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Customer reviews
Rating
94.3 %
from 22236 reviews from verified customers
Rewiews by nationality:
(9595)
(1755)
(1543)
(1489)
(465)
(436)
(390)
(315)
Latest reviews:
Bilyana Kalcheva Petrova
(4-5 bookings)
Bulgaria
02.05.2023
Service rating:
bad
Колата бе неочаквано малка, а малката батерия беше допълнително неудобство.
Staff rating:
excellent
Time to pick-up/drop-off:
good
Car rating:
bad
Добре е да обясните, че едните коли са с по-малки бетерии и пробега им е 200км, а другите са с по-големи и нямат нужда от толкова често зареждане
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте г-жо Петрова,
Благодарим за Вашето ревю.
За да помогнем на нашите клиенти да изберат най-подходящия автомобил за тяхното пътуване, на нашия сайт в раздел "автопарк" имаме подробна информация за всичките автомобили, с подробно описание на техническите характеристики, включващи капацитета на батерията, максимален пробег и други.
Вие сте наш редовен клиент и ще се радваме да Ви видим отново, а колегите ни от резервационения отдел с удоволствие ще Ви асистират, да изберете най-добрия автомобил за бъдещ наем.
Пожелаваме Ви хубав и усмихнат ден! 
Evgenii Gromtsev
(over 6 bookings)
Bulgaria
26.04.2023
Service rating:
bad
This is not the first time I have used your company. I booked the car ten days in advance. The car was supposed to be with a navigator. However, when I came to get it, I was told that the booked car can not issue and made a replacement car. They gave me a car of the same class, but without a navigator. When I realized that the navigator in the car does not work, I came to your office two hours later. On that day, there was only one Nikolet working and I waited to ask a question for half an hour. I asked Nicoleta to give me a navigator or change the car, but she could not help me. For me it is strange not to get the requested car with an early reservation, you gave the impression of a large company with established business processes and a large fleet of cars. I indicated that I would recommend your services to friends, as the last three times were great. This rental has disappointed me and I hope you sort out the situation and set things right. And I would like to be informed in advance of a replacement car.
Staff rating:
good
When I turned the car in, the employee didn't say hello.
He's very friendly
He's very friendly
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Gromcev,
Thank You for Your feedback!
We are sorry to hear that not all aspects of the rent went as you planned.
We apologize for the inconvenience caused. Thank you for your signal, we will conduct a thorough review and make sure that situations like this do not happen again.
Your reviews help us improve the quality of our services day-by-day.
We hope to see you again as our customer and wish you a successful day!
David Zaruba
(over 6 bookings)
Czech Republic
10.04.2023
Service rating:
bad
Me and my friends use Top rent a car regularly. We are satisfied. Until today. Charging a late return fee (by 1 hour) is ok. I get it. OK. But charging a fee for missing fuel in the tank? Unacceptable! Fuel refilled 3 km before the airport. A full tank!!! When I took over the car, 10, 15 liters of fuel were missing. This is quite common. I didn't deal. I don't care. I am a regular client. But I'll deal with it next time. And the question - that either I will be charged a fee for returning the car late, or for not refueling - unacceptable. I'm sorry to write a negative review today, but I'm really upset. I believe that today was an exception and I will be able to continue to recommend Top rent car.
Staff rating:
average
No comment
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Zaruba,
Thank You for Your feedback.
As we may see from Your booking, You were only charged for the late return, there was no charge for missing fuel.
Please, contact us on customer.service@toprentacar.bg. We would like to look into this further but need some more information.
Thank You in advance.
Top rent a car
Zlatina Stoianova Petkova
(over 6 bookings)
Bulgaria
09.04.2023
Service rating:
bad
Препоръка. При спукана гума както се случи при мен човек остава висящ във въздуха. Бях с възрастен болен човек и се наложи да се моля на непознати хора по улицата да ми помогнат.Моля да вземете отношение по случая и да помислите за оптимиране на договорните отношения в такива случаи. Служителите ви дори не знаеха тел на пътна помощ нито пък се погрижиха да организират нещо. .Намирам условията в договора абсолютно неприемливи за клиента. Не всеки може да смени гума. Да не говорим, че има и хора със здравословни проблеми, които не позволяват вдигане на повече от 5 кг. Крика беше пародия. И най опитния шофьор не би се справил с него.Същевременно благодаря на персонала при приемане и предаване на колата за професионализма и прекрасното отношение към клиентите.
