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Customer reviews
Rating
94.7 %
from 2521 reviews from verified customers
Rewiews by nationality:
(9700)
(1770)
(1544)
(1506)
(468)
(442)
(394)
(319)
Latest reviews:
Christian Linus Mickael Vihma
(1 booking)
Sweden
23.08.2023
Service rating:
bad
We booked a car for Sunny Beach, as we received the confirmation we noticed that it said Sunny Day and we immediately notified the company through email and did not hear back until the same day we were supposed to get the car delivered. That´s when they discovered the mistake and claimed that the car was 1,5 hours away but we asked them to just deliver that car while we waited. We were told they would send a different car from Bourgas but it would take 1,5 hours to clean it and prepare it for us which we agreed to. !,5 hours later the car arrived but it was not cleaned nor inside or outside and it was not serviced. aircondition not working properly and caused 2 of our children to get carsick due to the heat.
Staff rating:
average
Asked for information she was not legally authorized to ask for and would not give us the car unless we did everything she asked for. I was the only driver but she requested my wifes driverslicens and passport, she wrote down our debitcardnumber on a document instead for keeping. It took 2,5 hours to fill out all the documents, go over the car and all the damages and she finally claimed we had no insurance even though we bought top insurance.
Professional and helpful, polite and nice.
Professional and helpful, polite and nice.
Time to pick-up/drop-off:
average
Car rating:
bad
The car was not cleaned and was dirty both inside and outside, needed service (the service lamp indicated) no washerfluid and indicated we needed fill up "Add Blue" before we had used up 25% of the diesel in the tank.
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Vihma,
Thank you for taking the time to leave your feedback about our services.
We would like to clarify an important nuance regarding your rental.
You have booked your car on the website of our partner.
Under these circumstances, our company may act only an intermediary. Unfortunately, we did not receive information about the change of location either from you or from our partner until the date on which we were supposed to deliver the car to you. And when this information was finally sent to us, time for reaction was very short, so we delivered the car to you from another city to meet your needs.
We understand your dissatisfaction, in addition we would like to ask you to directly contact the company through which you placed your order to resolve this situation, and we, for our part, will be happy to provide you with the necessary help and assistance, since the satisfaction and comfort of our customers is a priority for us.
We remain at your disposal for any questions by email: customer.service@toprentacar.bg.
Kind regards,
Top rent a car 
Valentin Petrov Dolapchiev
(over 6 bookings)
Bulgaria
19.08.2023
Service rating:
bad
Услугата крие твърде голям риск за клиента .
Staff rating:
good
Супер обслужване .
Добро обслужване .
Добро обслужване .
Time to pick-up/drop-off:
excellent
Car rating:
average
Трудно ще ми бъде след последната резервация .Не бих препоръчал .
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте г-н Долапчиев,
Благодарим за Вашия отзив.
Съжаляваме, че останахте разочарован от наема си.
Като наш дългогодишен клиент Вие знаете, че ние в Top rent a car много държим на коректно отношение и професионално обслужване.
Бихме искали да разберем повече за Вашия опит, това ще ни помогне да подобрим качеството на предоставените услуги.
Молим да ни предоставите допълнителна информация по случая на имейл: customer.service@toprentacar.bg.
Предварително благодарим!
С Уважение,
Top rent a car
Zlatina Stoianova Petkova
(over 6 bookings)
Bulgaria
09.04.2023
Service rating:
bad
Препоръка. При спукана гума както се случи при мен човек остава висящ във въздуха. Бях с възрастен болен човек и се наложи да се моля на непознати хора по улицата да ми помогнат.Моля да вземете отношение по случая и да помислите за оптимиране на договорните отношения в такива случаи. Служителите ви дори не знаеха тел на пътна помощ нито пък се погрижиха да организират нещо. .Намирам условията в договора абсолютно неприемливи за клиента. Не всеки може да смени гума. Да не говорим, че има и хора със здравословни проблеми, които не позволяват вдигане на повече от 5 кг. Крика беше пародия. И най опитния шофьор не би се справил с него.Същевременно благодаря на персонала при приемане и предаване на колата за професионализма и прекрасното отношение към клиентите.
