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Customer reviews
Rating
94.3 %
from 22236 reviews from verified customers
Rewiews by nationality:
(9595)
(1755)
(1543)
(1489)
(465)
(436)
(390)
(315)
Latest reviews:
P**** A********** G*****
Bulgaria
Bulgaria
12.12.2018
Service rating:
bad
Без коментар
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
A***** A*******
(1 booking)
Italy
26.09.2018
Service rating:
bad
Agreed a pick @ terminal 1 when the car was at T2. I paid for the full insurance coverage and when I returned the car, because of a very little scratch found on the bumber ( back side) i was told that i should call police or them and return a lind of protocol police (?) what kind of police paper You may give back if you find it like it is in the morning after parking without car near to You?
Staff rating:
bad
I guess he has not enough knowledge
Time to pick-up/drop-off:
good
Car rating:
bad
Would you recommend us:
yes
no
Boyan Iliev Mitov
England
England
24.09.2018
Service rating:
bad
docoments for the crossborder hasant bean made , evan i sand my datails 2-3 weeks earley
Staff rating:
good
Time to pick-up/drop-off:
average
Car rating:
excellent
the price goo up evry year
Would you recommend us:
yes
no
M******** G******
Israel
Israel
20.09.2018
Service rating:
bad
I accidentally arrived on foot to the old station outside the terminal and asked to be taken back to the terminal and they did not agree. So I had to walk back to the terminal and it took me a long time
Staff rating:
excellent
The service I received from Ilia is excellent
Self Service
Self Service
Time to pick-up/drop-off:
average
Car rating:
average
This car is not so comfortable for 4 adults
Would you recommend us:
yes
no
Alex Godoy Perez
Spain
Spain
11.09.2018
Service rating:
bad
Staff rating:
bad
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Ali Mohammad Hadavi
United States
United States
07.08.2018
Service rating:
bad
few employees, klots of customers, long waiting. car had problem, filled it up when returning, and up and up and up and up and up. yes five times i filled it up in 30 minutes, still the
gas gauge showed not full. that was about 28 euros.
they asked fr all gas receipts to check if there is a problem with that. But i doubt, if they ever return my money, when they find a problem with the car.
the few scratched\s a bush caused the car damage, cost me 145 euros. i my opinion, it was nearly double the actual cost of repair.
if you want, I can tell you more.
thank you
Staff rating:
average
Time to pick-up/drop-off:
very bad
Car rating:
good
Would you recommend us:
yes
no
Egor Spivakovskiy
Russia
Russia
04.08.2018
Service rating:
bad
1) Невежливое отношение ваших сотрудников
2) Долгое ожидание при получении и млачи машины
В следующий раз воспользуюсь услугой сетевого международного оператора.
Staff rating:
bad
Time to pick-up/drop-off:
very bad
Car rating:
good
Would you recommend us:
yes
no
Andrew Robert Lindsay
(1 booking)
England
29.07.2018
Service rating:
bad
This is the third time we have used Toprentalcar have had no problems before now ,we had a flat tyre I phoned toprentalcar who stated get it fixed and we will refund the charge as u have full cover,we found a tyre shop I had the tyre fixed at a charge of 20 Lev obtained a bill ,when I returned the car toprentalcar thay refused to pay ,saying thay could charge me 100 lev so I was lucky wil not rent from this company again
Staff rating:
average
Great pick up very good service can not fault,Lyuben very helpfully with advice on how to get to Sinemorets very good all round.This is the
Kristin was the most unhelpfull person I have every met ,I got the tyre fixed for 20 lev ,all he kept saying was I can charge you 100 lev,the full cover seems to be not worth the extra money shall use a better company next time
Kristin was the most unhelpfull person I have every met ,I got the tyre fixed for 20 lev ,all he kept saying was I can charge you 100 lev,the full cover seems to be not worth the extra money shall use a better company next time
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Thijs Risselada
Netherlands
Netherlands
24.07.2018
Service rating:
bad
We have noticed there have been more cases like ours: clients getting full insurance yet you making them pay for damages anyway, because they did not notice it and/or report it to you.
This might be a company rule under Bulgarian law, but it shows poor customer service to not inform people about this, but hold them responsible nontheless. Stanimir
Staff rating:
average
We have noticed there have been more cases like ours: clients getting full insurance yet you making them pay for damages anyway, because they did not notice it and/or report it to you.
This might be a company rule under Bulgarian law, but it shows poor customer service to not inform people about this, but hold them responsible nontheless.
Stanimir should have told us:
"Contact the company in all cases of suspected damage", instead of "Call us when you have an accident". Then, we could have tried to notice the damage and report it. But this way, it caused a lot of confusion and unnecessary problems. We hope you will improve this in the future.
Dmitro tried to help us, even though the rules he had to work with are unclear and unfair.
Dmitro tried to help us, even though the rules he had to work with are unclear and unfair.
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Jason Ruffell
(2-3 bookings)
England
03.06.2018
Service rating:
bad
We booked wifi at the time of booking which was on the 21/01/18. We booked this as our daughter would be in the middle of revising for her exams at school so knew that she would need internet access. Upon arrival and getting the car I was advised that there was no internet devices available as they were all out. I advised that I had pre-booked one and was told that they are subject to availability. This seems strange that as you have had my booking since 21st January you could not have one available. The car also did not have a full tank of petrol and we were told that it was marked on the form but that the tank was full and it was a glitch on the fuel gauge that was common on the Citroens. This was not the case as when I filled up the car it fuel gauge clearly showed full. I filled the car up twice, once when leaving Bansko for the journey back to Sofia and then a short distance from the airport to return the car. On both of these occasions the fuel gauge showed a full tank so there was no glitch with the gauge, the tank was not full. I had to spend the first day of our holiday sorting out internet due to the one that I had booked not being available. I have now got a internet solution in place that I can rely on so I would also like to cancel the wifi internet from my upcoming bookings as it is not required. I have clicked no to recommending your service to a friend based on this rental alone. I have rented in the past and not experienced any issues which is why I have already made bookings in the future, hopefully these will not be like this one.
Staff rating:
good
Viktor was friendly and polite.
Polite, professional and friendly. Speedy service. Thanks.
Polite, professional and friendly. Speedy service. Thanks.
Time to pick-up/drop-off:
good
Car rating:
good
The aircon in the car was poor.
Would you recommend us:
yes
no