Staff rating:
excellent
ок
ок
ок
Time to pick-up/drop-off:
excellent
Car rating:
good
ок
Would you recommend us:
yes
no
Adrian Howard Chubb
(over 6 bookings)
United Kingdom
08.04.2023
Service rating:
bad
The Hyundai car I rented was fundamentally dangerous when I took the car. After 15 minutes I got a warning of underinflation in a/some tyre. The car was bouncing about and I thought the suspension was not right. I checked the tyre pressures and three of the four tyres were inflated to four times the recommended tyre pressure. The fourth tyre was slightly under the recommended level. I took the car to a tyre centre in Samovodene, near Gorna Oryohvitsa where they reduced the tyre pressures to the recommended levels and repaired the puncture to the fourth tyre. After that the car handled normally and the suspension issue was not evident. This is the first time I have had a problem with a Toprentacar hire after probably ten previous hires.
Staff rating:
good
She did note my concerns about the state of the car when I hired it
Time to pick-up/drop-off:
good
Car rating:
very bad
The tyre pressure issue made me concerned about the checks prehire as someone signed for the technical checks. My previous experience with Toprentacar has been positive
Would you recommend us:
yes
no
T***** B******* B*******
(1 booking)
Germany
07.04.2023
Service rating:
bad
Чакаме обаждане от сутринта
Нямаше 24 ч гише, не можахме да предадем лично колата и нямаше shuttle от терминал 2 до 1 днес
Staff rating:
bad
Time to pick-up/drop-off:
bad
Car rating:
good
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте г-н Бишов,
Благодарим за Вашето ревю.
Винаги молим нашите клиенти да ни уведомяват предварително за точния час на вземане и връщане на автомобила за да избегнем недоразумения и нашите колеги да обслужат всеки навреме. Съжаляваме, че сте попаднали в неприятна ситуация при връщане на колата.
Моля да ни предоставите допълнителна информация по случая на имейл customer.service@toprentacar.bg. След проверка ще се свържем с Вас. Благодарим Ви!
G***** H****** H******
(over 6 bookings)
Bulgaria
06.04.2023
Service rating:
bad
Staff rating:
bad
Time to pick-up/drop-off:
good
Car rating:
bad
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте г-н Христов,
Моля да ни предоставите допълнителна информация по случая на имейл customer.service@toprentacar.bg. След проверка ще се свържем с Вас.
Благодарим Ви! 
Shahar Zahi Friedman
(2-3 bookings)
Israel
06.04.2023
Service rating:
bad
Guys who work in the parking lot are very rude to customers.
Also asking for ridiculous requests like whashing the car before you return it
Will not use this car rental.again and not recommend to anyone
Staff rating:
average
See my comment above. 0 rate at customer service
Time to pick-up/drop-off:
good
Car rating:
good
Tyres in very bad condition.
2021 car model usually car rental is up to 8 months car
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Friedman,
Thank You for your review.
We are very sorry to hear that you were unsatisfied with your rental. Thank you for the signal, we will check our staff, as the quality of customer service is very important to us.
As for the car, when booking a car on our website you may see all the technical specifications, including the year the car was manufactured and choose a model 2023 year of production.
The car you rented - VW Touareg, has excellent specifications, is equipped with a lot of extras which place it among the leaders from the premium car class.
Our technical department always thoroughly checks all cars before and after each rental, as Your safety and comfort is our top priority.
We always recommend our customers to contact us immediately if they encounter a technical problem so that we can fix it in a short time and our customers can enjoy their trip.
We look forward to having you back as our customer and hope to be able to reclaim your goodwill in future.
We wish you a successful day!
Y*** S******* D*****
(1 booking)
Israel
16.03.2023
Service rating:
bad
Staff rating:
bad
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mrs. Dukler,
I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.
Holger Schulze
(over 6 bookings)
Germany
14.03.2023
Service rating:
bad
Staff rating:
average
Time to pick-up/drop-off:
average
Car rating:
bad
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Schulze,
I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. 
