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Customer reviews
Rating
94.3 %
from 22236 reviews from verified customers
Rewiews by nationality:
(9595)
(1755)
(1543)
(1489)
(465)
(436)
(390)
(315)
Latest reviews:
Sergey Fedorov
(over 6 bookings)
Bulgaria
01.05.2024
Service rating:
bad
Be careful - staff fraud
rent for 9 days cost 130 euros and when returning the car I paid 50 euros for cleaning the interior - the receptionist said that there were greasy stains on the back seat (although this is not obvious, it was rain at that time and I did not see different from the rain stains).
But the employee who accepted the car said that he found stains (I was waiting in the office at that time).
I used the car very carefully.
I know 100 percent that I did not use the back seat during the rental period and I understand that the staff is dishonest.
Therefore, I advise everybody to take photos of all sides of the car, outside and inside.
When you have a deposit at the time of return and the workers will return (or want to detain if you refuse claims). Especially when you don’t have time for proceedings and it’s raining heavily.
I have a bad impression
Staff rating:
bad
??
Time to pick-up/drop-off:
excellent
Car rating:
average
Would you recommend us:
yes
no
D**** L*******
(4-5 bookings)
Greece
28.04.2024
Service rating:
bad
Staff rating:
excellent
Top
Top
Top
Time to pick-up/drop-off:
excellent
Car rating:
average
Would you recommend us:
yes
no
G**** Y******** D*******
(over 6 bookings)
Bulgaria
07.04.2024
Service rating:
bad
Staff rating:
good
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
T******* A******* S********
(over 6 bookings)
Bulgaria
07.04.2024
Service rating:
bad
За съжаление оценката ни клони към най- лошата възможна.
Колата по наша оценка бе технически неизправна или доработвана, в резултат на което бе трудна за управление и имахме ситуация, в резултат на която, при други обстоятелства, можехме да загинем. Надявахме се на замяна на автомобила, която не бе направена.
Колата имаше освен доработваните педали и два скрити дефекта- пропаднала шофьорска врата и нефункционираща система за почистване на задното стъкло.
Ние сме дългогодишни Ваши наематели с досегашни превъзходни впечатления. Разочарованието ни е голямо.
С поздрав- Т. Стоянов
Staff rating:
average
Автомобила освен горепосоченото имаше и " отворен" технически преглед, които бордната система регистрираше, но не бе забелязан от Вашият служител. Вратата на шофьора и системата за почистване на задното стъкло също.
При вземането на автомобила ни беше препоръчана TOPPROTECTION, която направихме, но тя нищо не ни помогна, когато констатирахме проблема с педалите.
Бих искал да не давам тази оценка, защото в 05:00 часа на Лъчезар се струпаха пет автомобила за връщане едновременно. Един служител- пет коли! И в момента, когато всички заедно се струпаха, той пък вече имаше клиент, за получаване на кола!!- пълна бъркотия. Възникна конфликт между клиентите, защото всеки се притесняваше за това, да не си изпусне самолета. Момчето намери някакъв компромисен изход. Обективно погледнато неговата оценка би била " отличен", а на организацията от фирмата- " най- лоша".
Бих искал да не давам тази оценка, защото в 05:00 часа на Лъчезар се струпаха пет автомобила за връщане едновременно. Един служител- пет коли! И в момента, когато всички заедно се струпаха, той пък вече имаше клиент, за получаване на кола!!- пълна бъркотия. Възникна конфликт между клиентите, защото всеки се притесняваше за това, да не си изпусне самолета. Момчето намери някакъв компромисен изход. Обективно погледнато неговата оценка би била " отличен", а на организацията от фирмата- " най- лоша".
Time to pick-up/drop-off:
good
Car rating:
very bad
Would you recommend us:
yes
no
Ilias Mavropoulos
(4-5 bookings)
Greece
06.04.2024
Service rating:
bad
When I asked for the rent price is was told its 80.4 euros per day. Once I paid and took the contract I realized that the rent price is 44.4 euros but I was charged an extra 36 euros for "Top Protection" without the employee asking me if I wanted this option or not.
Staff rating:
bad
When I asked for the rent price is was told its 80.4 euros per day. Once I paid and took the contract I realized that the rent price is 44.4 euros but I was charged an extra 36 euros for "Top Protection" without the employee asking me if I wanted this option or not.
I explained the problem I had with the pick up employee and I asked if we could correct the extra 36 euros fee for the second rental period (9/4/2024), for which i had already paid. Unfortunately either he didn't understand what I was saying or it was not possible. Both employees were kind but the pick up employee should be more careful.
I explained the problem I had with the pick up employee and I asked if we could correct the extra 36 euros fee for the second rental period (9/4/2024), for which i had already paid. Unfortunately either he didn't understand what I was saying or it was not possible. Both employees were kind but the pick up employee should be more careful.
