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Customer reviews
Rating
93.1 %
from 3775 reviews from verified customers
Rewiews by nationality:
(9601)
(1761)
(1543)
(1489)
(466)
(436)
(390)
(315)
Latest reviews:
Walter Jay Urban
(1 booking)
United States
21.08.2022
Service rating:
bad
The employees were reasonably helpful and professional, however the drop off and pick up process is HORRIBLE. You have to go to the office within the city, complete the paperwork, and then walk 8 blocks to a parking garage to pick up the vehicle. The directions to pick up and drop off are horrible, as it only brings you near the parking garage and falls to explain where to enter to -2 level, or where to go, (the map was awful) and it took me more than 1 hour to even find this underground parking garage site (with my wife waiting with our luggage on the streets of Varna). That happened both on picking up and dropping off. I am a 66-year-old man with heart conditions and there was no special help or assistance as I had to walk around Varna in the summer heat to figure out how to pick up and drop off my rental. There needs to be a better system for assisting customers (old and young), to not make renting at this location into a horror show. The car was very good. The prices are very fair, but those experiences at pick up and drop off were really traumatic and difficult and tainted my opinion of this particular location of Top Rent a Car.
Staff rating:
good
Anna was helpful. She
Viktor was helpful. I hope he passed on my suggestions for an easier pick up and drop off.
Viktor was helpful. I hope he passed on my suggestions for an easier pick up and drop off.
Time to pick-up/drop-off:
bad
Car rating:
good
The car was excellent, comfortable and drove very nice.
Would you recommend us:
yes
no
L** A***** A V** A*****
(1 booking)
Belgium
25.05.2022
Service rating:
bad
Very new and clean car, but not at all satifsfied about pick-up and drop-off (see below).
Staff rating:
very bad
Tried to sell us an extra insurance (but we had one all-in insurance) and the formula of drop-off with empty tank (an expensive one...). Let us sign papers without giving us the time to read everything carefully.
We had to pay an extra fee of 70 euro because the car was 'too dirty'. What was not the case: just normal use during 10 days. We wanted to clean it ourselves but this was not allowed. No space for arguments...
We had to pay an extra fee of 70 euro because the car was 'too dirty'. What was not the case: just normal use during 10 days. We wanted to clean it ourselves but this was not allowed. No space for arguments...
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
Goran Josipovic
(4-5 bookings)
Serbia
02.06.2021
Service rating:
bad
За оценка на услугата ви, мога да кажа само, че съм доволен от вашия служител, но не съм доволен и не е справедливо, аз като ваш клиент да бъда санкциониран, за това, че връщам автомобила 30 мин. по-рано от работното ви време !
Staff rating:
excellent
Много любезен и отзивчив човек, доволен съм от служителя!
Много любезен и отзивчив човек, доволен съм от служителя!
Много любезен и отзивчив човек, доволен съм от служителя!
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
N***** K****
(1 booking)
Ireland
06.05.2021
Service rating:
bad
When I booked the car at Top rent a Car, on their web site said that cross border is allowed in Serbia, and the guy at the counter told me that is not possible because I need to have permission.
Staff rating:
average
Time to pick-up/drop-off:
average
Car rating:
bad
At the rent a car in Sofia you can expect a lot of problems
Would you recommend us:
yes
no
H**** S***
(1 booking)
Turkey
23.04.2021
Service rating:
bad
Dear concern ı was make rezervation for otomatic gear car. But your desk give me manual gear also ı tell to Pavel his just tell me cancellation then ı did cancel rezervation. Realy ı lost time, money and ı feel sad. Any way please send me deposit balance 25 eur please.
Staff rating:
average
His kindlty person but not give any solution for problem about tours fault. His say ı dont have authorization.
