40 years and have never been treated this way….
Really bad…we have rented cars for 40 years and have never been treated this way….
Time to pick-up/drop-off:
bad
Car rating:
very bad
Would you recommend us:
yes
no
A***** B******
(over 6 bookings)
Romania
03.10.2022
Service rating:
very bad
Staff rating:
average
No issues with Bogolyub himself, he was very respectful and friendly, But the wait time for over one hour is too much, next time I will think twice if I want to hire from Top-Rent during the night.
Time to pick-up/drop-off:
average
Car rating:
bad
Would you recommend us:
yes
no
Alexandra Kalaitzidi
(1 booking)
Greece
18.09.2022
Service rating:
very bad
The call center service was awful. Not a single effort to help with my inquiry.
Hidden charges which were not told up front (cross border) which cost me also an additional night stay in Sofia.
Had to drive 600 km to extend deposit.
Never again.
Staff rating:
good
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Thomas Muehlemann
(2-3 bookings)
Switzerland
12.09.2022
Service rating:
very bad
habe bis heute die 500 Euro Kaution noch nicht zurückerhalten
Staff rating:
average
Time to pick-up/drop-off:
average
Car rating:
average
Would you recommend us:
yes
no
