Customer reviews

Rating

94.3 % from 22236 reviews from verified customers

Rewiews by nationality:

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Latest reviews:

Robin David Gray (4-5 bookings)

England

23.01.2018

Service rating:

bad

Waited over 1 hour for collection from terminal despite 2 phone calls to office...............Then had to walk from terminal 1 to car collection point. Not happy at all and no satisfactory explanation from office staff. After walking to collection office the courtesy bus sat in the compound ................! NOT GOOD SERVICE !!!! Normally I get good service....................! Be good to hear from Top Rent what went wrong ? Regards Robin

Staff rating:

bad

Time to pick-up/drop-off:

average

Car rating:

good

Would you recommend us:

yes no

Nikolay Ivelinov Petrov

England

11.01.2018

Service rating:

bad

Обслужването беше окей , но колата беше далеч от добре , доста често използвам вашите услуги и винаги съм бил доволен от колите , но този път останах разочарован , чекът на колата светеше още като я взех , задните свдалки бяха мръсни , наподобяваше все едно нещо беше разлято върху тях , при скорост 150км в час волана почваше да трака , надявам се при следващата кола,която ще наема да не се сблъсквам с подобни проблеми

Staff rating:

good

Time to pick-up/drop-off:

excellent

Car rating:

very bad

Would you recommend us:

yes no

Top Rent A Car:

Уважаеми г-н Иванов, Благодарим Ви за обратната връзка. Вашите забележки са предадени към техническия ни отдел и са отстранени. Моля, имайте предвид, че максимално допустимата скорост съгласно ЗДП в България е 140 км/ч. Винаги можете да разчитате на нас за бъдещи резервации. С най-добри пожелания, Екипът на Top Rent A Car

A****** T******* H***** R******* (1 booking)

Netherlands

30.12.2017

Service rating:

bad

Way too many administration for picking up te car. It took almost an hour!!!

Staff rating:

good

Friendly, does his jon correct.
Friendly, does his job correct. Minus: called me that the car woild be picked up in 30 minutes, but came after more than 1 hour

Time to pick-up/drop-off:

average

Car rating:

good

For a country with mountains and hills this car is absolutely too slow and without enough power. In case of overtaking slow traffic this van be a serious hazard.

Would you recommend us:

yes no

Elaine Kay Smith

England

24.11.2017

Service rating:

bad

Long wait to collect the car at the airport.

Staff rating:

good

Time to pick-up/drop-off:

average

Car rating:

good

Would you recommend us:

yes no

Oren Naftali

Israel

14.10.2017

Service rating:

bad

baby chair is very old and poor condition

Staff rating:

excellent

good service man
good service man

Time to pick-up/drop-off:

bad

Car rating:

excellent

excellent car

Would you recommend us:

yes no

Anthony Brian Plumb (1 booking)

England

07.09.2017

Service rating:

bad

When I dropped of the car near sofia airport I was told I had to pay 20euro because I was early i.e it was before the 1 day rental expired at 11:00hrs that day. I had to catch a plane at 09;00hrs. Nobody explained this very weird rule to me until I got to sofia and I was told if i didn't pay 20 euro my deposit of 150 euro would be withheld? I rent cars in other countries all the time including Bulgaria but have never come across such a stupid rule, hence will not hire from top car again.

Staff rating:

average

All OK but nobody told me I would have to pay 20euro if I dropped it off (early) before 11:00hrs the next day??? I had to catch plane so unable to do that. I have used car rental in at least 6 other countries and have never been ripped off like that before
All OK but nobody told me I would have to pay 20euro if I dropped it off (early) before 11:00hrs the next day??? I had to catch plane so unable to do that. I have used car rental in at least 6 other countries and have never been ripped off like that before.

Time to pick-up/drop-off:

average

Car rating:

good

Very good and economical

Would you recommend us:

yes no

Alexander Kupershtein (1 booking)

Israel

23.08.2017

Service rating:

bad

я с женой и двумя детьми ждал вашего представителя который должен был нас встретить в аэропорту больше чем полтора часа , никто не приехал за нами . за ето время я 2 раза звонил в ваш оффис и мне говорили что через 5 минут за нами приедут . потом через окно аэропорта я увидел вашу машину которая уежала ... мне пришлось бежать за ней и просить взять нас тоже , когда мы приехали в ваш оффисе и я попросил понять почему нас забыли в аэропорту мне ответили : "sorry" и все . я думаю что для уважаюшей себя фирмы как минимум могли предложить минимальную компинсацию за мое потеряное время ( если я на 2 часа опаздал бы с возвратом машиныя заплатил бы за день аренды )

Staff rating:

average

был не терпилив и осталось чуство что от меня хотят быстрей избавится ,
быстро все оформил и отвез в аеропорт

Time to pick-up/drop-off:

average

Car rating:

excellent

машина снаружи не была помыта ,

Would you recommend us:

yes no

M***** Y******** K*****

Belgium

14.08.2017

Service rating:

bad

It was not explained to us that Sofia airport drop-off desk is NOT actually at the Sofia airport but about 2km away, so we were lucky we had planned plenty of buffer time before our flight, or we would have missed it due to this lack of communication and having to drive to the airport, call customer service, etc, trying to figure out how to drop off the car.

Staff rating:

average

The rental agent refused to give us the car at 8:30, as online we have pointed 9:00 as the pick-up hour. The argument given was that they only start working at 9 and he is only there for another customer but cannot give us our car. This is the first time a car was denied to me because I managed to get out of arrival hall 30 min earlier... It was not explained to us that Sofia airport drop-off desk is NOT actually at the Sofia airport but about 2km away, so we were lucky we had planned plenty of buffer time before our flight, or we would have missed it due to this lack of communication and having to drive to the airport, call customer service, etc, trying to figure out how to drop off the car. Apart from that, a friendly service overall.

Time to pick-up/drop-off:

very bad

Car rating:

bad

The car was not powerful enough, so it makes it hard to feel safe in, especially when having to take over others on a one-lane road.

Would you recommend us:

yes no

Maureen Lorraine Cilla (1 booking)

France

08.08.2017

Service rating:

bad

Bad english Too long to get the car Far too long for drop off.

Staff rating:

bad

Time to pick-up/drop-off:

very bad

Car rating:

good

Would you recommend us:

yes no

Joergen Just Andresen (1 booking)

Denmark

05.08.2017

Service rating:

bad

I am normally very pleased with your service and have used you every year for the past 6-7 years. This time I rented wifi which seldom worked. I was told that I should have called you then you could have done something with the signal. If you often experience problems with wifi you should tell clients before hand that they can get it fixed. We just ended up not using the wifi. I also got a call/mail from you that I had to have the car checked in the middle of the rental period. It would have been better if you had done it before the rental.

Staff rating:

average

Time to pick-up/drop-off:

good

Car rating:

good

Would you recommend us:

yes no

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