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Customer reviews
Rating
93.1 %
from 3775 reviews from verified customers
Rewiews by nationality:
(9601)
(1761)
(1543)
(1489)
(466)
(436)
(390)
(315)
Latest reviews:
G***** C*****
(1 booking)
Malta
07.03.2020
Service rating:
average
Car was ok but wifi key battery charge was only oh about an hour then switches off...replacement was offered only at 12:00pm which was not convenient for us since we go out early. When offered refund and accepted started to play around with words which i just stopped asking since i was useless and for few euros. But car was ok although service lamp kept flashing every now and then
Staff rating:
average
Time to pick-up/drop-off:
excellent
Car rating:
good
Would you recommend us:
yes
no
Teodor Tsenov Yanchev
(1 booking)
28.02.2020
Service rating:
average
Като цяло съм много доволен от обслужватето на целия персонал в офиса ви на Летище София.Което ме разочарова е некомпетентността на колегите ви от Варна и отказа ви да ми наппавите жест предоставяйки ми автомобила за още един месец на същата цена.След като го наемах в продължение на цяла зима и казах предварително че ще ми трябва и за месец март ми обявиха цена с близо 50% по-висока в последният момент.Преди изтичането на всеки месечен договор звънях да потвърдя че искам автомобила за още един месец и всеки път трябваше да се притеснявам да не е резервиран от някой друг поради факта че не съм предплатил за целия сезон и не можели да ми го запазят.Отгоре на всичко една компетентна ваша колежка от Варна ме стресира допълнително края на януари със следния парадокс.Видях че застраховката гражданската отговорност изтича 2 дена преди да ми завърши текущия договор за януари(не е моя работа да се притеснявам за това),и когато се обадих тя ми каза че те са ми дали автомобил със застраховка за текущия месец и ако искам да продължа за още 1 месец може да ми прати линка да заплатя ,а застраховката щели да ми я пуснат по куриер на мои разноски в Банско!И щял да се забани куриера може би 1 седмица.предложих и да отида до София и да ми сменят колата с друга която има застраховка...Не можело защото нямам резервиран друг....фактически трябваше да шофирам без да имам гражданска реално.Успях да говоря с друга колежка която ми помогна.Свърза се с колегите в София и момчетата ми разрешиха пробрема много бързо.Пак казвам много съм доволен от колегите ви в София,но някои от вашите операторки във Варна са много некомпетентни.Бих си помислил дали ви бих препоръчал защото ми объркахте много плановете в последният момент
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
good
Would you recommend us:
yes
no
Ioannis Patrikios
Greece
Greece
26.02.2020
Service rating:
average
I had a damage in the car that wasnt my fault. I just parked in the parking and found the car damaged. I pay the deposit and they wanted 80 euro more.
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
David Donald Wadst
(1 booking)
Sweden
19.01.2020
Service rating:
average
Staff rating:
good
Al guys at drop of seemed angry and rude
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Francisco Javier Suarez Lopez
(4-5 bookings)
05.11.2019
Service rating:
average
Dear sirs;
Thank you very much for your satisfaction survey;
I'll say that every thing was going perfect since I made and got the confirmed reservation since Thursday 31 till Monday Nov 4, including "Full Protection" insurance covered.
I even made a 1 day extension reservation, returning the car back on Tuesday 5.
Until here every thing was perfect mainly the good attention and kindness of all your staff. As always it have been in several others occasions that I used your car rental.
But when I came to the airport in November Tuesday 5 around 7.15 to return the car, problems began mainly due to a impolite Top rent employee attention as I explain following;
1) When I arrived to the Top rent Parking to leave the car, there was an employee of Top Rent a car, that in an rude way told me? What are you doing returning the car at this time? You should have a charge for to advance return as I had it forecasted for 15 hour. Told him that my plane leave earlier so have to return before.
2) He asked give him documents of the car as well my contract copy that finally didn't want to give me back.
