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Customer reviews
Rating
94.3 %
from 22236 reviews from verified customers
Rewiews by nationality:
(9595)
(1755)
(1543)
(1489)
(465)
(436)
(390)
(315)
Latest reviews:
Radostina Uwagboe
(2-3 bookings)
Bulgaria
07.09.2023
Service rating:
bad
Ползването на колата и обслужването на служителите при вземане и връщане на колата бяха чудесни (както очаквахме), но - трябваше да вземем колата в 14:00 и бяхме при Вас в 13:45. Получихме колата си в 15:15. Необяснимо за нас никой не се поинтересува за колко часа е резервацията на всеки от чакащите - служителите обслужваха на принципа “който е застанал пръв на опашката”, а това зависеше от това как сме седнали в бусчето и кое бусче изчака още хора. Изключително много се напрегнахме от репликата на друг служител “не зависи от нас”. Това е неприемлива реплика и всички в заличката (поне 14 човека) бяхме страшно напрегнати. Сигурна съм, че има начин клиенти с предварително записан час да не чакат час и половина да вземат колата си.
Staff rating:
excellent
Time to pick-up/drop-off:
average
Car rating:
good
Карахме нова кола и возенето беше приятно. Датчикът за гориво и колко време можем да пътуваме ще с него не се актуализираше в реално време, а на около час може би. Усеща се кога колата сменя предавките.
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте г-жо Уагбое,
Благодарим за Вашето ревю.
Съжаляваме да чуем, че сте имали затруднения по време на Вашия наем. Ние в Top rent a car много държим на високото качество на обслужване и отзивите на нашите клиенти ни помагат в постигане на нашите цели. Благодарим Ви за подадения сигнал, задължително ще направим обстойна проверка по случая.
Надяваме се да Ви видим отново като наш клиент и Ви пожелаваме да имате страхотен ден!
С Уважение,
Top rent a car
Valeriya Draganova
(2-3 bookings)
Bulgaria
05.09.2023
Service rating:
bad
Staff rating:
bad
Bqh taksuvana dopulnitelno zashtoto sum se poqvila sled chasa na reservaciqta
Bqh taksuvana 450 euro za mnogo minimalna draskotina na lqva zadna djanta. Koqto dori si nqmam na ideq kak se e poluchila. Otnoshenieto kum men beshe ujasno . Nikakuv costumer service. Nikoga poveche ne bih polzvala vashit uslugi i ne bih gi preporuchala na nikoi.
Bqh taksuvana 450 euro za mnogo minimalna draskotina na lqva zadna djanta. Koqto dori si nqmam na ideq kak se e poluchila. Otnoshenieto kum men beshe ujasno . Nikakuv costumer service. Nikoga poveche ne bih polzvala vashit uslugi i ne bih gi preporuchala na nikoi.
Time to pick-up/drop-off:
excellent
Car rating:
good
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте г-жо Драганова,
Ние в Top rent a car много държим на високото качество на обслужване и отзивите на нашите клиенти ни помагат в постигане на нашите цели. Съжаляваме да чуем, че не останахте доволна от услугите ни. Всичките ни служители минават професионално обучение, преди да започнат работа, свързана с обслужването на клиентите и за нас е много важно да получаваме обратната връзка за работата им. Благодарим ви за подадения сигнал. Информацията, която предоставихте беше предадена на отдел Качество и Контрол и ще направим допълнителна проверка на тези служители.
Относно таксуването за щетата, трябва да ви уведомим, че преди всеки наем колегите ни извършват описването на съществуващи щети. При това никой не може да ви спре да огледате колата лично. Всеки автомобил има направени снимки преди и след всеки наем. По този начин ние можем да проверим, дали съответната щета е нова или стара. Ценоразписа с цените за таксуването можете да откриете на нашия уеб сайт и в договора Ви за наем.
Съжаляваме, че имахте непредвидени разходи. Разбираме, че това никога не е приятно, но имаме стриктни условия, към които се придържаме и очакваме клиентите ни също да ги спазват.
