Customer reviews

Rating

94.0 % from 14101 reviews from verified customers

Rewiews by nationality:

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Latest reviews:

Ian Paul Hands (2-3 bookings)

England

08.04.2018

Service rating:

bad

I have hired from you many times over the years, I prebooked a WIFI router, but when I picked up the car I was told one was not available, I then had to waste 1/2 day going into Sofia centre to get one. This inconvenience will mean I will need to look at hiring cars from a different company, as I usually arrive at sofia at night, so need a router straight away. I have a home in a rural part of Bulgaria, with no shops nearby. The car hire part was good as usual, with good staff.

Staff rating:

good

Didn.t know you had an office now in theairport and so wasted time looking for a rep on arrival
good fast transfer to terminal

Time to pick-up/drop-off:

good

Car rating:

excellent

Would you recommend us:

yes no

Top Rent A Car:

Dear Mr. Hands, Thank you for your feedback! Thank you for being our customer already 6 years and for your loyalty! We want to apologize about the inconvenience caused, we are really sorry about the time you wasted to search for a router. We want to assure you that it's not our practice, but exception. We hope to meet your requirements and expectations next time as we are always trying to serve our customers in better way! Kind Regards, Top Rent A Car

Ivan Stoimenov Ginov

Bulgaria

23.03.2018

Service rating:

bad

Staff rating:

average

Отношението на въпросния господин Симеон бе надменно и невъзпитано. Не отделяше изчерпателна информация и през цялото време парадираше колко бил зает и , че не съм бил единствен клиент.
Тодор бе бърз изряден и коректен. Информацията и услугата която получих от него бе задоволителна и на ниво

Time to pick-up/drop-off:

good

Car rating:

excellent

Would you recommend us:

yes no

Artin Agop Kaldzhiyan (4-5 bookings)

England

15.03.2018

Service rating:

bad

Twice booked cars with Top Rent a Car and each time no one was at the terminal to meet me. Second time was even worse as I wrote an email to booking department with dates and timings for landing on my flight in order to avoid further delays and still no one was there so I have to call twice the office and after 45 mins waiting I was picked by the company van. The driver wasn’t polite at all and none of the team members has given me apologies. I want to mention that on my return journey the overall experience was good due to the fact that the employee at the time provided an excellent service. Price wise is ok due to the lowest deposit!

Staff rating:

average

Istead of offering me water which is free anyway just show respect to customers by giving the apologies. Need training how to deal in certain situations! It’s called problem solving
Well done. Need promotion to drive the team!

Time to pick-up/drop-off:

average

Car rating:

good

Would you recommend us:

yes no

Top Rent A Car:

Dear Mr. Kaldzhiyan, Thank you for your feedback! We always try to provide fast and efficient services to our customers. We are sorry that you had to wait that extra time. We want to assure you that this is not our work style. Few days ago, we opened a new office at Terminal 1, soon we will have an office at Terminal 2 for our customer's convenience. We highly respect all of our customers and try to provide them with professional service. Some attitude different than that is not tolerate from our management and we will take all needed measures in order to deal with it. Please, accept our apologies. We hope to meet you again in the future in order improve your opinion about our service! Kind regards, Top Rent A car

Petrus Filippus Van Den Berg

Netherlands

03.03.2018

Service rating:

bad

We had to wait a long time for bus to pick us up. Then a long time before an agent turned up. Then the documentation took very long, due also to the computer wiping all details after which we everything had to be filled out again. Meanwhile the car was not warming up, so later had to be cleared from snow and the windows de-iced. We drove away more than two hours after arriving! Staff was very friendly though!

Staff rating:

good

Time to pick-up/drop-off:

average

Car rating:

good

Would you recommend us:

yes no

Robin David Gray (4-5 bookings)

England

23.01.2018

Service rating:

bad

Waited over 1 hour for collection from terminal despite 2 phone calls to office...............Then had to walk from terminal 1 to car collection point. Not happy at all and no satisfactory explanation from office staff. After walking to collection office the courtesy bus sat in the compound ................! NOT GOOD SERVICE !!!! Normally I get good service....................! Be good to hear from Top Rent what went wrong ? Regards Robin

Staff rating:

bad

Time to pick-up/drop-off:

average

Car rating:

good

Would you recommend us:

yes no

Nikolay Ivelinov Petrov

England

11.01.2018

Service rating:

bad

Обслужването беше окей , но колата беше далеч от добре , доста често използвам вашите услуги и винаги съм бил доволен от колите , но този път останах разочарован , чекът на колата светеше още като я взех , задните свдалки бяха мръсни , наподобяваше все едно нещо беше разлято върху тях , при скорост 150км в час волана почваше да трака , надявам се при следващата кола,която ще наема да не се сблъсквам с подобни проблеми