Same problem
Same problem
Time to pick-up/drop-off:
good
Car rating:
very bad
My rezervation not same gear. I was cancellation
Would you recommend us:
yes
no
Cristobal Montero
(1 booking)
Switzerland
18.08.2020
Service rating:
bad
Разочарована съм, за последен път наемам кола от вас. Отдавна съм ви клиент и за пръв път не съм доволна. Първо преди да кацнем никой не ни съобщи, че работите само от терминал 2, и никой няма да ни чака (каквато беше практиката преди) което за нас означаваше ходене с автобус (на всеки половин час) с три огромни куфара и дете на 1.5г, за да стигнем до терминала. Идеята на това да си наеме човек кола е да не се вози по автобуси и да зависи от техните графици. Надявам се разбирате как нямахме никакъв избор, като кацнахме. Иначе може би още тогава щях да се откажа от услугите ви. След трудното стигане до терминал 2 не ни пуснаха защото трябвало да им покажа резервация за рентакар. Вие и затова не ме бяхте уведомили (че трябва да си я носия принтирана). След дълги ровения в имейла си на роуминг, намерих резервацията и я показах на охраната, които ни пуснаха и се запътихме ( пак с куфарите и детето) до офиса ви, където имаше трима души преди мен. Още чакане... в момента, в който дойде нашия ред нещата тръгнаха по-бързо и гладко, както е било винаги преди и както очаквах да се случи от самото начало с вашата фирма. Обаче май беше прекалено бързо. На връщане на колата се оказа че имало драскотина, която мисля, че си е била там и не сме я видяли при взимането. Не твърдя, че съм експерт и със сигурност не успях да видя драскотината, която колегата ви намери и ние трябваше да платим. Може да е била там при вземането, може би не... но понеже колата стоя 5 дни на охраняем паркинг и сме я карали само по магистралата от и до морето, съм почти сигурна че не я одраскахме ние и със съжаление си платих (за да не си изпусна полета!) Връщането на колата също беше неприятно с дълго чакане и неразбиране от ваша страна. Както казах и на колегата ви, за последен път. Дано успеете да си подобрите обслужването и да не губите повече клиенти.
Staff rating:
average
Time to pick-up/drop-off:
bad
Car rating:
excellent
В навигацията липсваше магистралата от Свиленград до Чирпан. Мисля че трябва да се погрижите да са актуални картите.
Would you recommend us:
yes
no
Ali Mohammad Hadavi
United States
United States
07.08.2018
Service rating:
bad
few employees, klots of customers, long waiting. car had problem, filled it up when returning, and up and up and up and up and up. yes five times i filled it up in 30 minutes, still the
gas gauge showed not full. that was about 28 euros.
they asked fr all gas receipts to check if there is a problem with that. But i doubt, if they ever return my money, when they find a problem with the car.
the few scratched\s a bush caused the car damage, cost me 145 euros. i my opinion, it was nearly double the actual cost of repair.
if you want, I can tell you more.
thank you
Staff rating:
average
Time to pick-up/drop-off:
very bad
Car rating:
good
Would you recommend us:
yes
no
Thijs Risselada
Netherlands
Netherlands
24.07.2018
Service rating:
bad
We have noticed there have been more cases like ours: clients getting full insurance yet you making them pay for damages anyway, because they did not notice it and/or report it to you.
This might be a company rule under Bulgarian law, but it shows poor customer service to not inform people about this, but hold them responsible nontheless. Stanimir
Staff rating:
average
We have noticed there have been more cases like ours: clients getting full insurance yet you making them pay for damages anyway, because they did not notice it and/or report it to you.
This might be a company rule under Bulgarian law, but it shows poor customer service to not inform people about this, but hold them responsible nontheless.
Stanimir should have told us:
"Contact the company in all cases of suspected damage", instead of "Call us when you have an accident". Then, we could have tried to notice the damage and report it. But this way, it caused a lot of confusion and unnecessary problems. We hope you will improve this in the future.
Dmitro tried to help us, even though the rules he had to work with are unclear and unfair.
Dmitro tried to help us, even though the rules he had to work with are unclear and unfair.
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
P*** T*********
(1 booking)
Czech Republic
21.05.2018
Service rating:
bad
We received completely different car than ordered. Toyota instead of VW Passat. Info from rent a car company about some issue we received 3 hours before landing for both paid cars.
Staff rating:
good
Time to pick-up/drop-off:
excellent
Car rating:
bad
Would you recommend us:
yes
no
Eduardo Costa
Portugal
Portugal
04.05.2018
Service rating:
bad
Staff rating:
good
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