Staff rating:
excellent
ок
ок
ок
Time to pick-up/drop-off:
excellent
Car rating:
good
ок
Would you recommend us:
yes
no
Paul David Crawford
(4-5 bookings)
United Kingdom
08.01.2023
Service rating:
bad
First of all we arrived ready to collect our rental car. Filled out forms and showed my license. Then was told we had to get insurance for the car. I explained I had already paid for full insurance when I had booked the car back in 24.09.2022. Car Group: Hyundai I20 or similar Booking Reference Number: 669535774.
Nickolay got very agitated and insisted we were not covered if we had an accident saying it would be difficult to claim if we did have an accident. By this time we had a long line of people behind us. We were made to feel that we would not be able to have the car without taking out further insurance. This cost us another £106.27 which we did not budget for and affected our holiday plans. Other people in the line heard this and said that was unfair. Another person said this happens every time you book on the wizzair portal, you should use top rent car website. Maybe this should be made more clear to customers. I will be going to the Ombudsman about this.
Staff rating:
very bad
Time to pick-up/drop-off:
average
Car rating:
bad
Would you recommend us:
yes
no
Alexander Chekanin
(over 6 bookings)
Russia
16.12.2022
Service rating:
bad
Мне был выдан автомобиль с крайне прокуренным салоном.
На следующий день когда я попросил заменить мне автомобиль из за запаха в салоне, Получил отказ. Нет аналогичных автомобилей. единственно что сделали это помыли салон и побрызгали дезодорантом. спустя несколько часов запах вернулся. Пропахли все вещи. управление таким автомобилем доставило отвращение и мне как водителю и моей семье как пассажирам. Считаю что предоставлять автомобиль , "премиум" класса в таком виде не допустимо!
Staff rating:
average
Time to pick-up/drop-off:
excellent
Car rating:
bad
Would you recommend us:
yes
no
Mykhailo Fedorko
(2-3 bookings)
Ukraine
12.12.2022
Service rating:
bad
The third-party liability insurance missed upon return, although I did not lose anything, but they still charged me a fine of 80 euros. Perhaps the employee, when taking the car, forgot to give me the missing document.
Staff rating:
bad
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
M****** D********
(over 6 bookings)
Poland
29.10.2022
Service rating:
bad
the car was not washed on delivery. there were a lot of flies on the front hood and bumper. crumbs on the seat. I always got my car washed and this time it didn't.
Staff rating:
average
very long waiting time. waited 70 minutes to pick up the car. 8 people in line and one person serves only. I didn't even hear the word I'm sorry.
the car was not washed on delivery. there were a lot of flies on the front hood and bumper. crumbs on the seat. I always got my car washed and this time it didn't.
fast, efficient, no problems
fast, efficient, no problems
Time to pick-up/drop-off:
average
Car rating:
bad
the car was not washed on delivery. there were a lot of flies on the front hood and bumper. crumbs on the seat. I always got my car washed and this time it didn't.
Would you recommend us:
yes
no
P****** M****** H***************
(1 booking)
Bulgaria
10.07.2021
Service rating:
bad
I did schedule rent a car for 2 pm and they delivered my rental at 3 pm which was unexpected and of course I late for my plan. I did pay delivery as well.
Staff rating:
average
She was kind of rude, and not prepare well to explain how to operate looks like she was thinking I knew how to navigate GPS and all that. Maybe more info before I start driving will be better.
He was very friendly and helpful.
He was very friendly and helpful.
Time to pick-up/drop-off:
good
Car rating:
excellent
A little pricey for the service they offer.
Would you recommend us:
yes
no
Evgeniia Kharitonova
Russia
Russia
23.08.2019
Service rating:
bad
Сумма упоаченная мной по факту оказалась больше чем при бронировании авто. Дополнительное оборудование (GPS новигатор) заявленный как бесплатная опция, на деле был посчитан как платная опция, wi- fi роутер включённый при бронировании как платная услуга не предоставлен вовсе, оплата доставки машины включеная в стоимость при бронировании на месте была посчитала дополнительно. В итоге, заплатила больше, получила меньше чем оговаривалось при бронировании авто. При попытке решить вопросы сотрудники посылают решать вопросы с вашим партнёром, через которого осуществлялась бронирование. С каких пор несогласованность действий партнёров стали проблемой клиента??
Staff rating:
good
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
M***** J**** W*********
Germany
Germany
04.08.2019
Service rating:
bad
While Booking the car, at the pick-up and Ehen returning the car, i could not use my AmEx Card.
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
bad
Would you recommend us:
yes
no