Оставаме на вашето разположение при възникнали въпроси по имейл: customer.service@toprentacar.bg
С Уважение,
Top rent a car 
V***** M****
(over 6 bookings)
Israel
01.09.2023
Service rating:
bad
Всегда был доволен компанией
Но в это раз был оштрафован на 60 евро за то что потерялся билет на стоянку (я не знал что билет обязателен)
Коробка передач не отрегулирована.
Staff rating:
good
Time to pick-up/drop-off:
good
Car rating:
average
Would you recommend us:
yes
no
Top Rent A Car:
Здравствуйте г-н Мокий,
Благодарим за Ваше ревью.
Как наш постоянный клиент Вы знаете, что мы никогда не таксуем неправомерно наших клиентов. При передаче автомобиля коллеги объяснили Вам, что необходимо обязательно при возврате авто передать нам ключи, документы и билет на парковку.
Мы надеемся, что данная ситуация не повлияло негативно на Ваше общее впечатление от аренды и надеемся увидеть Вас снова в числе наших клиентов.
Желаем Вам успешного дня!
С Уважением,
Top rent a car 
Jehonathan Sagi
(1 booking)
Israel
28.08.2023
Service rating:
bad
receipt of the car in sophia airport is bad!
first we had to wait out in the sun 35 degrees for more then 40 minutes.the shuttles can take 8 persons and on the plane were many many!shuttles were full in a minute.
i notified top car what flight we are coming and i suppose all the others did as well so the number of people should not have been a surprise.
2 the office in the parking lot is very small we were standing there another 30 minutes .very hot and full of people.
why does it takle more then an hour !
Staff rating:
average
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Sagi,
Thank You for Your feedback!
We are very sorry that you had to face certain inconveniences in the beginning of Your rent. It is correct that large number of customers arrived at the same time, despite the fact that many indicated different times when booking. Such situations are extremely rare and we are very sorry to have kept you waiting.
We hope that you will decide to use our services again and we will change your opinion about us.
We wish you to have a successful day!
Kind regards,
Top rent a car
Christian Linus Mickael Vihma
(1 booking)
Sweden
23.08.2023
Service rating:
bad
We booked a car for Sunny Beach, as we received the confirmation we noticed that it said Sunny Day and we immediately notified the company through email and did not hear back until the same day we were supposed to get the car delivered. That´s when they discovered the mistake and claimed that the car was 1,5 hours away but we asked them to just deliver that car while we waited. We were told they would send a different car from Bourgas but it would take 1,5 hours to clean it and prepare it for us which we agreed to. !,5 hours later the car arrived but it was not cleaned nor inside or outside and it was not serviced. aircondition not working properly and caused 2 of our children to get carsick due to the heat.
Staff rating:
average
Asked for information she was not legally authorized to ask for and would not give us the car unless we did everything she asked for. I was the only driver but she requested my wifes driverslicens and passport, she wrote down our debitcardnumber on a document instead for keeping. It took 2,5 hours to fill out all the documents, go over the car and all the damages and she finally claimed we had no insurance even though we bought top insurance.
Professional and helpful, polite and nice.
Professional and helpful, polite and nice.
Time to pick-up/drop-off:
average
Car rating:
bad
The car was not cleaned and was dirty both inside and outside, needed service (the service lamp indicated) no washerfluid and indicated we needed fill up "Add Blue" before we had used up 25% of the diesel in the tank.
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Vihma,
Thank you for taking the time to leave your feedback about our services.
We would like to clarify an important nuance regarding your rental.
You have booked your car on the website of our partner.
Under these circumstances, our company may act only an intermediary. Unfortunately, we did not receive information about the change of location either from you or from our partner until the date on which we were supposed to deliver the car to you. And when this information was finally sent to us, time for reaction was very short, so we delivered the car to you from another city to meet your needs.
We understand your dissatisfaction, in addition we would like to ask you to directly contact the company through which you placed your order to resolve this situation, and we, for our part, will be happy to provide you with the necessary help and assistance, since the satisfaction and comfort of our customers is a priority for us.
