Customer reviews

I want to formally express my dissatisfaction with my recent rental experience and I want to explain the reasons behind my complaint. First of all, when the vehicle was handed over to me, I was told that it was normal for the fuel indicator not to show a full tank because the car allegedly had a problem with the fuel level sensor (the float). I was informed that, despite the indicator not showing full, the tank was actually completely full. However, during my rental I refueled the vehicle several times, and each time the fuel indicator clearly reached the maximum level. This demonstrates that the explanation provided about the sensor malfunction was incorrect and false. Furthermore, I returned the vehicle with a completely full tank, as clearly shown in the photos that were taken at the time of return and that are also included in your final report. For this reason, I feel somewhat misled regarding the fuel level at the moment the car was delivered to me. The vehicle was not provided with a full tank, while I returned it fully refueled, which means that at least around 10 liters of fuel were missing when I first received it. Secondly, at the time of return I was asked to pay €100 as a fee for missing stickers. Even assuming that these plastic stickers were missing and that someone may have removed them while the car was parked on the street, it is unreasonable to consider such items as integral parts of the vehicle. Their commercial value is approximately €1–2 each, and charging €100 for them is, in my opinion, completely disproportionate and unreasonable. Although they may be mentioned in the contract, which I will check with my legal consultants, they are objectively accessories rather than functional components of the vehicle. I travel extensively for work across many European and non-European countries and regularly rent vehicles. I have never encountered such treatment in any rental company before. At this point, the matter is no longer simply about the money but about the principle involved. For this reason, I formally request the full refund of the €120 deposit that I paid. Additionally, another very negative aspect of my experience concerns the payment methods. Nowhere was it clearly stated that American Express credit cards were not accepted. At the moment of vehicle pickup, I was informed that because I did not have a Visa or Mastercard credit card, I was required to purchase the Top Protection coverage. I was told that Visa and Mastercard debit cards and American Express credit cards were not accepted for the deposit, leaving me no alternative but to purchase the Top Protection package. This situation is quite confusing, especially considering that those same cards were accepted for other payments. As a result, I was effectively forced to purchase an expensive insurance package that I neither needed nor ended up using. Paradoxically, this very costly Top Protection does not even cover the alleged €2 plastic stickers that are now being charged. I am prepared to pursue this matter through all available channels if necessary, and I am not referring only to reviews. However, I remain genuinely open to resolving the situation collaboratively and amicably with you. My colleagues and I in Bulgaria frequently use your services, and for this reason I believe it would be in everyone’s best interest to find a fair and reasonable solution to this situation. I look forward to your response and to a prompt resolution of this matter. Kind regards, Francesco Piemontese

At least he was kind to call me a taxi like I asked him.

Всичко протече добре при наемането на автомобила. Много любезни и отзивчиви служители. Би било по-добре, ако има допълнителни служители през ноща, тъй като наемането отне около 1час и 30 минути, което е доста... По време на наема получихме повреда на предна лява гума, като съдействието от страна на Топ рент беше превъзходно, веднага намериха сервиз, поръчаха гумата и на следващия ден я сменихме за 15 минутки, може да се разчита 24/7. Редовен клиент съм и съм много доволен от компанията.

Отзивчив, любезен и коректен. Добро обслужване.
Отзивчив, любезен, коректен. Бързо и лесно обслужване.

Добър и надежден автомобил, приятен, комфортен, удобен за пътуване, но доста използван и амортизиран. Колата беше на 92200 км, което е много за автомобил под наем, имаше доста петна по тапицерията в резултат на използването. Цялостно съм много доволен от Топ рент а кар, бих препоръчал услугата и бих ги избрал отново. Поздрави.

Много любезен персонал при наемане, благодаря.
Много любезен персонал при връщане, благодаря.

Много добър и икономичен автомобил.

...i just gave my recomandation some time ago,... so what to say now,.... professional procedere,... i use cars by toprentcar regulary... exactly what i'm waiting for ...,

He is a calm and professionell coworker, ...by my point of view,.... so he suits well to the Image by toprentcar
He is a calm and professionell coworker, ...by my point of view,.... so he suits well to the Image by toprentcar

recomandation !! seriously company

Самый лучший 👌