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Customer reviews
Rating
94.4 %
from 23291 reviews from verified customers
Rewiews by nationality:
(10185)
(1811)
(1578)
(1549)
(481)
(466)
(403)
(344)
Latest reviews:
M***** Y******** K*****
Belgium
Belgium
14.08.2017
Service rating:
bad
It was not explained to us that Sofia airport drop-off desk is NOT actually at the Sofia airport but about 2km away, so we were lucky we had planned plenty of buffer time before our flight, or we would have missed it due to this lack of communication and having to drive to the airport, call customer service, etc, trying to figure out how to drop off the car.
Staff rating:
average
The rental agent refused to give us the car at 8:30, as online we have pointed 9:00 as the pick-up hour. The argument given was that they only start working at 9 and he is only there for another customer but cannot give us our car. This is the first time a car was denied to me because I managed to get out of arrival hall 30 min earlier...
It was not explained to us that Sofia airport drop-off desk is NOT actually at the Sofia airport but about 2km away, so we were lucky we had planned plenty of buffer time before our flight, or we would have missed it due to this lack of communication and having to drive to the airport, call customer service, etc, trying to figure out how to drop off the car.
Apart from that, a friendly service overall.
Time to pick-up/drop-off:
very bad
Car rating:
bad
The car was not powerful enough, so it makes it hard to feel safe in, especially when having to take over others on a one-lane road.
Would you recommend us:
yes
no
Maureen Lorraine Cilla
(1 booking)
France
08.08.2017
Service rating:
bad
Bad english
Too long to get the car
Far too long for drop off.
Staff rating:
bad
Time to pick-up/drop-off:
very bad
Car rating:
good
Would you recommend us:
yes
no
Joergen Just Andresen
(1 booking)
Denmark
05.08.2017
Service rating:
bad
I am normally very pleased with your service and have used you every year for the past 6-7 years. This time I rented wifi which seldom worked. I was told that I should have called you then you could have done something with the signal. If you often experience problems with wifi you should tell clients before hand that they can get it fixed. We just ended up not using the wifi.
I also got a call/mail from you that I had to have the car checked in the middle of the rental period. It would have been better if you had done it before the rental.
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Aleksandr Tokhtuev
(4-5 bookings)
Russia
03.08.2017
Service rating:
bad
Основная претензия к страховке. Данный сервис в компании "TOP rent-a-car" не работает.
Staff rating:
bad
Ужасно
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
S**** Y******* M*****
(1 booking)
Bulgaria
10.07.2017
Service rating:
bad
Неприятен инцидент при връщането на колата като ми беше заявено че колата е трябвало да се върне в 11 сутринта тъй като това било по-договор . Има нещо много съмнително най-малкото казано в начина по-който се третира връщането на колата . Денят за връщане да колата е пълен платен ден и като такъв закъснение на колта би трябвало да се отчита само ако колата е върната след като е изтекъл този ден т.е след 24:00 - като е разбираемо ако се налга да се плати за обслужване извън работно време ( долколото си спомням 20 евро) . Изискването да се върне колата в някакъв обявен час в рамките на платеният ден би трявало да е само укзателно и ако не се спази стига да е в рамките на платеният ден -не би трябало да се наказва нито пък колта да се освождава за следваща резервация . В моят случай независимо че колата е платена за целият ден - ( деня на връщане ) е била резервирана ???? - какво излиза - аз плащам за целият ден и някой друг клиент плаща също - това е най-малкото съмнително . Колата е платена и е в разположение на клиента за целият ден до 24.00 _ плюс евентуална такса за облсужване извън работно време . Ако има други правила те трябва да са обявени с голями букви при запазване на колата така че клиента да си направи сметка че ако е сложил ранен час за връщане и не върне колата независимо че е платил този ден ще плаща отново !!!!!! съгласно някъви измислени правила .
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
bad
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте,
Благодарим Ви за оставения отзив!
Според договора за наем часовете на отдаване и връщане на автомобила се уточняват предварително и трябва да се спазват и от двете страни. Промяната може да бъде направена след потвърждение от страна на Наемодателя. Във Вашия случай, след получаване на потвърждение от нас, сте използвали автомобила колкото Ви е било необходимо в рамките на наетия период.
С уважение,
Екипа на Top Rent A Car!
Rebecca Gleaves
(1 booking)
England
19.06.2017
Service rating:
bad
We were told there would be a member of staff waiting for us at the airport but there wasn't. We waited 30mins and called, the member of staff on the phone sounded surprised that we were already there even though the flight number & arrival time was provided at the point of booking. On drop off of the vehicle the member of staff told us, "big problem" because the petrol tank was not 100% full; we knew this as we filled up approx 50km prior to Sofia; we did not think this would be a problem as the terms and conditions of rental state a flat fee for any litre of petrol that needed to be put in, why say that if you force people to the petrol station anyway? Potentially this could delay you for your flight. When we filled the car up it was 10BGN - a substantial inconvenience for such a small amount - wasted 30 minutes.
