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Customer reviews
Rating
94.3 %
from 22236 reviews from verified customers
Rewiews by nationality:
(9595)
(1755)
(1543)
(1489)
(465)
(436)
(390)
(315)
Latest reviews:
Reyhan Osman
(1 booking)
Bulgaria
09.06.2024
Service rating:
bad
Hello
The car was booked with pick up and returning point Sofia Airport. In reality it is not from Sofia Airport, they pick you by van (shuttle bus) and drive you to the rental company’s office. You don’t know how far and how long is it. They inform you about shuttle bus (not more info) after you make your booking. You have to count it like 30-40 min process, my pick up was approximately 1 hour ( including driving and waiting on the queue) . Returning of the car and lift to the airport was shorter.
General service is good, the car was exactly what I book, except car returning rules and extra charge for early returning of the car.
The reason of they charge me extra 24 euros is I return the car 07:00 o’clock instead of 10:00 o’clock (3 hours earlier from end of my booking time) wich is reasonable , of course no one will wait till last minutes of the booking period. I made my booking on a toprentacar’s partner web page, there is not shown they will charge you extra if you return the car earlier than your booking period. I have booked cars many times and with non of them I had such a problem, always was possible to return the car in any time of the booking period. Interesting case and company rules they have in toprentacar .
Just count 24 euros plus on your booking if you will rent a car from them and be ready to use more time to pick up and return back the car.
Drive safe
Staff rating:
average
Time to pick-up/drop-off:
bad
Car rating:
good
Car is good for that class cars
Would you recommend us:
yes
no
Radoslav Asenov Velkov
(4-5 bookings)
Bulgaria
08.06.2024
Service rating:
bad
Poniakoga se nalaga chovek da zakasniava dali ste e zadrastvane ili nechto drugo ne bi triabvalo da ima i drugi taksi naprimer taksata za zakasnenie s polovin chas tova ne mi haresa . Ste bade po dobre ako ni se otdade vazmojnost pone edin chas za zakasnenie koito da ne se taksuva . Zastoto kogato as varnah kolata posledniat pat predi 2 godini ja varnach pone 3 ili 5 dni po ranno ne polichih nikakva ostapka . Tova ne mi haresa samo v zialata situazia .
As triabva6e da tragna ot Varna za Sofia i tova s malko bebe . Popitah po telefona dali moga da varna kolata v Varna zastoto iskahme s saprugata si da otletim ot Varna za Sofia triabvache da zaplatia 160 € ekstra . Tova mnogo ni zatrudni i triabvache da karam do Sofia pochti 7 chasa za da izbegna tova dopalnitelno pla6tane . Sled kato i v Varna ima sachtat firma .
Tova beche mnogo goliamo neudobstvo kam klienta i to s malko bebe na 1 godina .
Staff rating:
excellent
dobro i barzo obslujvane
vra6taneto stana mnogo barzo mn dobro povedenie i otzevchiv
vra6taneto stana mnogo barzo mn dobro povedenie i otzevchiv
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Katja Berlee
(1 booking)
Netherlands
04.06.2024
Service rating:
bad
I booked through ryan air, i paid for insurrance as well. arriving at Sofia, your agent said that he did not accept an insurrance from an outside company and i had to pay again. Meaning I have paid twice. I am afraid i am ripped off.
Booking : 763431495
How can you solve this?
Ragards Katja
Staff rating:
average
not friendly at all and very slow
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Anton Simeonov Atanasov
(over 6 bookings)
Bulgaria
03.06.2024
Service rating:
bad
Staff rating:
very bad
Time to pick-up/drop-off:
bad
Car rating:
excellent
Would you recommend us:
yes
no
Justin A Sasso
(1 booking)
United States
24.05.2024
Service rating:
bad
Why did they get charged for dropping off a car?
Staff rating:
bad
Ok
Was charged to drop off a car
Was charged to drop off a car
Time to pick-up/drop-off:
good
Car rating:
average
Fuck them
Would you recommend us:
yes
no
Shadi Mohammed Mahmoud Mashal
(over 6 bookings)
Bulgaria
23.05.2024
Service rating:
bad
Im Golden customer and I only use top rent car in bulgaria. 2 days ago I called to extend my rental and call center said I cannot because it is booked though I went online and found many cars and actually booked a similar one. So had to drive today to head office 30 minutes to return the car and take a similar one. That was bad.
When I wanted to return the car today the guy on the return said there is scratch on the trim and wanted to charge me 900 euros and then charged me 450 euros. It is my right to take the old one if that is the case but he said cars are very busy and we cannot stop them to change the rim.
When I wanted to take the new car they said my ID is expired I explained that the new one is being printed but I had to go 1 hour to hotel to bring my passport and come back. I wasted half of a day on all of this just to get nearly same car as the one I had and pay more than 450 euros for a scratch on the trim.