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Alexander Hanin
(over 6 bookings)
Israel
27.03.2024
Service rating:
bad
здравейте, когато получих колата, ми таксуваха сумата, без да защитават сумата на предплащането, а когато по време на връщането казах за това, ми казаха, че това е данък за получаване на колата през нощта. Вече 9 пъти съм наемал кола от тази компания и това не се е случвало досега. жалко.
Staff rating:
bad
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Momchil Ivanov Zahariev
(4-5 bookings)
Bulgaria
24.03.2024
Service rating:
bad
Дългогодишен клиент бях на вашата компания но днес ми се подиграха отвратително въпреки с усмивка!
Не предполагах че и вашата компания пада толкова ниско за сравнително дребна сума но уви не се различавате явно едни от други.
При интерес ще ви разясня какво имам в впредвид . Мисля че днес загубихте един верен клиент. Жалко и дребнаво…….
Staff rating:
average
ф
ще мина да си взема другите 3 таза но с друга кола( компания) под наем!
ще мина да си взема другите 3 таза но с друга кола( компания) под наем!
Time to pick-up/drop-off:
good
Car rating:
excellent
ф
Would you recommend us:
yes
no
D**** G**** B********
(1 booking)
United States
16.01.2024
Service rating:
bad
Staff was hardly there and didn't explain things well.
Staff rating:
bad
Didn't give clear instructions. No one showed us to the car.
Never saw him. The desk was closed in the middle of the day and we hadn't been given any drop off instructions.
Never saw him. The desk was closed in the middle of the day and we hadn't been given any drop off instructions.
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Bendixsen,
Thank You for Your feedback!
If for any reason you have experienced unfriendly behavior from the staff or have not been treated properly, please email us on customer.service@toprentacar.bg and include your reservation number so we can assist you. Our customer's comfort and professional service is very important to us and your comments help us to improve the quality of services every day.
Thank you in advance for your assistance!
We hope, that this inconvenience did not influence Your trip negatively and You could still enjoy Your vacation with our brand new vehicle.
We wish You to have a successful day and hope to see You again in future.
Kind regards,
Top rent a car 
David Dror
(2-3 bookings)
Israel
12.01.2024
Service rating:
bad
The order I made was for a class of car, I didn't plan to get an electric car
And even if I do get an electric vehicle - it should have a charge of 300 km, not 100 km with difficulty
It made us stop on each side of the drive for at least 40 minutes to charge the car, it was just a nightmare!!
Staff rating:
bad
We asked him to change our vehicles to normal vehicles, not electric ones
Unfortunately he did not agree
The representative received us in an unpleasant manner
The representative received us in an unpleasant manner
Time to pick-up/drop-off:
good
Car rating:
very bad
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Dror, We are sorry to hear about inconvenience you experienced during your recent car rental through our website. We understand that the electric vehicle provided did not meet your expectations in terms of range, causing disruptions in your journey. We would like to confirm that our website provides detailed information about each vehicle, including specifications such as the electric vehicle's range. We encourage our customers to review this information carefully before finalizing their reservation to ensure that the chosen vehicle aligns with their specific needs and preferences. In situations like yours, where a customer encounters unexpected issues with the rented vehicle, we encourage immediate communication with our customer support team. Unfortunately, providing assistance at 1:30 at night poses significant logistical challenges, as our operations primarily revolve around reservations made in advance during regular business hours.
If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact our customer support team.. We are here to assist you and ensure your future rental experiences meet your expectations.
Best regards, Top rent a car
O***** O******* S******
(4-5 bookings)
Bulgaria
19.12.2023
Service rating:
bad
надменно и неуважително и на двамата служители, разо4арован съм от отношението и няма да наемам от вас коли пове4е.
Staff rating:
bad
надменно и неуважително и на двамата служители, разо4арован съм от отношението и няма да наемам от вас коли пове4е.
надменно и неуважително и на двамата служители, разо4арован съм от отношението и няма да наемам от вас коли пове4е.
надменно и неуважително и на двамата служители, разо4арован съм от отношението и няма да наемам от вас коли пове4е.
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Top Rent A Car:
Уважаеми г-н Стоилов,
Благодарим Ви за обратната връзка и за подадения сигнал! Като лоялен клиент, Вие знаете, че ситуацията, която описвате, не съответства на високия стандарт на обслужването, към който винаги се стремим. Ще направим обстойна проверка по вашия случай. Вече предадохме цялата информация на отдел "Качество и контрол" и ще бъдат взети сериозни мерки. Надяваме се, че тази ситуация не повлия негативно на вашето пътуване и сте успели да се насладите на пътешествието си с нашата нова кола. Съжаляваме за причиненото неудобство и ще се радваме да ви видим отново. Пожелаваме Ви хубав ден!
Top rent a car 
