Customer reviews

Rating

93.1 % from 3779 reviews from verified customers

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Latest reviews:

Stian Martinsen (1 booking)

Norway

31.07.2023

Service rating:

very bad

Terrible service and high prices. Rented a 9-seater. This seemed ok at first. But we decided to take 2 days in Turkey. To cros the border we had to pay €130 for them to prepare the documents we needed. In addition, we had to pay a double deductible, which we were only informed about when we came to collect the documents. When we arrived at the rental place, it turned out that they had managed to send the documents to an office in Burgas, instead of Sunny Beach where we rented the car. We then had to drive to Burgas to collect these documents. After a lot of back and forth, we finally got back to the hotel with the right documents. Then we got a call from customer service that they were missing a signature and that I had to go back again for this. When we returned again, there was no one in the office. I called customer service again and was then told that I had to come back later in the evening. This ended with us spending a large part of the day fixing these documents.. A very bad experience. The car was also out of adblue when we got it. I was then told to fill this myself, at the nearest petrol station. Recommend steering clear of this rental site

Staff rating:

very bad

In addition to this, they were also not at the office when we had to deliver the car at the airport. We even paid extra because they had to work later due to the late departure of our flight. This meant that we could not look over the car together and the deposit was withheld.

Time to pick-up/drop-off:

very bad

Car rating:

good

Would you recommend us:

yes no

Top Rent A Car:

Dear Mr. Martinsen, Thank You for Your feedback! We understand Your disappointment since we also strive to always provide best services, at the appointed time and in the appointed place. After your signal, we forwarded your complaint to the Quality and Control Department and they found that in a telephone conversation our colleagues informed you clearly and in details about all taxes and changes in the deposit in case if you cross the border with our car. Our representative at the office informed you that the documents for Cross Border will need to be taken from our office at Plaza Mall, since you applied for this service at the last moment and they will not be able to transferred them to our office in Nessebar. You agreed to all the terms both in the office and over the phone, so we are very sorry that as a result you were not satisfied and describe your experience in the reviews in a negative way. It is precisely because of such situations that we encourage our customers to place orders for travel abroad in advance, so that we prepare the necessary documents and provide them to you when You take the car. We hope for your understanding and wish you a successful day. Best regards, Top rent a car

Kristian Kristiansen (1 booking)

Norway

21.07.2023

Service rating:

very bad

Staff rating:

very bad

Time to pick-up/drop-off:

good

Car rating:

excellent

Would you recommend us:

yes no

Top Rent A Car:

Dear Mr. Kristiansen, I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. Top Rent A Car

Aleksandr Apolinsky (4-5 bookings)

Estonia

11.06.2023

Service rating:

very bad

Staff rating:

average

Разговор вал хамски, я стоял в очереди1 час 15 мин. Обманул со страховкой,сказал,что ничего незнает не про букинг, не про оплату. Хотел взять двойную аренду. Со страховкой я оплатил через букинг,и онсказал что это не действует и букинг обманул меня. Вообщем потерял время и 2раза пришлось оплаить страховку.
Все отлично,омеративно и внимательно. Доброжелательно🌞

Time to pick-up/drop-off:

average

Car rating:

excellent

Would you recommend us:

yes no

Stefan Hans Pleune (over 6 bookings)

Netherlands

02.06.2023

Service rating:

very bad

Staff rating:

bad

Wait almost 2 hours in a line to pick up the car not normal people onprofessional and super slow ..
Oke easy and fast

Time to pick-up/drop-off:

average

Car rating:

average

Would you recommend us:

yes no

Top Rent A Car:

Dear Mr. Pleune, Thank You for Your feedback. We apologize that you had to wait during the registration - usually the process of picking the car up takes not more than 10 minutes. Indeed, our office in Sofia is the most busiest of all our offices and sometimes some of our customers, who arrive at the same time have to wait for a while. As our regular customer You know that it is not a common practice. We are striving to improve our services and we have future projects to make the process faster. We will be happy to see you soon! Kind Regards, Top rent a car

Plamen Nikolov Ganev (over 6 bookings)