3) He started to make a very intensive inspection of the car, one and other time, inside and outside , also in the baggage side of the car. It looked as a policeman inspection.
4) Finnally seems that he saw a small scratch in the right back corner of the car, that I never noticed and even don't know since when could it be there.
5) He said that this small scratch was not there before,? I don't know, when I took the car it was night and employee giving me the car at Parking didn't review it at all.
The case is that the impolite employee insisted that the scratched was not there and he was going to charge to me the scratch reparation even considering that I had a "Full Protection" Insurance included in my contract.
6) So in spite of all this he insisted that the scratch was my fault and as I didn't !!!say to the police about this scratch!!!! The insurance didn't cover it ?
But how can I say to the police about a small scratch that I didn't notice ? even if it was there before? So I said to the impolite employee that neither wanted give me his name, that I was absolutly disagreed with what he was pretending, first to charge me for advance return, and after for the scratch, and that I wouldn't accept any charge for these concepts.
7) Iam sure that "Top rent a car Company" as a brilliant Company that is, and my frequent regular customer condition, will take my arguments in consideration and avoid to make any charge more that what I have already paid for this last contract.
8) In fact, reviewing the Full Protection insurance conditions, says as Police claim requirement in cases of roads accidents, robbering, etc, but nothing about this requirement for an appeared scratch never noticed.
All my disappointed for the impolite employee.
Yours sincerely
Staff rating:
average
Very good attention, professional, decisive, and very kind.
Though I explain enough about this employee in my generals comments, I'd emphasize in his impolite attention since the moment that I arrived to the airport Top rent Parking, with forms as suspecting of customer for every thing, starting for my advanced return of the car. Never happen something so before.
Though I explain enough about this employee in my generals comments, I'd emphasize in his impolite attention since the moment that I arrived to the airport Top rent Parking, with forms as suspecting of customer for every thing, starting for my advanced return of the car. Never happen something so before.
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Ales Lakomy
(over 6 bookings)
Czech Republic
12.09.2019
Service rating:
average
I wanted in E-Mail with your colleagues Citroen C3, but I got Ford. It’s little minus for me. :(
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
average
Your commercial on window back is too big and driver then can’t see everything :( Better is without this commercial, if it goes in the future.
Would you recommend us:
yes
no
J***** M***** N*****
Finland
Finland
26.08.2019
Service rating:
average
Staff rating:
bad
Wasn’t this one ours agent , was a man and really very angry .
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Darren Paul Spencer
(1 booking)
23.08.2019
Service rating:
average
Every time We hire we seem to upset your staff. Collection was ok... drop off your staff were hungry and complain about us. We extended the rental after 7 days and the person who extended on the phone said ok but we must bring back the car between 12:00 - 13:00 because the car is for rental to another at 14:00. So we arrived in the time requested and the staff were annoyed because they wanted lunch and gave us bad attitude (not the first time we have bad attitude from staff). Ok, so I’m not a tourist where it is easy to give bad attitude and they never come back to Varna but we have a home here and make rentals regularly... please respect the customer, it is nicer for all. I’m sure these staff of shop not are starving ...!!!!
Staff rating:
average
Friendly guy - this time. Long walk to car.
Hungry and grumpy
Hungry and grumpy
Time to pick-up/drop-off:
good
Car rating:
average
Would you recommend us:
yes
no
Robert Kleiss
Netherlands
Netherlands
20.08.2019
Service rating:
average
Staff rating:
average
It tooks a very long time for all the paperwork.There were 2 scratches for i had to pay but i had full insurrance with easy terra according the local TOP man.So I had to pay and wait for email from TOP rent (until now i did not receive) so I can claim the money from them.This is much to complicated.Also my parking ticket disappeared so they want me to pay an extra 55 euro after becoming angry suddenly my parking ticket was "found".
Time to pick-up/drop-off:
average
Car rating:
excellent
Be carefull
Would you recommend us:
yes
no
S***** E**** L** P*** F*****
Switzerland
Switzerland
08.08.2019
Service rating:
average
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