We remain at your disposal for any questions by email: customer.service@toprentacar.bg.
Kind regards,
Top rent a car
H**** B****
(over 6 bookings)
Germany
22.08.2023
Service rating:
bad
The location off-site is terrible and requires additional time. I don't think i will rent again as long as this location is used.
The car was late (we had to wait for it), it was not cleaned properly and the windschield wiper system was not functional because it did not spray water, even after I refilled it. Staff seemed overworked. Shuttle service was good. Considering the price I paid, the overall experience was bad.
Longest rental car drop-off ever, because only one person was there to do all the work and there were 3 parties before me.
Staff rating:
average
No empathy. Told me the car will be ready in 10 minutes max but it took more than 25 minutes.
Time to pick-up/drop-off:
very bad
Car rating:
average
Would you recommend us:
yes
no
Valentin Petrov Dolapchiev
(over 6 bookings)
Bulgaria
19.08.2023
Service rating:
bad
Услугата крие твърде голям риск за клиента .
Staff rating:
good
Супер обслужване .
Добро обслужване .
Добро обслужване .
Time to pick-up/drop-off:
excellent
Car rating:
average
Трудно ще ми бъде след последната резервация .Не бих препоръчал .
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте г-н Долапчиев,
Благодарим за Вашия отзив.
Съжаляваме, че останахте разочарован от наема си.
Като наш дългогодишен клиент Вие знаете, че ние в Top rent a car много държим на коректно отношение и професионално обслужване.
Бихме искали да разберем повече за Вашия опит, това ще ни помогне да подобрим качеството на предоставените услуги.
Молим да ни предоставите допълнителна информация по случая на имейл: customer.service@toprentacar.bg.
Предварително благодарим!
С Уважение,
Top rent a car
D**** H**** J*** P***** M******
(1 booking)
France
08.08.2023
Service rating:
bad
The website did not provide clear information about the car : we rented by mistake an electric car (this was not even written on the voucher !) with a range of max 200 km while we had indicated that we planned a 400+ km ride.
Car pick-up took more than 2 hours...
Staff rating:
average
Time to pick-up/drop-off:
bad
Car rating:
average
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mrs. Dulguerova,
Thank You for Your feedback.
We would like to confirm that all information about every car is clarified on our web-site. Each vehicle has it's own page with all technical specifications for the convenience of our customers.
We will be glad to see you again among our clients and wish you a successful day.
Kind regards,
Top rent a car
P******* A****** D** I*******
(1 booking)
Germany
07.08.2023
Service rating:
bad
Staff rating:
good
Time to pick-up/drop-off:
good
Car rating:
very bad
The electric car was almost brand new and technically OK. The problem was driving an electric only (no hybrid) car in a country with a very very low coverage of charging points made the trip almost a nightmare. Travelling with the fear of staying in the middle of nowhere withought energy and the frustration of mostly very slow charging points or not functioniong ones, coupled with sometimes weak internet coverage, will prevent me for years to come from using this actually politically correct and environmentally clean way of transport, at least in a place like Bulgaria. Hopefully the infrastructure in the country improves soon. The batteries of the cars will surely have more potency in the future, I am sure. A pioneer experience I would not like to repeat.
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Iovtchev,
Thank you for taking the time and leaving us this feedback.
We offer a big differentiation of vehicles in our car-fleet. We are sorry that this vehicle was not suitable for your purposes. Our reservation department operates 24/7 for the convenience of our customers and you may contact us by email or phone and our staff will be happy to suggest you the most suitable car for your next trip.
We remain at your disposal and looking forward to seeing you again.
Kind regards,
Top rent a car 
A****** I**** F*****
(4-5 bookings)
Switzerland
05.08.2023
Service rating:
bad
In the contract it was written: pick up and drop off at the Airport. Both was not possible. You have changed your agreements without informing your platform partners. The overall services are much worse than before. We rented three cars in a row and you had no flexibility and even less feeling for a good service for a random customer.
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