United States

06.01.2023

Service rating:

very bad

Pri vrashtane na kolata, biah uvedomen che ia vrashtam s 1.5 chasa zakasnenie ot tova koeto sam obiavil predvaritelno I za tova shte bada taksuvan za edin dopalnitelen den. Viarno e, che varnah kolata s 1.5 chasa po m-kasno ot predvaritelno obiaveniat. Obache, az biah nael kolata za 20 dni, kato naemat zapochna v 23 chasa na 17.12.2022. Tova oznachava, che az moga da Varna kolata po vsiako vreme do 23 chasa na 06.01.2023. Az edinstveno obiavih v dogovora vi che planuvam da Varna kolata v 12 chasa za da bada korekten lap Top Rent a Car za da moje da planuvate po-dobre. Iavno, moiata korektnost kam vas se otplati s tova az da vi zaplatia oshte edin den naem v razmer na ~€32. Da bada chesten kam vas, tova moje bi e nai-glupavoto pravilo i otnoshenie kam edin loyalen klient koito e naemal ot vas poveche ot 25 dni (1 mesec) na godina za poslednite niakolko godini. Ako iskate da dokajete i vashiata kolegialnost, togava az ochakvam vie da mi vazvarnete sumata za tozi doplanitelen den. V protiven sluchei, blagodaria vi za businesa I az shte nameria druga rent a car compania koiato shte se radvam da prieme moiat biznes s prihodi za vas ot nad 3,000 lv/godina. S uvajenie, Plamen

Staff rating:

bad

Nishto lichno kam Alexander…toi prosto triabvashe da mi kaje, che shte bada taksuvan za edin dopalnitelen den. Toi si svarshi rabotata kakto triabva, no e potarpevsh ot nekolegialnite vi uslovia.

Time to pick-up/drop-off:

good

Car rating:

average

Would you recommend us:

yes no

Stefan Hans Pleune (over 6 bookings)

Netherlands

20.12.2022

Service rating:

very bad

Pay 97 lv for a wet spot from clotes , i tell them 10 time i can clean it it was not possible.. last time i rent by top rent a car what a bad people in varna airport.. i come every year 6 times to rent a car you can be also polite to youre quessts.. and i want my deposit for 503 lv back still now resive it on my credit card..!!!!!

Staff rating:

bad

Easy fast profesional
Some new boy trainer .. let me pay 97LV for a wet spot what a bad serivce not posible to speak and explain never again. My 502lv deposit still not back on my account..

Time to pick-up/drop-off:

average

Car rating:

very bad

No comment

Would you recommend us:

yes no

Dawid Litynski (4-5 bookings)

Greece

15.12.2022

Service rating:

very bad

I RETURNED THE CAR 14/12/2022 AT 21:20 AND THE DROP OFF PERSON AT -4 TERMINAL 2 TOLD US THAT HE WILL NOT CHECK IT UNTIL WE GIVE HIM 24EURO.IN FACT HE WAS WALKING AND DOING NOTHING AT ALL. THIS IS INSANE.

Staff rating:

good

quick and fast

Time to pick-up/drop-off:

average

Car rating:

average

Would you recommend us:

yes no

S***** S***** (2-3 bookings)

Sweden

01.12.2022

Service rating:

very bad

The terms of the contract are not respected.

Staff rating:

bad

Time to pick-up/drop-off:

very bad

Car rating:

good

Would you recommend us:

yes no

Erdinch Yusein Solak (over 6 bookings)

Sweden

29.11.2022

Service rating:

very bad

pri uslovie 4e e zimen period ,kolata be6e sas letni gumi koeto e nedopostimo.

Staff rating:

average

Time to pick-up/drop-off:

excellent

Car rating:

good

Would you recommend us:

yes no

Ann Schluter (1 booking)

Australia

28.11.2022

Service rating:

very bad

I’ve been overcharged.

Staff rating:

very bad

I was overcharged.
I was overcharged

Time to pick-up/drop-off:

average

Car rating:

good

Would you recommend us:

yes no

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