Staff rating:
average
Very good and friendly and explains everything in english very well. The only challenge was the printer was not working and had to wait long for it to be fixed. Everything else was very good.
Not very friendly. Made me pay around 500 euros because of a scratch on the trim and said they will change to new one. I want the old trim so I can sell it please
Not very friendly. Made me pay around 500 euros because of a scratch on the trim and said they will change to new one. I want the old trim so I can sell it please
Time to pick-up/drop-off:
very bad
Car rating:
average
Would you recommend us:
yes
no
E***** P****
(4-5 bookings)
Israel
22.05.2024
Service rating:
bad
Всё очень долго...
Staff rating:
bad
Долго
При возврате машины шёл дождь и работники не хотели принимать машину , ждали проверку машины около часа. Водитель который должен был нас вернуть в аэропорт кричал , ругался и не хотел брать людей в дождь....
При возврате машины шёл дождь и работники не хотели принимать машину , ждали проверку машины около часа. Водитель который должен был нас вернуть в аэропорт кричал , ругался и не хотел брать людей в дождь....
Time to pick-up/drop-off:
bad
Car rating:
excellent
Машины не плохие
Would you recommend us:
yes
no
Jarmo Erkki Olavi Piironen
(2-3 bookings)
Finland
21.05.2024
Service rating:
bad
When picking up the car, there were nobody in the office. When called to company, then they started to arrange somebody to come to deliver the car. And, I called already 1,5 hours before the agreed picking-up time to the company to tell, that I'm nearby ready to pick-up the car. So, I got the car about 1 hour later, than it was agreed to be delivered. Also the drop-off personnel were late from the agreed time.
Staff rating:
bad
Friendly person, but came late to deliver the car. Maybe he has not been informed by company early enough, to come to the office.
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Rita Mari E Gonzalez De Prada
(1 booking)
Spain
20.05.2024
Service rating:
bad
Staff rating:
very bad
Too slow, unfriendly and difficult to understand because of his poor use of spoken English language.
This employee spent a lot of time scrutinizing the vehicle in search for damages. The result was that he found what he called many damages, of which I was able to see only one scratch, located beneath the doors at the left side of the car. The other supposed damages at the front and rear parts of the bodywork and at a tyre, according to the employee, were neither visible nor shown to us by him. The whole process took a lot of time and we had to leave before completion of the report by the employee in order not to loose our flight. The employee told us that he would retain the 2,400 Bulgarian leva deposit until completion of the report and damage costs evaluation, which he said, would be sent to us by email on that very same evening. Instead, 631.54 leva were charged to our warranty credit card on 18/05/2024 but no report of damages, budget or invoice/receipt have been received by either myself or the credit card holder. In order to present the corresponding claim before our insurance company, I CLAIM FOR AN URGENT SUBMISSION TO ME OF THE DAMAGE REPORT AND THE INVOICE/RECEIPT OF THE CHARGES WE HAVE BEEN MADE.
This employee spent a lot of time scrutinizing the vehicle in search for damages. The result was that he found what he called many damages, of which I was able to see only one scratch, located beneath the doors at the left side of the car. The other supposed damages at the front and rear parts of the bodywork and at a tyre, according to the employee, were neither visible nor shown to us by him. The whole process took a lot of time and we had to leave before completion of the report by the employee in order not to loose our flight. The employee told us that he would retain the 2,400 Bulgarian leva deposit until completion of the report and damage costs evaluation, which he said, would be sent to us by email on that very same evening. Instead, 631.54 leva were charged to our warranty credit card on 18/05/2024 but no report of damages, budget or invoice/receipt have been received by either myself or the credit card holder. In order to present the corresponding claim before our insurance company, I CLAIM FOR AN URGENT SUBMISSION TO ME OF THE DAMAGE REPORT AND THE INVOICE/RECEIPT OF THE CHARGES WE HAVE BEEN MADE.
Time to pick-up/drop-off:
bad
Car rating:
good
Would you recommend us:
yes
no
C******** G****** P*****
(1 booking)
Bulgaria
10.05.2024
Service rating:
bad
Good collection process and very helpful staff in Sofia. But terrible drop off and unfair taxation.
Staff rating:
bad
Kris was very helpful in explaining the process and rules of renting the vehicle.
This Aleks guy was nowhere to be found. Stayed there for 30min looking for him. In the end I just dropped the keys and docs behind the computer on the stand in the airport. I also believe I was taxed £30 extra for “difference in petrol”. That is the price of almost a full tank - the car was given back with roughly 92% petrol remaining!
This Aleks guy was nowhere to be found. Stayed there for 30min looking for him. In the end I just dropped the keys and docs behind the computer on the stand in the airport. I also believe I was taxed £30 extra for “difference in petrol”. That is the price of almost a full tank - the car was given back with roughly 92% petrol remaining!
Time to pick-up/drop-off:
average
Car rating:
average
Would you recommend us:
yes
no