Staff rating:

good

Time to pick-up/drop-off:

excellent

Car rating:

very bad

Would you recommend us:

yes no

Top Rent A Car:

Уважаеми г-н Иванов, Благодарим Ви за обратната връзка. Вашите забележки са предадени към техническия ни отдел и са отстранени. Моля, имайте предвид, че максимално допустимата скорост съгласно ЗДП в България е 140 км/ч. Винаги можете да разчитате на нас за бъдещи резервации. С най-добри пожелания, Екипът на Top Rent A Car

Alexander Kupershtein (1 booking)

Israel

23.08.2017

Service rating:

bad

я с женой и двумя детьми ждал вашего представителя который должен был нас встретить в аэропорту больше чем полтора часа , никто не приехал за нами . за ето время я 2 раза звонил в ваш оффис и мне говорили что через 5 минут за нами приедут . потом через окно аэропорта я увидел вашу машину которая уежала ... мне пришлось бежать за ней и просить взять нас тоже , когда мы приехали в ваш оффисе и я попросил понять почему нас забыли в аэропорту мне ответили : "sorry" и все . я думаю что для уважаюшей себя фирмы как минимум могли предложить минимальную компинсацию за мое потеряное время ( если я на 2 часа опаздал бы с возвратом машиныя заплатил бы за день аренды )

Staff rating:

average

был не терпилив и осталось чуство что от меня хотят быстрей избавится ,
быстро все оформил и отвез в аеропорт

Time to pick-up/drop-off:

average

Car rating:

excellent

машина снаружи не была помыта ,

Would you recommend us:

yes no

Maureen Lorraine Cilla (1 booking)

France

08.08.2017

Service rating:

bad

Bad english Too long to get the car Far too long for drop off.

Staff rating:

bad

Time to pick-up/drop-off:

very bad

Car rating:

good

Would you recommend us:

yes no

S**** Y******* M***** (1 booking)

Bulgaria

10.07.2017

Service rating:

bad

Неприятен инцидент при връщането на колата като ми беше заявено че колата е трябвало да се върне в 11 сутринта тъй като това било по-договор . Има нещо много съмнително най-малкото казано в начина по-който се третира връщането на колата . Денят за връщане да колата е пълен платен ден и като такъв закъснение на колта би трябвало да се отчита само ако колата е върната след като е изтекъл този ден т.е след 24:00 - като е разбираемо ако се налга да се плати за обслужване извън работно време ( долколото си спомням 20 евро) . Изискването да се върне колата в някакъв обявен час в рамките на платеният ден би трявало да е само укзателно и ако не се спази стига да е в рамките на платеният ден -не би трябало да се наказва нито пък колта да се освождава за следваща резервация . В моят случай независимо че колата е платена за целият ден - ( деня на връщане ) е била резервирана ???? - какво излиза - аз плащам за целият ден и някой друг клиент плаща също - това е най-малкото съмнително . Колата е платена и е в разположение на клиента за целият ден до 24.00 _ плюс евентуална такса за облсужване извън работно време . Ако има други правила те трябва да са обявени с голями букви при запазване на колата така че клиента да си направи сметка че ако е сложил ранен час за връщане и не върне колата независимо че е платил този ден ще плаща отново !!!!!! съгласно някъви измислени правила .

Staff rating:

average

Time to pick-up/drop-off:

good

Car rating:

bad

Would you recommend us:

yes no

Top Rent A Car:

Здравейте, Благодарим Ви за оставения отзив! Според договора за наем часовете на отдаване и връщане на автомобила се уточняват предварително и трябва да се спазват и от двете страни. Промяната може да бъде направена след потвърждение от страна на Наемодателя. Във Вашия случай, след получаване на потвърждение от нас, сте използвали автомобила колкото Ви е било необходимо в рамките на наетия период. С уважение, Екипа на Top Rent A Car!

Rebecca Gleaves (1 booking)

England

19.06.2017

Service rating:

bad

We were told there would be a member of staff waiting for us at the airport but there wasn't. We waited 30mins and called, the member of staff on the phone sounded surprised that we were already there even though the flight number & arrival time was provided at the point of booking. On drop off of the vehicle the member of staff told us, "big problem" because the petrol tank was not 100% full; we knew this as we filled up approx 50km prior to Sofia; we did not think this would be a problem as the terms and conditions of rental state a flat fee for any litre of petrol that needed to be put in, why say that if you force people to the petrol station anyway? Potentially this could delay you for your flight. When we filled the car up it was 10BGN - a substantial inconvenience for such a small amount - wasted 30 minutes.

Staff rating:

average

Time to pick-up/drop-off:

very bad

Car rating:

average

Would you recommend us:

yes no

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