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Customer reviews
Rating
93.1 %
from 3775 reviews from verified customers
Rewiews by nationality:
(9601)
(1761)
(1543)
(1489)
(466)
(436)
(390)
(315)
Latest reviews:
P**** S****************
(1 booking)
Poland
04.08.2022
Service rating:
average
Engine is too weak
Staff rating:
excellent
Time to pick-up/drop-off:
good
Car rating:
average
Would you recommend us:
yes
no
A******* K******
(1 booking)
Finland
20.06.2022
Service rating:
average
Мы заплатили дополнительно за пересечение турецкой границы 80 евро, но через границу нас не пустили. Оказалось что надо иметь Болгарское ВНЖ или гражданство что бы пересекать границу на болгарских номерах. При иел. Разговоре Дарина оператор колл центра сказала что это наши проблемы. Вот такая забота о клиентах. Хотя сто процентов они владеют данной информацией, но жажда наживы важней. Поэтому аккуратней при заказе автомобиля в этой конторе. По поводу сотрудника который передавал машину, все ОК. Машина так же ОК. Осадок все равно остался
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Stanislav Nikolaev Kolev
(1 booking)
Canada
08.06.2022
Service rating:
average
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Robert Chambers
(1 booking)
Ireland
07.06.2022
Service rating:
average
When the dates were set for our rental period, either we or the agent made a mistake in the date of return of the car. We were leaving Bulgaria from Bourgas airport on June 4 so naturally wanted the car until that time. We never noticed that the date on the rental agreement was June 3. We were contacted by the call centre on June 4 asking about the return of the car. We explained and said we would pay the extra day but would leave the car back at an earlier time on June 4 to facilitate the next renter. However, when we returned the car we were charged a penalty of two days rental on top of the extra day for which we had agreed. When we queried this we were told that we would be refunded €10. This was a genuine mistake and we do not believe there should have been a penalty. We used your company in Bulgaria before but after this experience we would not be so quick to commit to your company.
Staff rating:
good
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Maria Emilova Marinova
(4-5 bookings)
Netherlands
08.05.2022
Service rating:
average
Абсолютно неразбиране на разликата в цената директно от TopRendaCar беше по-висока от тази в Booking. При което ми беше продадена и допълнителна, доста висока бих казала застраховка в послединят мемент на гишето при наемане на колата. Условията са неясни и за пореден път остава мнение за неясна и некоректна ценова политика спрямо клиента.
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте Г-жо Маринова,
Благодарим Ви за оставения отзив и за това, че ни насочвате към проблема, който сте срещнали във връзка с нашата ценова политика!
Бихме искали да Ви информираме, че застраховката, която сте сключили с нас не е задължителна, а препоръчителна. Тя може да бъде сключена както чрез нас, така и чрез партньорската резервационна система, през която сте направили резервацията. Моля, свържете се с нас на customer.service@toprentacar.bg за да разгледаме подробно случая.
Оставаме на разположение.
P***** W*****
(4-5 bookings)
Netherlands
14.01.2022
Service rating:
average
Good service with pick-up at given address. High rates for hiring from Rousse. Car was older and had quite some mileage (155k). Car was also very slow with 75 HP. In Bulgaria more HP is welcome! Would have expected better from Top Rent-A-Car.
Staff rating:
good
Quite some paper work and signatures. A simple reference to GT&C would suffice. Explanation was clear.
Quick and clear.
Quick and clear.
Time to pick-up/drop-off:
good
Car rating:
average
Space is big enough but too slow with 75HP
Would you recommend us:
yes
no
Top Rent A Car:
Dear Customer, Thank you for your feedback and opinion. We always strive to improve our service. The car that you had you rental with, is one of the few we do not guarantee year and model for. Most of the cars we offer are brand-new, year 2021/2022. You can check our new models we will offer this season on our web-site. We are sorry that you haven't had an entirely happy and pleasant experience with us. Hope you will use our services again and try brand-new cars with us. Top Rent A Car team 
Grozdanka Trifonova Dyankova
(over 6 bookings)
United States
14.09.2021
Service rating:
average
Zdraveite
Poluchavaneto na kolata beshe mnogo lek i barz experiace!
No vrshtanetona akolata NE beshe udovolstvie.
