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Customer reviews
Rating
94.3 %
from 22259 reviews from verified customers
Rewiews by nationality:
(9604)
(1761)
(1543)
(1489)
(467)
(436)
(391)
(315)
Latest reviews:
Marina Ivanova Paspalska
(over 6 bookings)
Bulgaria
27.04.2022
Service rating:
good
So!
The people, the human part. Always top notch!
The guys are nice and explain all.
But this new STUPID rule of the 80% charge of the car…really?
This is THE BEST WAY, to lose customers.
And you will. No doubt.
Might not be today but you will.
Management screwed badly and will make the others pay for their ignorance.
There are not many charging station in Sofia, you might think otherwise but it is a sad reality.
Around the airport even less.
So…WTF a customer has to do?
I had to read a car and stop somewhere on the highway to charge 100% (the car suggest 80% for optimal duration of YOUR battery) and come to the airport.
Are you nuts?
Staff rating:
good
We rent a lot from you guys but was the first time with Hristo.
Super nice, with very good knowledge of the rules and explained all.
Nice fella. Sorry that we were a bit harsh about the 80% new charging rule. Wasn’t your fault man!
Nice fella. Sorry that we were a bit harsh about the 80% new charging rule. Wasn’t your fault man!
Time to pick-up/drop-off:
excellent
Car rating:
average
The car is AWESOME!
We rent it 4 times and now think if we want to kee it that way or change company.
The new rules of leaving the car with 80% charge is pure BS.
But the car is super!
Would you recommend us:
yes
no
Top Rent A Car:
Dear Marina, Thank you very much for your detailed feedback. We are very glad to hear, that you liked the electric VW ID.3 and appreciate that you continue renting it with us. Thank you for your kind words about our colleague, we will pass along your comments to him. We are sorry to make you feel frustrated about the new rule for charging the battery. Please, note that this new term is the same as for standart vehicles with fuel - full to full. You are receiving the vehicle with full battery, charged from previous customer and this rule was implemented in order to shorten time between reservations, so the electric vehicles can ve available more often. We are sorry for the inconvenience it caused. We also wish the network of charging station to grow in Bulgaria. We hope to see you again. 
Albena Yordanova Yanakieva
(2-3 bookings)
Bulgaria
26.04.2022
Service rating:
good
Staff rating:
excellent
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Atanas Dimitrov
(over 6 bookings)
Bulgaria
25.04.2022
Service rating:
good
Staff rating:
excellent
Time to pick-up/drop-off:
good
Car rating:
bad
Изключително слаб мотор, поставящ пътуващите в риск.
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте, Атанас, Благодарим Ви за ревюто. Щастливи сме, че сте останали доволен от услугата, която предлагаме. Моля, обърнете внимание, че Citroen C3 е малък градски автомобил и неговият двигател 1.2 бензин с 83 к.с. е създаден за да има нисък разход и колата да бъде икономична и практична. Имаме голямо разнообразие от автомобили. Ще се радваме да Ви помогнем да изберете най-подходящия за Вас автомобил при следващия наем. Очакваме Ви отново! 
G**** P**** J E*********
(4-5 bookings)
Belgium
23.04.2022
Service rating:
good
For me not clear why we need to fill out all details during the reservation of the car and again getting all this questions during the pickup of the car.
Very inefficient way of working.
Time for some labor efficiency - easy to reduce the amount of people with 50% - which can lead to 25% reduction of car rental price.....
Staff rating:
average
to many repetitive questions
took 1 hour to get the car... 1 hour admin...
no comments
no comments
Time to pick-up/drop-off:
average
Car rating:
good
be patience
Would you recommend us:
yes
no
Top Rent A Car:
Dear Customer, we're happy to hear that you were satisfied with our serives. We will need an additional information, so we can check your case. Our colleagues will contact you via e-mail! Thanks. 
Bilyana Plamenova Mihaylova
(1 booking)
Bulgaria
21.04.2022
Service rating:
good
Staff rating:
average
Изключително нелюбезен и груб.
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте, Г-жо Михайлова! Моля да ни предоставите допълнителна информация по случая на имейл customer.service@toprentacar.bg, както и резервационен номер. След проверка ще се свържем с Вас. Благодарим Ви!
Aydan Niyaziev Toska
(4-5 bookings)
Bulgaria
17.04.2022
Service rating:
good
Като обслужване сте номер едно , но специално модела на Рено Клио 5 създаде проблеми и се радвам , че всичко приключи добре .
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
bad
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте г-н Тоска,
Приемете извиненията ни за техническия проблем и създадените непроятности. Техническия ни отдел са уведомени и се надяваме да не се допусне същата ситуация занапред.
Желаем Ви хубав ден!
Philippa Mary Starr
(over 6 bookings)
Bulgaria
13.04.2022
Service rating:
good
Staff need to smile more.
It takes too long to check in at Sofia Airport. If a customer has used your services before, you should already have their passport and Licence details. You should pre-print the forms to avoid frustrating time-wasting.
Staff rating:
good
Perhaps you could explain the way the car's technology works. I never did find out how to change the heating. I was on my way back home after using the car for 13 days before I noticed a number 6 on the gearstick! I didn't know the wretched thing had an extra gear. I could have used less petrol and therefore been more ecological.
He seemed a sweet boy. He didn't need to explain anything as the car was being returned.
He seemed a sweet boy. He didn't need to explain anything as the car was being returned.
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mrs. Starr, Thank you for taking the time to let us know how we did. We highly value our returning customers and every feedback is important for us. We train our employees to be friendly and polite, as the customer's satisfaction is our TOP priority and the behavior of the agent is very important! We will take a note about giving more information about vehicles, as we have only brand new cars with high level of equipment. We hope to see you again and that next time we will earn that extra star from you.
T********* I***** D****
(1 booking)
Bulgaria
09.04.2022
Service rating:
good
Staff rating:
good
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте! Моля да ни предоставите допълнителна информация по Вашата резервация на имейл customer.service@toprentacar.bg за да разберем как бихме могли да предоставяме по-добро обслужване. Благодарим и Ви пожелаваме хубав ден!
Rachid Doudouche
(over 6 bookings)
Germany
08.04.2022
Service rating:
good
super
Staff rating:
excellent
Time to pick-up/drop-off:
good
Car rating:
good
yes
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Doudouche,
Thank you for taking the time to let us know how we did. We hope that next time we will earn five stars for everything. Have an awesome day!
M***** D******* A*******
(1 booking)
Bulgaria
07.04.2022
Service rating:
good
Staff rating:
good
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте,
Благодарим Ви, че сте отделили време да споделите какви са впечатленията Ви от нашата услуга и се надяваме следващия път да заслужим 5 звезди за всичко. Приятен ден! 