Staff rating:
average
Time to pick-up/drop-off:
very bad
Car rating:
average
Would you recommend us:
yes
no
Sally Gulliver
England
England
09.05.2017
Service rating:
bad
BEWARE OF THIS COMPANY - We hired a car from them without the additional insurance as they explained I would only be liable if I had an accident and it was my fault. However when I returned the car there was a couple of small scratches (which I may have missed when checking the car). The lady representative was so rude and certainly needs a lesson in customer service. They charged me £300 for the so called damage and I was told if I wanted to complain to email them which I did a week ago with no response. In the past I have used this company with no problems but their policy seems to have changed as they have grown. If you do use them make sure you have extra insurance!!!!!
Top Rent A Car:
Dear Ms. Gulliver,
According to our Rental terms, you must inform us about the accident/scratch/ damage of the vehicle in 24 hours after you noticed it, provide us a Police Report and you liability will be reduced up to the amount of the security deposit.
If you did not inform us about them, liability is up to the amount of damages.
Best regards,
Top Rent A Car team
Ejim Mark
England
England
09.02.2017
Service rating:
bad
This is the worst car service in the sense that they seek ways to keep your security deposit knowing you can't stay in bulgaria to argue your case. I would never recommend anyone from a civilized country to rent from them. Stick to real car rental companies that are not shady
Top Rent A Car:
Dear Mr. Mark,
Please, pay attention that we do not "keep" your security deposit.
Please, be informed that according to the rental contract, which you have signed, art. 23 p. 7 the Renter is not allowed to pass the borders of Bulgaria without an explicit authorization to do so in an independent power of attorney. In contravention the Renter pays a compensation in the amount of 300 euro.
We were informed, that you have visited Macedonia and Kosovo with our car.
You did not inform us when you have made the reservation, that you would like to go abroad, that is reason you`ve been charged for.
Best regards,
Алексей
England
England
03.01.2016
Service rating:
bad
Не доволен. Брал в аэропорту Бургаса с 18 по 28.12.15. Не, получили и сдали нормально. Все быстро, вежливо и аккуратно.
Но сама машина полное г.вно. При бронировании спросили, не хочу ли за дополнительные деньги, жалкие полтора евро, взять машину "класса Шкода Рапид?" Надо понимать, что это совсем новая модель, и Шкода это Шкода, я на них 10 лет откатался, вот и раскатал губу. Согласился. Запросили доп. денег за зимнюю резину, да я и не против был, мне же в Банско нужно было. А вот самое интересное началось при получении, оказалось, что Рапид, это седан, и поэтому получите Шеви Авео седан, с эргономикой табуретки. Формально зимняя резина - это куски гуано, с остаточным протектором от 2 до 4 мм, трещинами и дисбалансом. Жаль не могу приложить фотографии. И за нее взяли по 3.6 евро за день...... Пару дней мучился, т.к тянуло вправо, проверил давление, переднее левое 3.0, правое 1.5 Атм...(нормальный такой сервис). Есть подозрение, что амортизаторы уже умерли своей смертью. На неровностях в повороте заднюю ось постоянно переставляло. Панели салона скрипят так, что музыку не слышно. Пришлось визитками все стыки торпеды "прокладывать".... Да, и кстати, хотя бы иногда НАДО менять щетки стеклоочистителей, они имеют свойство изнашиваться. Ну а в остальном, все просто прекрасно. Машина 2012 г.в. Декларируемый пробег на момент получения был 51950, сдал на 53383. Расход по серпантинам и автомагистрали 6.5-7.0 л. Скоростной режим старался не нарушать, везде понатыкали камер, буквально в каждой деревне.
Top Rent A Car:
Здравствуйте Алексей,
Благодарим Вас что Вы сообщили Ваши впечатления, ето очень важно для нас!
Приносим наши искреннье сожеленья что мы не выполнили Ваши ожидания и серьезно обратим внимание на этот случай, потому что мнение наших клиентом самое важно!
Мы сделаем все чтобы следуищий раз удовлетворить все Ваши высокие стандарты!
Пожалуйста свяжитесь с нас на етом адресе: customer.service [at] toprentacar.bg чтоб прислать нам более подробную информацию, для расследования этого дела.
Команда Топ Рент а Кар
Sarah
England
England
19.09.2013
Service rating:
bad
A decent car at a good price. Shame the radio didnt work. We travelled all around Bulgaria with no music! Good service on arrival. Bit of a lengthy wait to hand car back and was told that we had brought it back "very dirty". It had a few crumbs from the childrens journey to the airport which could be brushed away. We were warned that next time we would be charged! Have never been threatened with this in all my years of renting cars whilst on holiday!