Iskam da podchertaya che sme platili za Palen insurance, koeto ne e malka suma za BG
Rentvame kola ne za parvi pat, obiknovenno letim sutin rano i ostaviame klucha v drop off box. Kakto obiknovenno parkirah kolata, niakakvo momche( kakto po kasno razbrah tova be Pavel) obikoli kolata malchalivo. Ninto se predstavi nito pozdravi ,nito obiasni.. palno malchanie...
S kufarite se "zamaknah" gore i ostavih klucha,no me varnaha obratno na nivo -4 da govoria s momcheto koeto tai ili inache premalcha fakta che toi otgovaia za osvobojdavane na depozita.
Barzaiki za polet , s bagai-ne e udovolsvie da se razkarvash nagore na dolu!
Kolata ya poluchih s mnojestvo draskotini i ujulvania koeto znachi che veshe e plateno te da se otraniat, i tova ne e moe problem.
Pavel nameri che ima nadraskan prag -koeto spored men beshe opisano v dokumentite pri poluchavane, no toi kaza che bilo ot drugata strana. Niamah vreme da ogrejdam nito na otivane nito na vrashte kolata. Saglasih se s nego che e vazmojno da e stanalo pri parkirane bez da sam zabeliaja i popalnih iziskanite ot nego docuemnti-podchertah che zatova sam platila za paleh insurance
MOETO PREDLOJENIE E da ulesnite uslugata za v badeshte
Molia OBUCHETE HORA VI DA OBSHTUVAT- "dobar den" NE e slojno za kazvane i prosto obiasnene kato" molia izchakaite da proveria kolata i osvaobodia depoozita " shte e ot goliam polza za barzashti patnici kato nas bez da se nalaga da tichame na gore na dolu predi polet.
2. Molia da badem osvobodeni ot dapalnitelna paper work pri uslovie che sme platili za palen insurance i nikakvo proishestvie ne e stanalo a i kolata veche e zastahovan predi tova i ot vas .
Blagodari predvaritelno!
G Dyankova
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Bo Trads Simonsen
(1 booking)
Denmark
15.08.2021
Service rating:
average
Staff rating:
good
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
T**** T****** P*******
(4-5 bookings)
United States
20.09.2020
Service rating:
average
Dont make the mistake to get a ticket at the parking booth when droping off the car at the airport. You have a card. The staff was rude telling I had to pay extra for the ticket, even though the card is present. I didn't mind paying, but why do I have to deal with the awful attitude of the attendant (Pavel), I have no idea!
Staff rating:
average
Very nice and friendly.
His attitude is awful. Not friendly at all. If you don't appreciate me as a customer, change your job. Dont make the mistake to get a ticket at the parking booth when droping off the car at the airport. You have a card. The staff was rude telling I had to pay extra for the ticket, even though the card is present. I didn't mind paying, but why do I have to deal with the awful attitude of the attendant (Pavel), I have no idea!
His attitude is awful. Not friendly at all. If you don't appreciate me as a customer, change your job. Dont make the mistake to get a ticket at the parking booth when droping off the car at the airport. You have a card. The staff was rude telling I had to pay extra for the ticket, even though the card is present. I didn't mind paying, but why do I have to deal with the awful attitude of the attendant (Pavel), I have no idea!
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Dont make the mistake to get a ticket at the parking booth when droping off the car at the airport. You have a card. The staff was rude telling I had to pay extra for the ticket, even though the card is present. I didn't mind paying, but why do I have to deal with the awful attitude of the attendant (Pavel), I have no idea!
Would you recommend us:
yes
no
J**** J******* C***** V******
Netherlands
Netherlands
08.07.2020
Service rating:
average
The car was good, the initial service was also good. It was however disapointing that we had to pay for a missing wheel cover, something we really did not loose or break, and which is definitly not our fault. The lady that took the car was not willing to listen really and forced us to pay 35 euro. I believe this is not reasonable and good behavior in this case. we are excellent drives and took excellent care of the car. the car was parked at the Barcelo royal beach hotel in the parking garage and very safe as well. I would want to ask my 35 euro back.We feel a bit scaammed.
Staff rating:
average
very good and nice person, good help
not listening to our story, totally inflexible, very slow in writing the documents I needed, I almost missed my flight because of this behavior. I understand she needs to do her job, but this was really not our fault, we did not make an damage at all.
not listening to our story, totally inflexible, very slow in writing the documents I needed, I almost missed my flight because of this behavior. I understand she needs to do her job, but this was really not our fault, we did not make an damage at all.
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
